260 réponses à ce sujet

[hZMatador]

I also purchsed the UE from the EA store and have the exact same problem so it must be on EAs end. Lets hope they fix it soon.

[Puccios]

jhoang3 wrote...

Hey for the guys that downloaded from EA store. I think I found how to fix the "unauthorized" problem.

(Windows 7)
1. Find your addins.xml file. Mine was located at [ C:\\\\\\\\ Users \\\\ (your name or user) \\\\ MyDocuments\\\\ Bioware \\\\ Dragon Age \\\\ Settings ]

2. Use "Word pad" to open the the xml file

3. Then change every RequiredAuthorization = "1" to RequiredAuthorization = "0"
(I used ctrl-f to search for every RequiredAuthorization)

Hope this helps!! :-)

I've win 7 64bit and my DAUE was downloaded by ea store and i solved the problem i the way suggested above.

Thank you very much ^^

Bye bye!

[neonism]

of course it solves the problem, but that's not the legal way to do it :E

[Shewrog]

OK, I got mine through steam with a game code and dlc code, I reg'd the game against my profile as well as reg'ing the dlc (it shows against my profile) and now it seems to be working OK, with no uninstall or anything. I guess that's good, good luck to everybody else.

[neonism]

curse you EA for not giving us the dlc code :-(

[Shewrog]

Ignore my last message, I just started the game, logged in and it is showing unauthorised again, even though all of the content is showing against my profile and new achievements updated.



My game time is short, I am just going to play, I presume I can access dlc in game while not being logged in? I hope so.

[MageTarot]

*Post removed due to it being in the wrong thread*

Modifié par MageTarot, 01 novembre 2010 - 10:51 .

[SykedSweet]

I purchased ultimate edition today and in the process of reinstalling it will no longer launch the installer. I am reinstalling due to some bull unauthorized stuff

[Holyfieldbr]

same issue, had the original Collectors Edition DAO. Bought via EA store the ultimate edition, downloaded, installed, and all the DLC were unauthorized. tried to uninstall and reinstall and nothing. Received no promo codes for the DLC, only the registration code for the game.



Any official response for this one yet? maybe they can e-mail us the DLC unlocking promo codes?

[MageTarot]

hZMatador wrote...

I also purchsed the UE from the EA store and have the exact same problem so it must be on EAs end. Lets hope they fix it soon.

I'm pretty sure it's on EA's end. I have the Collector's Edition and have played it with no trouble at all until today when I too got the "Unauthorized content" message.

[SykedSweet]

I reinstalled and now all the dlc content is gone none in downloading, downloaded, or avaliable for download.... So I guess we wait for EA?

[Striveck]

SykedSweet wrote...

I reinstalled and now all the dlc content is gone none in downloading, downloaded, or avaliable for download.... So I guess we wait for EA?

You have to manually reinstall it, I had the same thing happen after I followed an EA Live Chat persons instructions.  http://support.ea.co...anual uninstall
This will get you back to how you were before, the unauthorized state.  From there it's just a waiting game for EA I guess 

[Fernando Melo]

I've let EA store folks know, and to confirm the emails are going out with the DLC codes.  If you have not received a DLC code please contact the EA Store directly, or EA customer support. 

If you did receive this (whether purchased from EA Store, steam, other, or retail) but are having problems with unauthorized dlc - please follow the steps in this thread:
http://social.biowar...58/index/759141

[jhoang3]

I found our codes!!! (EA store downloaders)



1. Check your email "Order confirmation"



2. Read carefully and you should find your 16 digit code its under "Dragon Age: Origins - Ultimate Edition Bonus Content"



3. For all those that did my xml edit thing, you'll soon find out that not everything works....... sorry. :-(



Hope you guys find it!

[Striveck]

I've checked all my eastore emails and I don't see it anywhere.

[jhoang3]

The sender/title of the email I got was: orders-eastore@ea.com



the email consisted of your billing and shipping address and had the total cost of it....



check again. Read carefully! i felt like an idiot when i didn't see it :-(

[Striveck]

Below my shipping information is the following.. I still don't see it anywhere and I've read through this like 5 times.

