Ok, got the points from Andy, highly recommend using the chat feature, make sure to have the transaction references handy, they should ne in you inbox of the email adress you use for Paypal.
BioWare Points balance zero after purchasing more with Paypal...
Débuté par
ronomac25
, sept. 28 2010 02:37
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#27
Posté 01 février 2011 - 01:12
markola727
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- Members
- 4 messages
it has just happend to me. i bought 1600 points and not recieved. iv contacted EA, hope they get back to me 
. how do you do live chat with them? help please.
. how do you do live chat with them? help please.
#28
Posté 01 février 2011 - 01:13
markola727
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- Members
- 4 messages
it has just happend to me. i bought 1600 points and not recieved. iv contacted EA, hope they get back to me . how do you do live chat with them? help please.
. how do you do live chat with them? help please.
#29
Posté 01 février 2011 - 05:46
Dolvich78
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- Members
- 1 messages
I have this problem as well. Glad I found this found. Going to try the chat system now. It's been about a week and half with no response from their support@ea.com email address. So frustrating and ridiculous that this is still an issued after months.
#30
Posté 01 février 2011 - 08:52
ladyredcap
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- 18 messages
Grr same problem, went through chat support and the guy Simon was very helpful and gave me my points then and there, wasn't a long wait either. Had to send screen shot of paypal transaction as proof.
#31
Posté 02 février 2011 - 07:37
Pong Sirioput
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- Members
- 2 messages
Same exact problem here. I thought others might want to know how the situation is playing out.
I attempted to order 800 Bioware points on January 11 via PayPal. After ordering, the page failed to load. The Bioware points failed to appear in my account, though my PayPal account was charged. I tried again using Internet Explorer, and the same thing happened. I then ordered via credit card and the order went through fine. So I filed two disputes on PayPal (now escalated to claims) and saw no response from Bioware.
Pasted below is the transcript from online chat (took about 30 minutes of my day):
How much do you want to bet that either a) nothing happens,
the PayPal claim is denied, or c) they add 1600 useless Bioware points to my account balance?
I attempted to order 800 Bioware points on January 11 via PayPal. After ordering, the page failed to load. The Bioware points failed to appear in my account, though my PayPal account was charged. I tried again using Internet Explorer, and the same thing happened. I then ordered via credit card and the order went through fine. So I filed two disputes on PayPal (now escalated to claims) and saw no response from Bioware.
Pasted below is the transcript from online chat (took about 30 minutes of my day):
Andy: Hi, my name is Andy. How may I help you?
Andy: Hello
2362956474: You obviously have an issue with your website.
2362956474: PayPal orders fail, but credit card orders go through.
2362956474: http://social.biowar...index/4904766/2
2362956474: I filed a PayPal dispute over a month ago, recently escalated to a claim.
Andy: Okay
2362956474: I just want to know why I've had to wait so long--and if you're ever
going to refund my payment?
2362956474: Two payments, actually.
2362956474: I paid twice by PayPal. Both failed. I paid again by credit card and
the points appeared in my account balance.
2362956474: I thought it was no big deal, since you must people who monitor PayPal
disputes and handle them efficiently.
2362956474: I guess I was wrong.
2362956474: Can you process those refunds right now?
Andy: Can you please provide me the scan copy of the receipt here in which you have
get charged for those purchases ?
Andy: I am waiting
2362956474: What scan copy?
2362956474: I've filed two PayPal claims. Those are proof of purchase.
Andy: Just take a pic for that purchases and then show me here in chat
2362956474: Do you need the transaction number?
2362956474: Express Checkout Payment Sent (Unique Transaction ID #XXXXXXXXXXXXXXX)
Original Transaction
Date Type Status Details Amount
Jan 11, 2011 Payment To Electronic Arts, Inc Completed ... -$10.70 USD
Related Transaction
Date Type Status Details Amount
Jan 11, 2011 Add Funds from a Bank Account Completed Details $10.70 USD
Total: -$0.50 USD
Business Name:
Electronic Arts, Inc (The recipient of this payment is Verified)
Email:
support@ea.com
Total amount:
-$10.70 USD
Fee amount:
$0.00 USD
Net amount:
-$10.70 USD
Item amount:
$10.70 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
[
Order Description:
♈ BioWare Points
Invoice ID:
Date:
Jan 11, 2011
Time:
Λ:45:39 PST
Status:
Completed
Shipping Address:
No Address Provided
Business Contact Information
Customer Service Email: support@ea.com
Customer Service Phone: ⚊-543-5435
Funding Type:
Instant Transfer
Funding Source:
$10.70 USD - Regional Bank Checking (Confirmed) x-XXXX
Back Up Funding Source:
Visa Card XXXX-XXXX-XXXX-XXXX
This transaction is subject to a Buyer Complaint or a chargeback. Go to the
Resolution Center to learn more on resolving this issue.
