Hello all,
Due to issues that some players are experiencing authenticating DLC on the PC, we will be rolling out a patch on Wednesday September 8, 2010 to address these issues. If you continue to experience issues, please post to this thread to let us know. Also, please make sure to let us know whether you had upgraded to patch version 1.04 before attempting to register your DLC and experiencing issues.
PC Authentication Patch: September 8, 2010
Débuté par
Victor Wachter
, sept. 08 2010 12:38
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#2
Posté 08 septembre 2010 - 12:57
Fernando Melo
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- BioWare Employees
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- 639 messages
To be clear, this is a server-side fix only, not a content/exe fix.
It should help with players that are experiencing longer authorization times, or content getting de-authorized on game startup.
We expect to roll this out tomorrow AM (mountain time), and will confirm once it has been deployed.
If you are currently experiencing any of the above issues, please let us know afterwords if this helped.
It should help with players that are experiencing longer authorization times, or content getting de-authorized on game startup.
We expect to roll this out tomorrow AM (mountain time), and will confirm once it has been deployed.
If you are currently experiencing any of the above issues, please let us know afterwords if this helped.
#3
Posté 08 septembre 2010 - 04:13
Fernando Melo
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- BioWare Employees
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- 639 messages
Thanks for your patience - this has been tested and is now being pushed live on the servers. Please give it a few minutes and then retry playing DAO and see if you still experience the authorization issues above.
#4
Posté 08 septembre 2010 - 11:06
Fernando Melo
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- BioWare Employees
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- 639 messages
If you're still experiencing authorization issues, I would ask if you could confirm if the Dragon Age Updater service is running/installed correctly?
For example, in Win XP, click Start then Run
type in: services.msc
Check if the "Dragon Age: Origins Updater" service is listed
Run the game and alt-tab out when at main menu
Check if the "Dragon Age: Origins Updater" service is now saying Started as its Status
If the service is listed, but not started when the game is running, try right clicking on it in the services window above, and changing the startup type to Automatic. (you may need to exit and restart DAO again to see if that worked)
If the service is not on the list at all, then you may need to manually install it. The quickest way (again Win XP) is to use windows search and find the "installutil.exe" on your machine - this should be in the windows - microsoft.net - framework - v2.(something) folder.
Copy that exe, and paste it into the bin_ship folder where your DAO game is installed. For example, program files - dragon age - bin_ship.
Next, find the DAUpdaterSvc.Service.exe and drag this on top of the installutil.exe - a new window will appear and attempt to install the service.
Once it is done, if successful, you should now be able to see the service in the services window I mentioned above.
More detailed steps, including instructions around other similar cases are outlined in the following thread:
http://social.biowar.../58/index/81613
If the service is running successfully and you still have issues, please let us know.
For example, in Win XP, click Start then Run
type in: services.msc
Check if the "Dragon Age: Origins Updater" service is listed
Run the game and alt-tab out when at main menu
Check if the "Dragon Age: Origins Updater" service is now saying Started as its Status
If the service is listed, but not started when the game is running, try right clicking on it in the services window above, and changing the startup type to Automatic. (you may need to exit and restart DAO again to see if that worked)
If the service is not on the list at all, then you may need to manually install it. The quickest way (again Win XP) is to use windows search and find the "installutil.exe" on your machine - this should be in the windows - microsoft.net - framework - v2.(something) folder.
Copy that exe, and paste it into the bin_ship folder where your DAO game is installed. For example, program files - dragon age - bin_ship.
Next, find the DAUpdaterSvc.Service.exe and drag this on top of the installutil.exe - a new window will appear and attempt to install the service.
Once it is done, if successful, you should now be able to see the service in the services window I mentioned above.
More detailed steps, including instructions around other similar cases are outlined in the following thread:
http://social.biowar.../58/index/81613
If the service is running successfully and you still have issues, please let us know.
#5
Posté 08 septembre 2010 - 11:34
Fernando Melo
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- BioWare Employees
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- 639 messages
@carokube & Cody 211282 - can you confirm you are logged in the game. And in both your cases, did you manually download/install from social, or via the in-game system?
#6
Posté 09 septembre 2010 - 12:47
Fernando Melo
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- BioWare Employees
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- 639 messages
carokube wrote...
I was logged in. I download via in game. I just tried something and now it works--I read that the profile.dap file in my documents\\\\bioware\\\\dragon age\\\\settings can become unwritable so I renamed it to force the game to create a new one. Now ALL of my content is authorized and I'm currently able to play witch hunt! Just loaded my character and watched the opening movie.
Great suggestion.
SirCheerios wrote...
I set the service to automatic and it's not starting. I tried to manually start the service and I get this error message:
"The Dragon Age: Origins - Content Updater service on Local Computer started then stopped. Some services stop automatically if they are not in use by other services or programs."
I have Dragon Age running so it should be trying to use the service so this confuses me...
Did you move between a retail install and a digital install (e.g. steam) at some point? Or re-installed the game but in a different location? It sounds like the service was not cleaned up on previous uninstall and is still trying to run from there.
Check for solutions to this here: http://social.biowar.../58/index/81613
#7
Posté 02 novembre 2010 - 04:22
Fernando Melo
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- BioWare Employees
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- 639 messages
You can then verify if any DLC is attached correctly to your account here.
Make sure you login to the game once, using the same email/password as you use here on the site (email should be visible at the top of that page to confirm). Give it a couple minutes and your DLC should authorize.
If it is not - 99% likely the cause is something related to the DA updater service which is used to connect to the
servers and check that your account has these dlc:
1) Try restarting the PC. Depending on windows version and whether you installed the game from disc vs digital service, the restart is sometimes needed for the DA updater service to take correctly. This is also true for uninstall/re-install scenarios - restart after each step in that case.
2) Follow the steps in this thread to identify the issue and resolve it (depends on what the issue is).
Hope that helps.
F.
Make sure you login to the game once, using the same email/password as you use here on the site (email should be visible at the top of that page to confirm). Give it a couple minutes and your DLC should authorize.
If it is not - 99% likely the cause is something related to the DA updater service which is used to connect to the
servers and check that your account has these dlc:
1) Try restarting the PC. Depending on windows version and whether you installed the game from disc vs digital service, the restart is sometimes needed for the DA updater service to take correctly. This is also true for uninstall/re-install scenarios - restart after each step in that case.
2) Follow the steps in this thread to identify the issue and resolve it (depends on what the issue is).
Hope that helps.
F.
Modifié par Fernando Melo, 02 novembre 2010 - 04:23 .
