260 réponses à ce sujet

[Chatcake]

try signing out of your account, then check the dlc authorized status, and re-signin

[MeteoAB]

thank you for the help its working now...i think it may be because I live in the UK and its not due till the 29th (which it is now 10 minutes past midnight) and the shop I bought it from had it in a day ahead of schedule, so the servers mustn't of allowed me for that reason.

[meekmik]

I had the same issue and while I'm not sure if this will work with others, I also had dragon age origins installed and got the UE today to get awakening and the rest of the dlcs. here's how i did it:



1- didn't have to uninstall, i just ran "setup.exe" from disc 1 since the launcher doesn't give that option as others have mentioned. It pretty much overwrote everything, but at least I didn't have to uninstall.

2- when i ran it, i had the unauthorized dlc issues and after a few log outs and log ins, i checked services.msc and found my dragon age content updater missing (i had it before i overwrote installation via UE)

3- i restarted the service via the -- "%WINDIR%\\Microsoft.NET\\Framework\\v2.0.50727\\installutil.exe daupdatersvc.service.exe" solution

4- restarted the dragon age content updater service

5- now authorized!



btw, I use xp pro if that matters.

[Striveck]

I have the exact same problem, bought the Ultimate edition, registered it on here, go into game and all the DLCs are unauthorized. I even made sure the Dragon Age: Origins Content Updater was running under services. No good.

[Chatcake]

It may or may not work, but let me know



Logout,

check the authorization

Login

check the authorization

wait 5 minutes

re-check authorization





let me know what happens at each step please

[Striveck]

http://support.ea.co...w/unauthorized.

That's the link I got from the representative on the live chat to fix the unauthorized issue.

If that doesn't work (which it didn't for me, it actually made it worse in which under the downloaded content there was nothing listed at all.), I received the following link.

http://support.ea.co...w/unauthorized.

If this still doesn't work (which it also didn't for me), I was referred to this last resort method, which I am currently doing now.

http://support.ea.co...ually uninstall
Manual uninstall, then reinstall.

These are just a few pages that the EA Support gave me, I hope it works for at least a few people out there.

Edit:  Tried all these steps and still no good.  I even made sure the Dragon Age: Origins - Content Updater services is running, no good.  Funny thing -- the 3rd EA rep I talked to got so tired of trying to fix the problem, they told me to delete all my cookies/history and such, they gave me instructions to clear my browser and ask me if it helped.  Of course after I did, I found out that ends the chat by severing the connection.  I'll remember that one.

Modifié par Striveck, 29 octobre 2010 - 04:49 .

[TARGASTARGAS]

I'm having the exact same problem. I've installed this game now twice and still am being told that its unauthorized. I bought "Stone Prisoner" months ago but now i'm told that this is also unauthorized so I cant even play my original game. I've registered awakening and all the DLC content online so I'm not really sure where to go from here.



Is this game playable or do I have to sacrifice my first born? If so I already payed $49.99 so thats a little steep.

[Dragon Nostril]

Woh.

Still awaiting delivery of my DAOUE, hopefully today.

Sounds sort of selfish I know, but I may hold back on installing this until these issues are resolved.

Have had DAO and DLC running smooth since January, so afraid I may end up with no game at all to play.

[dswilloughby]

OK!!!!!!!!!!

So after getting very frustrated myself about this I may have figured out what the whole issue we have here is. Steam have actually sent out the keys in the wrong format.

My DA:OU key was ABCDEFGH ....

My DA:DLC key was ABCD-EFGH- ......



Turns out you have to add dashes on the original key to register it, and remove the dashes on the dlc key to register that.



NOTE TO BIOWARE - Please relay the above to Steam Support, as this is a simple mistake, but seems like a lot of people may have the same problem.

[templarwolfpack]

well i just bought the game off of steam and i got two codes the 20 leter on is for registration and the second one with 16 letters and dashes is your promo code. enter it there and the next time you login while your in game they will show up

[TARGASTARGAS]

For me, I HAVE registered the game no problem and it shows up on my account as having been registered to me. But when I login, it still says unauthorized.

[Siurell]

Hi,



I've purchased the Ultimate Edition by Internet (EA Stores) and I've received a mail confirming the purchase and giving me a key with 20 digits that let me activate Origins and Awakening but DLCs (downloable content) appear as unauthorized.

I've read you talk about a 16 digit code (promo code) which they didn't send me. Any idea where can I get it?



Thank you in advance.

[Sazgo]

Ok so i bought this off steam yesterday, fresh install only played the console version before which was unregistered.
I registered both codes fine and they show on my acc like i have all the DLC but its always 'unauthorised' ingame so i cant play. Ive restarted the game and relogged multiple times and waited many minutes on the main screen.
If i go to services theres nothing at all related to this game listed there like a content updater. So ive no idea how i can fix it.

I have steam installed on a seperate hd to my operating system and in the non-default folder. Not sure if this might be the problem.

Modifié par Sazgo, 30 octobre 2010 - 11:39 .

[Sazgo]

I managed to get mine working by following this

I dont understand why the service was not installed with the game using steam. Im the only user of my comupter and so theres no restrictions on security.

Modifié par Sazgo, 30 octobre 2010 - 03:19 .

[Markofzo]

Same trouble here...

Downloaded from EA Store, registered my game here and on the EA download manager, but all my DLC are "unauthorized" both when im logged in or out.

[jhoang3]

*Deleted by user*

Modifié par jhoang3, 02 novembre 2010 - 05:41 .

[sugarhighboy88]

I just got the steam version today, registered both keys just fine, everything except awakening is unauthorized though, even any dlc i've bought before.

