213 réponses à ce sujet

[Legendaryhawk]

I like the new packaging. Really secure and you don't have to worry about any damage. It's worth the few dollars IMO.

[T_Frost88]

Just got my 3-pack today. To me personally this is the best way they have been shipped. I got mine in mint condition.Thanks bioware store!

[rizen33]

Maybe it's just my shipment, but the only thing with the new packaging that I notice are damages to the corners of the litho. They're very minor, ranging from a few to several millimeters bends (very minor). Again not necessarily the edges, but only the corners of the lithos. So perhaps, although the lithos are more protected, the lithos are possibly being shifted and now have something to bear against the corners. In contrast with the old packaging method, there were alot of pressure on both sides (front and back) of the lithos that prevented them from being shifted, and due to the fact the edges and corners were exposed, this prevented anything from bearing down against them (and causing potential damages / bends) during shipment.

Although overall I like the new packaging method, I never once had problems with the bent corners, until with this new shipping method.

Modifié par rizen33, 11 décembre 2010 - 06:10 .

[cheesetogo]

Mine had some minor damage in the corners too. The bottom two corners have bends that come in about 1/2". I think that frame will probably cover the damage, but it's still a bit disappointing. Hopefully Miranda/Legion will come mint.

[NamiraWilhelm]

My thane and grunt are bent in the corners too! Its not a great deal but it sucks... are any of you going to return them? If i can find the time i'll hopefully sort that out....

[DCYNIGR8]

Just received my character 3-pack, Blightlands, Garrett Hawke and Minuteman/Citadel minis today in the newer packaging, and I have to say they have arrived in the best condition yet. I'm in Australia so they have to come a pretty fair way, some of my other lithos have arrived with a small bend in the corner but these are flawless. I like that they are in the plastic sleeves now too, definitely a fan of the new packaging. Hope my Miranda/Legion come in the same condition.

[Bitharion]

I got my 3-pack today, unfortunetly I don't think it arrived in the new packing.
The lithos were placed in a bag between two cardboards, which was placed in a flat "folding"-box.
The folding-box was not placed in a bigger box though, which resulted in that each litho got a 3/4" bend on two of the corners. Each bend is divided into three smaller bends with some creasing.
Isn't the folding-box supposed to be placed inside a bigger box?

[cheesetogo]

They probably decided that double boxing was too expensive. Kind of a shame, because that would definitely fix the problems. 

All the ones I've gotten in the new packaging have been just like yours. And it definitely is new -- it's different than the Normandy packaging and the packaging before that.

Modifié par cheesetogo, 20 décembre 2010 - 07:47 .

[tog42]

Got my Tali today. First off, it's gorgeous. However like many have reported there was a small bend on one of the corners and a slight dent on the bottom edge. These are very slight though and will be invisible in the frame.

I'd recommend they tape the cardboard immediately enclosing the litho in future to prevent any shifting within the outer box that may bang the corners. After carefully examining the packaging and comparing it to the the lithograph I'm pretty sure that some of the damage occurred before shipping. I can't see how the dent on the bottom could possibly happen in the packaging. 

[NamiraWilhelm]

With the small bends in corners people are getting, has anyone ever managed to smooth them out?

[Bitharion]

cheesetogo wrote...

They probably decided that double boxing was too expensive. Kind of a shame, because that would definitely fix the problems. 

All the ones I've gotten in the new packaging have been just like yours. And it definitely is new -- it's different than the Normandy packaging and the packaging before that.

If they indeed have decided to stop using the double box it really is a shame as I'm have a hard time seeing a litho arriving in good shape in the current way of shipping. Atleast for international orders, the longer shipping route the more chance of damage.

[Morbo]

Any chance of international orders becoming trackable? It's been nearly a month since my Kirkwall shipped (24/11), yet still no sign of it (my previous 2 orders taking 11 and 15 days to arrive). Now if it was trackable I would at least have some idea what the delay is and not worry about it being lost.
Would be nice for future orders.

