99 réponses à ce sujet

[Mr.Ph11]

I've fowarded the problem to EA support, but they fowarded the problem to programmers and I don't know if they're going to do anything about-it.



Anyway, I just wondered, is it possible to finish the game without getting a team memeber? Did anybody tried to do so?

[Mr.Ph11]

Is anybody from the staff aware/doing something about this inconvenience?

Modifié par Mr.Ph11, 17 octobre 2010 - 08:40 .

[AnjoDeNunca]

Same problem. Fix this Bioware.

[Mr.Ph11]

Okay, I suugest that everybody that gets this problem post here. The more people that report this problem, the more visibility it will get. And more visibility should make this problem more urgent on their "to-do" list. It would be great indeed to get this fix. Besides, I don't believe this bug to be that hard/long to fix. After all, it is probably just a variable that's not triggering, you don't have to redo everything from scratch...

[ChopSuaay]

I had the exact same problem with it. I made a post like a stupid guy without checking if someone had the same problem. I hate my slow thinking:pinched:

Modifié par ChopSuaay, 24 octobre 2010 - 04:54 .

[LimitGTX]

i have the same problem, this is so much crap tho... i mean this thread is full of dedicated mass effect fans that support the game by buying DLC after launch and now get screwed over and cant continue to play with no word on if they will ever patch the game -.-

[ChopSuaay]

Well, I wish they fix it :/

[NYG1991]

Yea I had the same problem. Liaras computer doesn't seem to work for giving you intel about Samara. I had to reload a save and ask her directly then talk about shadow broker after.

[Mr.Ph11]

i have the same problem, this is so much crap tho... i mean this thread
is full of dedicated mass effect fans that support the game by buying
DLC after launch and now get screwed over and cant continue to play with
no word on if they will ever patch the game -.-

I wish they would hear you.

[Mr.Ph11]

And they said bioware staff did get here from time to time. Must all be getting their hand dirty with TOR... Still, we'd love-it that they don't let this work unfinnished, don't we?

Modifié par Mr.Ph11, 29 octobre 2010 - 03:05 .

[rvholmes]

literally havent been able to play ME2 since my last post. still waiting on that patch.



bump

[Mr.Ph11]

Is there someone we should send PM to? I am not sure they did see the thread... it would be nice if someone could be sure they knew about the problem. Maybe if we modify each wikipedia to state that this bug exist and that we should wait for a patch before we buy-it, there might be a chance they notice the problem and do something about-it...

[mishse]

Still nothing?

I so want to complete my first insanity playthrough, kinda sucks to have this bug stand in my way.=(

[mishse]

I ended up sending EA-support an e-mail with the problem explaining my issues and linked to this thread..



"

Response (Kach) 11/11/2010 03:17 PM

Greetings *****,



Thank you for contacting Electronic Arts Customer Support.



We are sorry for the inconvenience caused to you. The issue you are facing seems to be an issue with the mechanics of the game and therefore advise you to refer game-master inside the game. You may also post your issue on forum, so that the gamer fellow would able to advise you on the issue you are facing.



Official game forums can be found at the below given link: -

http://forums.ea.com. , http://meforums.bioware.com/



If there is anything else we can help you with please let us know.



Sincerely,



Kach,

Customer Support,

Electronic Arts.

"



Still trying to figure out if its me or the support guy who is drunk.=(

[Mr.Ph11]

The issue you are facing seems to be an issue with the mechanics of the game and therefore advise you to refer game-master inside the game.

If there are issue with the mechanics, there is a word that we use for this kind of sh*t: a bug. Usually, we have to rely on the dev-team to fix-it. Sometimes, we can see bugs being fixed by modders (as with Knights of the Republic of TSL), but otherwise, when a product is sold, the seller has the responsability not to sell a broken product, I believe.



He suggest to refer to the "game master" inside the game: now what would that be? This RPG is no MMORPG, so I do not think it has any game master... oh well. We just gotta love to see how EA helps us to get rid of bugs: -give the player a cookie so he can forget his bug

-tell the player that he is indeed facing a bug and he might want to discuss about-it with all the others that encounter the same problem on forums.



Seriously, I suggest we inform ALL the Mass Effect community about this unfortunate bug with the SB DLC, tell them how to avoid-it (download the informations about Samara BEFORE going for the Shadow Broker!) and suggest them to wait that this bug is resolved before they download-it. If this would indent the selling of said DLC, maybe they'd wake-up and correct the issue...

[mishse]

Seriously, I suggest we inform ALL the Mass Effect community about this unfortunate bug with the SB DLC, tell them how to avoid-it (download the informations about Samara BEFORE going for the Shadow Broker!)