[gruese]

jhoang3 wrote...

Hey for the guys that downloaded from EA store. I think I found how to fix the "unauthorized" problem.

(Windows 7)
1. Find your addins.xml file. Mine was located at [ C:\\\\\\\\ Users \\\\ (your name or user) \\\\ MyDocuments\\\\ Bioware \\\\ Dragon Age \\\\ Settings ]

2. Use "Word pad" to open the the xml file

3. Then change every RequiredAuthorization = "1" to RequiredAuthorization = "0"
(I used ctrl-f to search for every RequiredAuthorization)

Hope this helps!! :-)

Hi guys, I bought the game online (EAStore) and had the same problem, this fixed it for me. Thanks jhoang3!!

Still, this is pretty weak on Bioware's part.

[Necomancer03]

I'm having this same problem but quite honestly I don't even know how to uninstall a game on steam and don't want too anyways. It took me two days of non-stop downloading to get this game on my computer and I don't feel like doing it again.

Whats worse, I had a CD version of dragon age installed, uninstalled it, and now *all the DLCs* have disapeared from my menu. Every single one. Even the available to download ones.

Does anyone have any ideas of how to fix this besides contacting support or re-installing? If all else fails I'd be willing to re-install but I don't even know how to do that. The opening menu has the option blacked out.

edit:I think removing the original game removed alot of files needed for me to view and play the DLCs from the other, and i have no clue how to get these back I'm afraid. I'm tempted to try downloading the DLC's manualy as it was a option given on the promo page, but I can't seem to find that page anymore either. Anyone know how?

Modifié par Necomancer03, 30 octobre 2010 - 07:27 .

[BIGprint]

gruese wrote...

jhoang3 wrote...

Hey for the guys that downloaded from EA store. I think I found how to fix the "unauthorized" problem.

(Windows 7)
1. Find your addins.xml file. Mine was located at [ C:\\\\\\\\\\\\\\\\ Users \\\\\\\\ (your name or user) \\\\\\\\ MyDocuments\\\\\\\\ Bioware \\\\\\\\ Dragon Age \\\\\\\\ Settings ]

2. Use "Word pad" to open the the xml file

3. Then change every RequiredAuthorization = "1" to RequiredAuthorization = "0"
(I used ctrl-f to search for every RequiredAuthorization)

Hope this helps!! :-)

Hi guys, I bought the game online (EAStore) and had the same problem, this fixed it for me. Thanks jhoang3!!

Still, this is pretty weak on Bioware's part.

This will make them work but I really wanted to get them registered. I also bought it from the EA store and our problem is that nowhere did the store give us the 16 digit DLC redeem code everyone here is talking about. We only got the 20 digit core game serial code.

And by the way, that method is the same method used to pirate the dlc. I bought this game even after knowing this from experience, I'd like to have my DLC activated in the normal way this time... =/

[Criz]

okey, going through the file with the word pad changing 1 to 0 worked and the DLC is no longer marked as unorthorized, however, my blood-dragon-armor wearing Grey Warden was kinda nekkid except for a thong and Shale was missing...

[Briante666]

jhoang3 wrote...

Hey for the guys that downloaded from EA store. I think I found how to fix the "unauthorized" problem.

(Windows 7)
1. Find your addins.xml file. Mine was located at [ C:\\\\\\\\ Users \\\\ (your name or user) \\\\ MyDocuments\\\\ Bioware \\\\ Dragon Age \\\\ Settings ]

2. Use "Word pad" to open the the xml file

3. Then change every RequiredAuthorization = "1" to RequiredAuthorization = "0"
(I used ctrl-f to search for every RequiredAuthorization)

Hope this helps!! :-)

Same problem with the EAstore version. Solution confirmed for Vista.

[GroovyTaxi]

jhoang3 wrote...

Hey for the guys that downloaded from EA store. I think I found how to fix the "unauthorized" problem.

(Windows 7)
1. Find your addins.xml file. Mine was located at [ C:\\\\\\\\ Users \\\\ (your name or user) \\\\ MyDocuments\\\\ Bioware \\\\ Dragon Age \\\\ Settings ]

2. Use "Word pad" to open the the xml file

3. Then change every RequiredAuthorization = "1" to RequiredAuthorization = "0"
(I used ctrl-f to search for every RequiredAuthorization)

Hope this helps!! :-)

I downloaded it from Steam and had the same issue, I tried this and it worked! Thank you, kind Sir, thank you! I'll remember you when I'll save Ferelden/bang Morrigan.

[Fernando Melo]

Register your DLC code here.  You can then verify all DLC is attached correctly to your account here.

Make sure you login to the game once, using the same email/password as you use here on the site (email should be visible at the top of either of those pages to confirm).  Give it a couple minutes and your DLC should authorize.

If it is not - 99% likely the cause is something related to the DA updater service which is used to connect to the servers and check that your account has these dlc:
1) Try restarting the PC. Depending on windows version and whether you installed the game from disc vs digital service, the restart is sometimes needed for the DA updater service to take correctly.  This is also true for uninstall/re-install scenarios - restart after each step in that case.
2) Follow the steps in this thread to identify the issue and resolve it (depends on what the issue is).

Hope that helps.
F.

[Starflower2525]

Other then the botched attempt to redeem my code when the actual game was installing (boxed version) on my computer. I registered the game and redemed my code. I did have the unauthorized content issue - Logged in on the game - unauthorized, logged out, logged in again - enabled and logged out again - enabled so I am hoping the the content is still authorized?