Product SKU: 12345
Product Name: Dragon Age™: Origins - Ultimate Edition (Pre-Ordered)
Anticipated Released Date: October 25, 2010
Qty Ordered: 1
Amount: $49.95


Product SKU: 54321
Product Name: Dragon Age: Origins - Ultimate Edition Bonus Content (Pre-Ordered)
Anticipated Released Date: October 25, 2010
Qty Ordered: 1
Amount: $0.00




SubTotal: $49.95
Shipping & Handling: $0.00
Discount: 25%

Tax: $2.25
Total: $39.71
Discount: $12.49


Additional Product Information:
Dragon Age: Origins - Ultimate Edition Bonus Content - To redeem for your Ultimate Edition Bonus Content:
1. Enter your code ("Digital Rights") at dragonage.bioware.com/redeem
2. Start Dragon Age: Origins and log in to your EA/BioWare account
3. Go to the Downloadable Content menu to view the download progress
4. Once installation is complete, follow the instructions in the Quest Journal

EDIT: I FOUND IT! You were right, this was tricky.  I had to look at my second email to find it with the digital rights in it.  I was using gmail and I noticed a 2nd email attached with the digital rights code with it.  I entered it in and I have all the digital content authorized now!  I bought the game as a digital download from the EA store as well.

Modifié par Striveck, 02 novembre 2010 - 06:32 .

[Striveck]

If you're using Gmail then it's extremely easy to miss.  In your second email from the EA store that contains the Digital Rights key to activiate you game, there is another tab above   orders-eastore@ea.com   that also reads orders-eastore@ea.com.  If you click the top one, another email opens up containing your Bonus Content code.

Thank you jhoang3  for showing me this, I would have never of seen it.

Modifié par Striveck, 02 novembre 2010 - 06:45 .

[night0205]

why is this so complex?

[DrikusNL]

I'm happy for you:)

I got an answer from EA support. Kinda makes me want to go there and shake them up a little:

"  - Shut down Dragon Age: Origins
   - In Windows, press the 'Start' button and select 'Run'
   - In the command line type 'net stop DAUpdaterSvc'
   - Navigate to 'My Documents\\\\BioWare\\\\Dragon Age\\\\Settings' and
     delete 'Manifest.xml' and 'Offers.xml'and 'addins.xml'
   - Navigate to 'My Documents\\\\bioware\\\\Dragon Age' and delete the
     'Offers' folder
   - Navigate to 'C:\\\\Documents and Settings\\\\All Users\\\\Application
     Data\\\\BioWare\\\\Dragon Age\\\\' and delete the 'DAUpdater' folder
   - Navigate to 'C:\\\\My Documents\\\\bioware\\\\Dragon Age\\\\' and delete
      the 'AddIns' folder
   - In the command line type 'net start DAUpdaterSvc'
   - Restart Dragon Age: Origins and log in

   For Windows Vista/Windows 7 - C:\\Users\\All Users\\Bioware\\Dragon Age\\

   - Navigate to 'C:\\My Documents\\Bioware\\Dragon Age\\' and delete the
     'AddIns' folder
   - In the command line type 'net start DAUpdaterSvc'
   - Restart Dragon Age: origins and log in    "

I don't get the feeling they take the problem seriously.

So, did anyone else get something? I checked my e-mails again and again, checked my order at the online store as well. But still no key.

[neonism]

....



i only have one mail from orders-eastore and still only has the registrarion code nothing about bonus content



might be that the mail sent was from the swiss ea branch



by the way, i received a new message from them and once again they offer a bull**** solution like downloading the latest patch for the game

[DrikusNL]

neonism wrote...

....

i only have one mail from orders-eastore and still only has the registrarion code nothing about bonus content

might be that the mail sent was from the swiss ea branch

by the way, i received a new message from them and once again they offer a bull**** solution like downloading the latest patch for the game

I also recieved my mail from the swiss EA. It's in Dutch and I just contacted them. Maybe they will answer more accurate. Maybe you should contact the support section from your country?

[Markino_sdc]

Nono, I have 1 e-mail, 1 code (registration of dragon age) e no one point who talk about download content.



Uff....

[neonism]

DrikusNL wrote...

neonism wrote...

....

i only have one mail from orders-eastore and still only has the registrarion code nothing about bonus content

might be that the mail sent was from the swiss ea branch

by the way, i received a new message from them and once again they offer a bull**** solution like downloading the latest patch for the game

I also recieved my mail from the swiss EA. It's in Dutch and I just contacted them. Maybe they will answer more accurate. Maybe you should contact the support section from your country?

ill try to contact them using the live chat later... i'm tired of the ea not related to the problem answers

[AcAnchoa]

Striveck wrote...

If you're using Gmail then it's extremely easy to miss.  In your second email from the EA store that contains the Digital Rights key to activiate you game, there is another tab above   orders-eastore@ea.com   that also reads orders-eastore@ea.com.  If you click the top one, another email opens up containing your Bonus Content code.

Thank you jhoang3  for showing me this, I would have never of seen it.

So... we should had received two emails? One of them containing the codes to get the DLC? I've just received one and there's only the code to register the Ultimate Edition (which I have done).