Any time you have an "Account" problem, that is the
SITE here that is involved, not the game itself, and there is a separate Help Forum for the site that has somewhat more frequent oversight from some Bioware people, unlike this place where you posted this.
social.bioware.com/forum/1/category/6/indexThe saves situation is different, but I personally have never had any such problem, and wouldn't take any bets that I could guess what went wrong there.