Description:
Electronic Arts, Inc
2362956474:
Express Checkout Payment Sent (Unique Transaction ID #XXXXXXXXXXXXXXXXXXX)
Original Transaction
Date Type Status Details Amount
Jan 12, 2011 Payment To Electronic Arts, Inc Completed ... -$10.70 USD
Related Transaction
Date Type Status Details Amount
Jan 12, 2011 Add Funds from a Bank Account Completed Details $10.70 USD
Total: -$0.50 USD
Business Name:
Electronic Arts, Inc (The recipient of this payment is Verified)
Email:
support@ea.com
Total amount:
-$10.70 USD
Fee amount:
$0.00 USD
Net amount:
-$10.70 USD
Item amount:
$10.70 USD
Sales Tax:
$0.00 USD
Shipping:
$0.00 USD
Handling:
$0.00 USD
Quantity:
[
Order Description:
♈ BioWare Points
Invoice ID:
Date:
Jan 12, 2011
Time:
΄:14:46 PST
Status:
Completed
Shipping Address:
No Address Provided
Business Contact Information
Customer Service Email: support@ea.com
Customer Service Phone: ⚊-543-5435
Funding Type:
Instant Transfer
Funding Source:
$10.70 USD - Regional Bank Checking (Confirmed) x-XXXX
Back Up Funding Source:
Visa Card XXXX-XXXX-XXXX-XXXX
This transaction is subject to a Buyer Complaint or a chargeback. Go to the
Resolution Center to learn more on resolving this issue.
Description:
Electronic Arts, Inc
Andy: Please provide me few minutes, while I look in our database.
2362956474: I don't want the 1600 points. I just want a refund. I've already
purchased the 800 points I wanted via credit card (the only payment method that would
work on your website).
Andy: Ok now please provide me your account name
2362956474: Bioware account name?
Andy: Yes
2362956474: XXXXX@gmail.com
Andy: Also please provide me that account name on which you are getting the error ?
2362956474: What account name?
2362956474: Do you want my PayPal email address?
Andy: Please provide me few more minutes .
2362956474: Look, I need to get going. This is why I filed a PayPal claim 20 days
ago. I don't have time for this.
Andy: ok, we can add the points to the account for both attempts
2362956474: I attempted to order Bioware points twice through PayPal, both attempts
failed. My PayPal account was billed, but no points appeared in my account balance.
I attempted a third time using credit card, and it went through fine. Then I filed
two PayPal claims, which have now escalated to disputes. I've also established
through searching the Bioware forums that I am not the only one who encountered this
problem.
2362956474: I don't want points!
2362956474: I told you that.
2362956474: I already got the points I wanted by paying via credit card.
2362956474: I just want refunds to my PayPal account.
Andy: Okay please provide me few more minutes
2362956474: Are you in India?
Andy: Checking with supervisor if we can refund these invoices.
2362956474: Do you have all of the information you need from me?
Andy: From my side what I can do is provide you a refund for CC purchase and provide
you points for both PayPal charges
2362956474: You understand the website malfunctioned, right?
2362956474: Are you in India?
Andy: Yes
Andy: I won't be able to refund the PayPal charges from my end, if you need the
refund for PayPal charges I would have to escalate the case to tier 3.
2362956474: Escalate it, then.
2362956474: Do you have all of the information they would need from me?
2362956474: I don't have time to stay in this chat.
Andy: Yes
Andy: Thank you for your participation. Have a wonderful day.
Andy: Bye
Andy: Take care
How much do you want to bet that either a) nothing happens,
the PayPal claim is denied, or c) they add 1600 useless Bioware points to my account balance?
#32
Posté 04 février 2011 - 04:04
Pong Sirioput
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- Members
- 2 messages
They actually came through with the refunds. Unbelievable.
Modifié par Pong Sirioput, 04 février 2011 - 04:08 .
#33
Posté 08 février 2011 - 03:13
renticeapp
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- Members
- 2 messages
I had the same problem, the screen after paypal would not load. I tried it twice, and was charged twice. I opened a dispute in paypal, but no responses so far.
Edit: After waiting on EA online support for 5 minutes, all I had to provide was my e-mail and the amount purchased. I was charged twice when I only purchased once, but was provided equal points for what I paid for. Did not have to provide a screenshot.
Edit: After waiting on EA online support for 5 minutes, all I had to provide was my e-mail and the amount purchased. I was charged twice when I only purchased once, but was provided equal points for what I paid for. Did not have to provide a screenshot.
Modifié par renticeapp, 08 février 2011 - 05:54 .
#34
Posté 10 février 2011 - 02:37
Phalanix
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- Members
- 15 messages
I had the same problem with Paypal last night - I waited till this morning, my account still said 0 points. I chatted with a tech rep and all he did was tell me to check my account again. I refreshed my account page and suddenly it's sitting at 1600, which wasn't the case when I entered the chat.
#35
Posté 10 février 2011 - 07:25
Bogskinke
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- Members
- 2 messages
Okay the link to the EA-chat doesn't work, and I can't find it anywhere? What am I supposed to do?
