4 réponses à ce sujet

[ikarius]

Folks, you *seriously* need to get your stuff together with reguards to player support.

So, lets see. I've been a bioware customer since the days of Baldur's gate, played most of the various bioware games.

In order to get up to snuff, I needed to:
  Create an EA master account
  Link the EA master account to my "had it forever" bioware account profile
  Create a NEW bioware account for the new "bioware social" site
  Link my NEW bioware account to the EA master account
  Use my game registration code at LEAST 3 separate times, for separate registrations


On TOP of that,  I heard that a patch was available, and I wanted to see the patch notes-

First I searched the launcher, the dragon age start menu folder, and everything installed on my PC for a game patcher-  there's no built-in patching?   You've had built-in patching forever, and on your newest game you choose to drop that- but you managed to build-in an online store for purchasing for-pay DLC.  SHAME ON YOU.

I googled for Dragon Age patch, got a whole bunch of non-bioware sites, none of which had the patch notes.

I visited support.bioware.com, to find that there's no support link there for Dragon age, only EVERY OTHER bioware game to date.

I visited help.dragonage.com, clicked on the "patches" link on the main left-hand menu, and it told me there were no patches available.

I eventually found an official bioware link BY VISITING THE FORUMS.

I mean, Seriously.  What. The. Heck.

I have *never* seen such a fookin set of complex registration systems, where none of them talk to each other, and to drop built-in update support and not put patches ANY normal place someone would look is seriously crappy.

I've been a bioware fan for a long time, but I'm seriously peeved at how poorly the support systems for dragon age are.

[Gorath Alpha]

I Tried using the normal reply mechanism, which told me I'm not allowed to answer that way? Weird!

Support is from EA, and that is also where the patch should come from, and that happens to be whose servers this site is on. Bioware's servers have an entirely separate set of forums, but also contain no direct product support. That's what the distributor handles.

Gorath
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Modifié par Gorath Alpha, 11 novembre 2009 - 09:02 .

[retsam1]

Since EA is going through 1500 position layoffs(70 just recently of those) by March 2010. I think the chance things are going to improve is pretty slim.

[ikarius]

Seriously though- how much would it take for them to put a link on the support.bioware.com page which *linked* to the new "help.dragonage.com" site?



And the fact that the patch *isn't* on the ACTUAL support site- it's on the FORUMS? UTTERLY inexcusable. And this is on top of the fact that there's no longer a built-in updater- and they've had built-in updater technology in games they published what- 8 years ago?



The good news is that I had stuff to do (registration at a multitude of sites) the whole time dragon age was installing- oh wait- I could have been reading the manual.



Oh yeah, the manual is a tiny (almost entirely) useless leaflet. There's a *fan site* attempting to assemble a comprehensive manual on the order of bioware manuals of old.

[ikarius]

*delete double post*

Damn forums appeared to eat the first, then it shows up after I re-post.

Modifié par ikarius, 11 novembre 2009 - 09:18 .