13 réponses à ce sujet

[Luxos]

Hello folks,

Looking for some more input on this while I wait without much hope on a response from EA:

I downloaded and installed DAO:U via EA's EADM last night (Windows 7 64b OS), completed the installation, selected play, and received a window requesting the activation key for the game. Entered it, received a 'successfully activated' window, then went to finish the activation and received:

 We are unable to connect to EA to activate Dragon Age: Origins - Ultimate Edition on this computer using your account. Please try again later.

So, I figured there was a possibility it could be on my end. Disabled AV firewall (already had suggested ports open in my router firewall as per the tech support thread here), and set it up in DMZ behind my router.. no change. Winsock reset, powercycled, no change. Even connected up off of another network to verify it wasn't anything in my LAN.. nada.

Sent a request through EA, they tell me that my activation key's valid, and that I need to uninstall both EADM and DA, then download again  and reinstall.... so, get home from work, completely uninstall my AV, wait around another 4 hours+ for the entire game to download again, reinstall, and no change. I tried running everything from admin state, and of course no difference; might anyone have some ideas to give a shot concerning this? I really just want to crank the game up, and any input would be greatly appreciated.

Thanks


Update Edit:
I enabled logging in the router, got the ip and protocol(HTTPS) being connected to during the activation attempt, then ran it through a whois lookup to confirm it was an EA IP. I checked connectivity via telnet using standard HTTPS port 443, and got an interesting response. Telnet successfully connected on the port, but when typing a command string, it backed out to standard command prompt before even entering the command - no error/disconnect from server message or anything. Out of curiousity, I tested telnet via standard port 80, and connected with no oddball behavior. Upon entering a gibberish command, I received a response from the server and was disconnected... dunno how much this info ties in, but it at least seems relevant..

Modifié par Luxos, 27 octobre 2010 - 03:47 .

[Oxybeles]

I suppose misery loves company!


While the game downloaded and installed properly, I have not been able to activate through EA Store. Message states:

"Error: We are unable to connect to EA to activate Dragon Age Origins - Ultimate Edition on this computer using your account. Please try again later.

Modifié par Oxybeles, 27 octobre 2010 - 03:55 .

[SkitzoTSR372]

I'll third that! Same issue here. Unable to activate.

Also tried on 2 separate internet connections/providers, and two different computers. One Win 7 x64, the other Win 7 32.



Also to add...I had the original DAO with a few DLC I purchased all working fine last weekend. Figured on buying the Ultimate Edition because it was cheaper to do that and get the remaining DLC's bundled with Awakening instead of buying everything separate.

[Partenope]

Did you try to start the dragon age update service? start you computer managment-->service and applications-->services now look for dragon age updater(I forget the right name) change the service from manual to automatic and start it.



Ciao

[Luxos]

Went in through services.msc and set the updater to automatic, rebooted, no change.

[SkitzoTSR372]

No difference here either.

[SnowmanXIV]

I'm having the same problem too, unfortunately.

[Derek French]

Greetings Luxos, we are looking into this for you right now with EA.

[SkitzoTSR372]

Just tried running the game. Activation worked! I am able to login and all DLC is available and downloading.



Also as a sidenote...I saw that I was able to now register the game to my profile under "my games".



Thanks!

[Luxos]

Same here; made no changes on my end, just tried it again and it went right through. Whoever this got escalated up to got the job done.. time to dive into DA!

[Derek French]

Sorry about the lack of reply, but EA was able to resolve the issue for us after hours on Wednesday. Glad to hear things are working again!

[revnred]

I am currently having the same difficulty. I have submitted my case to support, twice, and haven't heard anything from them yet. I would be exstatic if you could repeat your help for me. Thank you.

[VinzentT]

I got the same problem here right now. I've bought the game and added it to my Origin-client. But I'm not able to start the game, because it can't be activated.

[Gorath Alpha]

Look at the AGE of that comment from Bioware. A year ago. Their peope almost NEVER are in here. You can try a PM, but EA's Help page is probably better. Use the Chatline, not an eMail, though.