[NamiraWilhelm]

I usually receive a tracking number in the email, but it never seems to get updated

[tog42]

The USPS Priority Mail International includes tracking, so if you want to pay for it you can have it. It worked fine on my Tali, but my Legion/Miranda package hasn't been updated since it was dispatched.

[cheesetogo]

On the less expensive international shipping you're probably never going to get tracking. That's just how those services work.

[GuardianE]

I just received my Miranda/Legion lithos. Corner damage on all corners. I'm debating whether or not to ask for replacements... is it a big hassle?



It was packaged similarly to my Tali/Grunt/Thane litho pack, except there weren't two inner pieces of cardboard to sandwich the lithos inside of the box. I imagine that's why they were damaged, because there was room for them to shift in the box and ding the corners.

[Talon_Wu]

The packing procedure seems to be a little inconsistent. My last couple shipments came with the solid cardboard sandwich in the box, but only Blightlands got poly bagged. Pragia - no bag. This would upset me greatly if my packages ever got left outside.

On another note, I seem to have the best postal service ever. I've never received a damaged litho - even the boxes have arrived in pristine condition. I have to think it's the handling more than the packaging that results in the damaged lithos. Of course, I've probably just cursed myself by saying this.

[Chief Funk]

BioWareStore Jedi wrote...

Here is the latest update on Lithograph packaging.
1) All Lithographs will be poly-bagged and then taped to a thick cardboard backing.
2) This will be placed inside the current box that we are using to ship.
3) This box will be placed inside a larger box surrounded by packing material to limit movement of the inner box.
4) Outerbox will be have a fragile do not bend sticker.

This should solve 99% of the issues being discussed related to Lithograph shipments.

Yeah umm then why did my Legion only come in one box with no cardboard backing and hell it didn't even say on the outside of the box fragile and do not bend.  My Legion came with a bend straight across the middle, pretty sad.

Seriously how much of a hassle is it to get a replacement?  Or do they even have replacements?  This is a bit ridiculous.  These lithos are 1 in 500, yet they pack them like they're 1 in 1,000,000!

If my Miranda comes damaged then I'm making a formal complaint because this is just bs.  $15 for shipping is way overpriced and you're telling me that they can't double box because it is too expensive?

I haven't even mentioned I'm a first time customer and this really isn't a way to impress me to comeback...

Modifié par Chief Funk, 22 décembre 2010 - 06:53 .

[Damsel of Distress]

Take a photo of the damage and open a support case with the store. In my experience, Customer Service have always been very helpful. They also have plently of replacements, so try calming down just a little.

Modifié par Damsel of Distress, 22 décembre 2010 - 07:02 .

[Chief Funk]

I am calm, I am just frustrated because honestly this could have all be avoided if they packed like they said they would. The fact they didn't even bother to at least put fragile or do not bend on the box is just an insult. Maybe that's why they are problems because most of you who have issues just let it slide and figure it is not worth the hassle, well I will not. I paid them and I expect 100% satisfaction. I opened a claim just now for my Legion, I was going to wait until my Miranda came just so I knew if I needed to request a replacement for that one as well.

[NamiraWilhelm]

Take no notice Chief Funk, its understandable you're frustrated, many of us have been the same. But just to reassure you the customer services are absolutely brilliant, so you wont have an issue getting it sent out. I know its a pain but at least we're seeing improvements made.... unfortunately its more down to handling

[SniperREX]

Chief Funk wrote...

BioWareStore Jedi wrote...

Here is the latest update on Lithograph packaging.
1) All Lithographs will be poly-bagged and then taped to a thick cardboard backing.
2) This will be placed inside the current box that we are using to ship.
3) This box will be placed inside a larger box surrounded by packing material to limit movement of the inner box.
4) Outerbox will be have a fragile do not bend sticker.

This should solve 99% of the issues being discussed related to Lithograph shipments.

Yeah umm then why did my Legion only come in one box with no cardboard backing and hell it didn't even say on the outside of the box fragile and do not bend.  My Legion came with a bend straight across the middle, pretty sad.

