cinderburster wrote...
I don't really understand the fans that get so upset about changes. I mean, I was disappointed when my favorite character didn't get so much as a cameo in Awakening or the more recent DLC, but I didn't come to these forums and spew bile at the developers. Maybe it's having a relative in the gaming industry and getting to hear from him just how difficult and constraining it can be to keep things within budget and still produce something enjoyable to play? Do people just forget that video games cost money and time to create?
I think that Bioware has a lot of fantastic writers, artists, and programmers working for them, and these people should get the credit they deserve.
If you're going to put unrealistic expectations on them, go out and make your own damn game.
I think, to a degree, this comes about as a result of not really being able to share the numbers and time constraints of the development process. There's a reason the phrase 'it can't be that hard' comes up a lot - and I'm optimistic (or perhaps naive) enough to believe that this isn't due to callousness on the part of our fans, but rather just a lack of understanding of exactly what goes into creating a game.
It's easy to say 'just write a conversation for this and that!' and imagine it only takes an hour or so, but when you're actually in the midst of the process, you realize that for every conversation, there are at least five people who get involved at some point in the process (or more, if you require custom assets), each of whom will be spending at the very least 10-12 hours (and that's for a very small conversation).
And note that when I say 'lack of understanding', I'm by no means saying that's a fault on the part of the fans. Why would you know exactly how long it takes to create a piece of content if it's not something you need to concern yourself with, either professionally or as a hobbyist? I couldn't tell you how long it takes to resurface a kilometer of road, for example, or complete the electrical work in the living room of a new house. We all have areas in which we are more or less knowledgeable. This just happens to be one that concerns many people on these forums in regards to their leisure time. But even then, I couldn't tell you how long it takes to film an episode of a TV show.
Where am I going with this? I don't actually know

I'd like to say 'just trust us' - but I understand that for many people, this just doesn't fly. And that's fine! You don't need to trust us - you're allowed to exercise skepticism. At the same time, however - these forums are, as David has said, an optional part of our jobs. If you're making posts for the sole reason of communicating a message to a developer, it should be noted that there's no guarantee that a developer will read it. And tone does matter - I love hearing constructive criticism. I think that's the best way to improve at my job. But there's a difference between constructive criticism and an excuse to spew vitriol.