213 Antworten in diesem Thema

[dasGleamer]

thessia/vancouver arrived damaged... the package was bent down the middle.

why can't these morons at USPS not bend the crap out of these?

[Legendary Chop Chop]

My Thessia arrived damaged, even if it came in a very sturdy tube. I was surprised to see such a thick tube come from Treehouse. It was a good thing, though.

However, it's a shame it got damaged being rolled up poorly. It was rolled in there very haphazardly, to say the least.

The damage brought on a few scratches on the surface, but the biggest mark against it iis a pretty significant tear down the top corner of the image. If not for that, I wouldn't be asking for a replacement, but it's damaged to where you can see the white of the matte around it underneath.

Moving to a thick tube is the right way if they don't want it to be crushed or bended, but they need to roll the art up correctly if they don't want damage.

Bearbeitet von Legendary Chop Chop, 27 Juli 2012 - 09:06 .

[Gazereths]

I got my twin pack today, they arrived quicker to the UK than normal packed in the usual thick tube. No damage that I can see but I haven't taken them out of the plastic yet.

Thessia is 4/500 and Vancouver is 48/500, I kinda hoped to get a matching pair of numbers but hey ho.

[Tsuyiin]

It's weird how they ship them differently for different people. My Thes/Van 2-pack came in a giant flat box. They were both in pristine condition, and the box was as well. It was pretty magical.

Bearbeitet von Tsuyiin, 27 Juli 2012 - 04:08 .

[Legendary Chop Chop]

Filed a support ticket this morning, sent pics of the damage and destruction. They already mailed out my replacement of the Thessia litho. BioWare Store support has always impressed me with this.

[rasmusvn]

Positive



Negative



The thick paper backing again?

[Legendary Chop Chop]

Ramusvn: The second picture is how my first, damaged order of Thessia came in. Rolled very poorly and thus arrived damaged. I can say that my replacement came today, flat in the cardboard backing this time and arrived in perfect condition.

[rasmusvn]

Good to hear.

Support had to check to verify that the heavy duty cardboard is only meant for flat packages.

It seems we've been over this before with Earth Alliance.

[Legendary Chop Chop]

Treehouse, I love you guys and all but...

i.imgur.com/h3cWx.jpg

This has to stop.

[rasmusvn]

I have a prediction for more damaged lithos.

I just got the Mako Lithograph with a nice fold down the middle from the european part of the store. It was sandwiched between two sides of cardboard and nothing else. In total the package was less than 1 cm thick. This means that it could bend very easily. The cardboard was very flimsy.

What's even stranger is that it was shipped flat. A couple of months ago support confirmed that lithos wouldn't be shipped flat from the european part of the store.

This packaging is by far the worst I've seen so far.

Bearbeitet von rasmusvn, 25 September 2012 - 12:33 .

[rasmusvn]

So. This new Uk-warehouse isn't among the brigthest.

I also sent a message down to the UK stressing that these lithos should be shipped in tubes with the cardboard backing removed. Please let me know how you receive it. Otherwise, I'm sorry you received this with strange packing. That is definitely not in the SOP we provided.

and despite this:



This time only with minor corner damage.

Update

I'm sincerely sorry this keeps happening. I sent a message over about your replacement order specifically along with the SOP for packing Art and it looks like nothing was done differently. At this point, this issue (as a whole) has been escalated above my head. We should have this figured out before our next round of lithos.

Bearbeitet von rasmusvn, 27 September 2012 - 08:06 .

[FenixWylde]

Crushed and opened in one end.. doesn't show much on the Tali litho since it's dark but still pretty. Damn krogans working for the postal service

Tali 48/250
 

Bearbeitet von FenixWylde, 10 Mai 2013 - 06:17 .

[Bitharion]

FenixWylde wrote...

Crushed and opened in one end.. doesn't show much on the Tali litho since it's dark but still pretty. Damn krogans working for the postal service

Tali 48/250
 

I got my giclee this monday and it arrived looking exactly like that. Did yours also take an unusually long time to arrive?

[FenixWylde]

Bitharion wrote...

FenixWylde wrote...

Crushed and opened in one end.. doesn't show much on the Tali litho since it's dark but still pretty. Damn krogans working for the postal service

Tali 48/250
 

I got my giclee this monday and it arrived looking exactly like that. Did yours also take an unusually long time to arrive?

Well yes, the shipping wasn't exactly speedy.. but I am also overseas in sweden