Seriously how much of a hassle is it to get a replacement?  Or do they even have replacements?  This is a bit ridiculous.  These lithos are 1 in 500, yet they pack them like they're 1 in 1,000,000!

If my Miranda comes damaged then I'm making a formal complaint because this is just bs.  $15 for shipping is way overpriced and you're telling me that they can't double box because it is too expensive?

I haven't even mentioned I'm a first time customer and this really isn't a way to impress me to comeback...

Ditto. It seemed like UPS tried hard to bend the box in the middle <_<

It's the first time that I get some damage on my lithos other than the usual very small crease in the corners.
I put them under some heavy weights. I'll wait a couple of days to see if the crease in the middle disappear. If not I'll send them back <_<

[Chief Funk]

Yeah but what if my replacement gets damaged, as that seems to happen sometimes. Yes handling is an issue no doubt, but for them to not double box is questionable regardless of the extra cost. Besides does that really cost more then having to send out multiple replacements? I'm really more focused on the fact they didnt even put fragile or do not bend on the box. How does the shipping company know to be careful if not told so? Not saying they should be regardless but if not told to take extra caution they won't.

Honestly I just have bad luck with shippers. I was just hopeful from reading stuff that they packed these lithographs well. Guess I was wrong.

All I can do now is hope I get a replacement and that it arrives ok and that my Miranda which arrvies tomorrow is ok.

Modifié par Chief Funk, 22 décembre 2010 - 10:08 .

[SniperREX]

Chief Funk wrote...

Yeah but what if my replacement gets damaged, as that seems to happen sometimes. Yes handling is an issue no doubt, but for them to not double box is questionable regardless of the extra cost. Besides does that really cost more then having to send out multiple replacements? I'm really more focused on the fact they didnt even put fragile or do not bend on the box. How does the shipping company know to be careful if not told so? Not saying they should be regardless but if not told to take extra caution they won't.

Honestly I just have bad luck with shippers. I was just hopeful from reading stuff that they packed these lithographs well. Guess I was wrong.

All I can do now is hope I get a replacement and that it arrives ok and that my Miranda which arrvies tomorrow is ok.

I guess the cost of replacing the damaged lithos is less than the cost of double-boxing all lithos.

The shipping companies never read or don't care about the word Fragile on a package. I even read that a few package handlers will abuse a fragile package on purpose.

Anyway, I hope that Bioware goes back to the original improved packaging with the extra cardboard inside the box.

[Krewcial]

SniperREX wrote...

Chief Funk wrote...

BioWareStore Jedi wrote...

Here is the latest update on Lithograph packaging.
1) All Lithographs will be poly-bagged and then taped to a thick cardboard backing.
2) This will be placed inside the current box that we are using to ship.
3) This box will be placed inside a larger box surrounded by packing material to limit movement of the inner box.
4) Outerbox will be have a fragile do not bend sticker.

This should solve 99% of the issues being discussed related to Lithograph shipments.

Yeah umm then why did my Legion only come in one box with no cardboard backing and hell it didn't even say on the outside of the box fragile and do not bend.  My Legion came with a bend straight across the middle, pretty sad.

Seriously how much of a hassle is it to get a replacement?  Or do they even have replacements?  This is a bit ridiculous.  These lithos are 1 in 500, yet they pack them like they're 1 in 1,000,000!

If my Miranda comes damaged then I'm making a formal complaint because this is just bs.  $15 for shipping is way overpriced and you're telling me that they can't double box because it is too expensive?

I haven't even mentioned I'm a first time customer and this really isn't a way to impress me to comeback...

Ditto. It seemed like UPS tried hard to bend the box in the middle

It's the first time that I get some damage on my lithos other than the usual very small crease in the corners.
I put them under some heavy weights. I'll wait a couple of days to see if the crease in the middle disappear. If not I'll send them back <_<

Yeah, my box was bent right in the middle.  The package was too flimsy, shoulda put more cardboard in between the liths.  Let me know if you're able to smooth it out by putting weights on it.