I have posted previously that RTO is not downloading and I have found out why. I dont know if its just my bluray disc or everyones in the uk but RTO is actually not included on the disc. I installed each addon seperatly and after each install checked the total install figure for dragon age. When I install RTO and check if the total install figure has changed I found that it had not! One thing i noted was that RTO and the stone prisoner/shale had exactly the same install figure of 291mb. Please if anyone is having the same problem as me speak up because if EA have shipped this game to people in the UK not including the RTO dlc there gonna be some unhappy people. I have a UK version of the game. Please can someone from bioware/mod look into this?
thanks
RTO is not included on my UE disk
Débuté par
techno-chicken
, oct. 28 2010 09:08
Retour en haut
#2
Posté 29 octobre 2010 - 07:20
Fernando Melo
-
- BioWare Employees
-
- 639 messages
We're looking into this.
#3
Posté 30 octobre 2010 - 03:58
Fernando Melo
-
- BioWare Employees
-
- 639 messages
Just a heads-up on where this is at...
I believe that we will be able to resolve this server side! Once fixed, it will mean having to download a version of RTO from the PSN Store (for free).
Unfortunately with hitting the weekend it has been slow to get this setup as it needs to travel across many desks and timezones - my apologies.
I hope to have instructions soon, and we'll post a more official news item as well once that is confirmed.
My apologies on this error having made it on to the euro PS3 disc.
Re: game registration here on social
It appears we may not have received all the UPC codes from the publishing side - we've also requested this, it'll likely be early next week that this will be live on social.
I believe that we will be able to resolve this server side! Once fixed, it will mean having to download a version of RTO from the PSN Store (for free).
Unfortunately with hitting the weekend it has been slow to get this setup as it needs to travel across many desks and timezones - my apologies.
I hope to have instructions soon, and we'll post a more official news item as well once that is confirmed.
My apologies on this error having made it on to the euro PS3 disc.
Re: game registration here on social
It appears we may not have received all the UPC codes from the publishing side - we've also requested this, it'll likely be early next week that this will be live on social.
Modifié par Fernando Melo, 30 octobre 2010 - 04:00 .
#4
Posté 31 octobre 2010 - 04:06
Fernando Melo
-
- BioWare Employees
-
- 639 messages
I've posted a more official message here, but anyone with this issue (Return to Ostagar DLC missing in EU version of Ultimate Edition) should contact your local EA support - they will be able to add this to your account.
First, please verify that your PSN Name is correct at the http://social.biowar...ntitlements.php page. Then contact EA support, and once EA support has added RTO DLC to your account, you will be able to see it appear on that page as well as a 'more info' link.
Follow the pdf instructions from the 'more info' link to download RTO from the PSN Store for free. Essentially this will instruct you to go to the Downloadable Content option from the main menu. RTO should be listed as 'purchased' and you will be able to manually download it.
You will need to verify ownership of the UE so have this handy when you call/chat. If you have any issues please PM me.
For folks who have their PS3 offline, we're still trying to figure out an alternate solution but at this time I'm not sure we can (in any reasonable timeframe). Unfortunately this one falls into almost a patch-like category - there is not an easy option here other than going online. But stay tuned, once the various teams are back in the office we may be able to find a solution.
F.
First, please verify that your PSN Name is correct at the http://social.biowar...ntitlements.php page. Then contact EA support, and once EA support has added RTO DLC to your account, you will be able to see it appear on that page as well as a 'more info' link.
Follow the pdf instructions from the 'more info' link to download RTO from the PSN Store for free. Essentially this will instruct you to go to the Downloadable Content option from the main menu. RTO should be listed as 'purchased' and you will be able to manually download it.
You will need to verify ownership of the UE so have this handy when you call/chat. If you have any issues please PM me.
For folks who have their PS3 offline, we're still trying to figure out an alternate solution but at this time I'm not sure we can (in any reasonable timeframe). Unfortunately this one falls into almost a patch-like category - there is not an easy option here other than going online. But stay tuned, once the various teams are back in the office we may be able to find a solution.
F.
Modifié par Fernando Melo, 31 octobre 2010 - 04:36 .
#5
Posté 02 novembre 2010 - 05:35
Fernando Melo
-
- BioWare Employees
-
- 639 messages
Sorry folks, this was definitely communicated to them over the weekend, but sounds like this didn't get all the way to folks manning the lines until just now (according to ColourMeBlind)?
If you still do not have this resolved tomorrow, please PM me.
If you still do not have this resolved tomorrow, please PM me.
#6
Posté 02 novembre 2010 - 11:26
Fernando Melo
-
- BioWare Employees
-
- 639 messages
HighSpeedDirtuk wrote...
Fernando. Can you please let us know if the download is going to be the only option and the people without internet will have to go without or are they working on another way? Im quite patient and can wait.Theres more than one psn id and ps3 being used in my home and dont like the idea of rto being locked to one account. Cheers for the updates by the way
I haven't heard from EA Europe about a re-print, but even if they go ahead with it that will take weeks (likely new year). I mentioned it in a couple other posts but sadly, given the nature of this issue, we're basically looking at something akin to a critical bug that would require a patch to fix - there just is not another way to deliver a fix (the content) in any reasonable timeframe. So the download is the only option.
However, I will definitely communicate out if we hear that a re-print is being done and rough date.
