Yup, I'm back again. Just my luck, lol. Anyway, I finally got through to the Bioware Store about two and a half weeks ago. Long story short, I put my order down and submitted it. It's November 1st now, and so, having still not received my purchase, I went to check the status of it. Said it was 'pending approval'. I don't even have a tracking number to go on. So I contacted customer support; though I don't put much faith into it, having had poor experiences with 'support' lines in the past. Tried to find Tree House Brand's main webpage, and it wasn't up. I know my funds are good, and so is the card. Was just wondering if it was typical to wait this long for an order to be processed? I bought from here before with no trouble. A bit of a lag, but that's mail-service for you. But I don't recall it being this long.
Thanks in advance, and sorry for being a prod.
Order problems.
Débuté par
What?
, nov. 01 2010 05:17
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#2
Posté 01 novembre 2010 - 08:57
Crjans
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what items did you order? was anything a pre-order?
#3
Posté 01 novembre 2010 - 11:46
Damsel of Distress
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I know that a few of the Woman's Hoodies and Tshirts haven't shipped yet despite Presale dates having past - nearly a week ago in some cases.
Modifié par Damsel of Distress, 01 novembre 2010 - 11:51 .
#4
Posté 03 novembre 2010 - 06:38
What?
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Crjans wrote...
what items did you order? was anything a pre-order?
Nothing was pre-ordered. I ordered four shirts--"Save the Nug", "I
Zevran", N7 Logo shirt, and the "I'm Commander Shepard and This..." shirt. I cancelled my last order since they didn't take the money out and half the shirts I wanted were out of stock (possibly why the lag was there), and the status hadn't moved since the thirteenth of October. Then I re-submitted another for the aforementioned pieces two days ago. Probably a dumb-chick move, but, gosh, how I long for those shirts. Right now it's on 'pending approval' status, which is where my last order had been after a good fifteen days. So I'm a wee apprehensive. I'm a bit befuddled by all this honestly, since the first time I got stuff from the shop went so smoothly. I guess that's just my sort of luck.
Modifié par VictorianTrash, 03 novembre 2010 - 06:51 .
#5
Posté 03 novembre 2010 - 01:56
BioWareStore Jedi
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If you have pending approval status it you should also have been contacted by CS as there may be an issue with the information. Could be we're missing a last name, if you're outside the US there may be a translation issue in our system. My suggest is to open a support case on your order. If you have any issues feel free to PM with the order information and I'll look into it for you.
#6
Posté 05 novembre 2010 - 02:28
What?
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I already put in a support case for the previous order, but I can do it again for this one. It's still on pending approval. I'll send you a PM with the information; and thank you for taking the time to help.