I'd say that's the publisher/sellers job, promoting and selling a product with a known "game breaking" bug without informing potential buyers about how to avoid it is borderline fraud and just sad.=(

Anyway, here's some more:

"



Reference #:
101111-011516
Subject:
Can't get information about Samara Dossier after completing Lair of the Shadowbroker.
Platform:
Microsoft Xbox™ 360
Product:
Mass Effect 2 > No Expansion
Category:
Game Play / In Game > General Assistance
Date Created: 11/11/2010 10:53 AM
Last Updated: 11/11/2010 05:12 PM

(Me)
Hello and thanks for your reply, but I'm sad to say that it didn't help me much.
How do I "refer game-master inside the game"?
And
concerning the forum links, if you had followed the link in my e-mail
you'd have ended up at the same bioware forum you adviced me to post my
problem on. *confused*
Thanks again for your time and I hope to hear from you again.
(/Me)

(EAs reply)
Hi again *****,

Thank you for contacting Electronic Arts.

I
can understand your confusion and frustration with this particular
incident.You can refer the game masters in the game and In this case I
only suggest you to please have patience. your issue will get resolved.

Your patience and understanding is much appreciated while resolving the issue.Please keep visiting the forums.Please take care.

Should you have any further questions, please take a moment to review our Knowledge Base site at http://support.ea.com or let us know.

If there is anything else we can help you with please let us know.

Sincerely,

Kach
Electronic Arts.
(/EA reply)

Edit: Sorry about the wall of text.

Modifié par mishse, 12 novembre 2010 - 01:47 .

[Mr.Ph11]

My god. There's no improvement or what? Still not saying a thing about what this game master is. Yup, you can't get enough of this kind of support. Kinda:

"Hum, let's see, one confused gamer there: Mr, you are confused, please speak about it over the forums... or Oh, a question I don't know how to answer: Hi there, sorry for any inconvenience that may ever fall upon thee, if it can consolate you, you can always see how to change your EA password in our Great FAQ... and on and on."

God, sometimes, we'd just like them to plainly admit they can't do anything by themselves but will do something to help with the problem.

[mishse]

Next one:

Response (Vikas Maurya) 11/12/2010 01:30 AM

Hello *****,

Thank you for contacting Electronic Arts Customer Support.

We are sorry the inconvenience caused to you so far.

Please understand that we are customer support and can assist you in technical and billing issues. We don't have in-depth gameplay knowledge. We can only assist with issues related to the game itself. We would suggest you to post this issue on our forums, so that other players can help you with this.

Official forums for the game can be located at the below given link: -

http://meforums.bioware.com/

If there is anything else we can help you with please let us know.

Thank you,



Victor

Customer Support Electronic Arts

I take it I should post the problem on the forums that closed a year ago or something like that?

Guess its time to give up on this.=(

[Mr.Ph11]

Lol, do they actually mean players should have more "in-depth gameplay knowledge"? Yeah, lets wake-up the programmer in each of us!

[mishse]

Mm.. guess its time to rip out our old diobfuscators and decompilers and have a crack at it.=P

[Lord Kodous]

This just happened to me too. I wanted to know if there was someplace else to go to get this unlocked. I wouldn't be as ticked if I had a save before the dlc, but that was 6-12 hours ago. Is there any way around this problem?

[Moondoggie]

mishse wrote...

I ended up sending EA-support an e-mail with the problem explaining my issues and linked to this thread..

"
Response (Kach) 11/11/2010 03:17 PM
Greetings *****,

Thank you for contacting Electronic Arts Customer Support.

We are sorry for the inconvenience caused to you. The issue you are facing seems to be an issue with the mechanics of the game and therefore advise you to refer game-master inside the game. You may also post your issue on forum, so that the gamer fellow would able to advise you on the issue you are facing.

Official game forums can be found at the below given link: -
http://forums.ea.com. , http://meforums.bioware.com/

If there is anything else we can help you with please let us know.

Sincerely,

Kach,
Customer Support,
Electronic Arts.
"

Still trying to figure out if its me or the support guy who is drunk.=(

Why did you bother sending mail to EA? They didn't make the game they just publish it and provide the money.

[Mr.Ph11]

Hum, maybe because no one else answered?

[mishse]

Moondoggie wrote...

Why did you bother sending mail to EA? They didn't make the game they just publish it and provide the money.

Because of this text at the top of the support forum:
"This forum is for fans and owners of Mass
Effect on the Xbox 360 to assist each other with technical questions.
Official game support is provided by Electronic Arts, but fans are
encouraged to try to assist each other here. This forum is for ME2
support, please use the ME1 technical support forum for ME1 tech issues."

[Mr.Ph11]

Could anyone report if this particular bug is also hapening on PC? I've wrote about the issue to a BioWare dev team member and he seemed to believe that making a fix for this particular bug might hard as this game is multiplatform.... so if the bug is also present on the PC, maybe, just maybe they might be more convinced to act upon-it! By then, "I should download informations about Samara even before I get those about Thane" he said. Oh well! So please, anyone, report upon this. If you don't, I SHALL.... do it myself