Aller au contenu

Photo

Upload problem not yet resolved


1 réponse à ce sujet

#1
KethWolfheart

KethWolfheart
  • Members
  • 214 messages
Hi - First I did search through a few other threads on this issue, and posted on one of them, and so far none of the suggestions have worked.  I read the WEB FAQ for uploading characters and that did not resolve the issue.  So after trying the FAQ, searching, and what existing information I could find (mainly on this thread http://social.biowar.../20/index/31157, I finally decided to post here.

I have not been able to update my characters on this site since: Last updated 2009-10-19 00:20:02, which is a week.  That seems longer than the 1-2 days other people have reported.

The first day I started my account and created 4-5 characters they all updated fine in the first few hours.  I was able to make a few changes and they updated fine again.

Move ahead a few days and I decided I wanted to redo a bunch of them.  I renamed some to either new characters or replaced one character with another.  Nothing uploaded.  After a day or so I thought maybe it had to do with the renaming.  So I deleted all of the characters in my online player profile area except one (which is the only one still there).  I then reloaded all my characters again - nothing.

I have tried the following:
  • Verified my email account through the EA site and this site and made sure everything matched and was synched up
  • Reset my password just in case there was any issue there
  • Tried emptying cache on browser and logging out of BSN before starting the CC to upload characters
  • I always made sure I was logged into the CC when uploading
  • I saved any edits I made in the CC before uploading
  • Gave the upload process plenty of time to upload (a week)
  • Tried multiple uploads of the same character
  • Based on thread I linked I reset the character creator settings to the DEFAULT ones and then tried to upload a character.  
What I don't get is why it was working fine and then just stopped.  My only guess is something got confused between deleting, renaming and moving characters around but I don't see how that could be a problem.  Either way nothing is uploading any more.

Today I am going to delete my only remaining character in case something is stuck on that.  I am open to any suggestions people have.

I If detailed computer specs are needed I can give them but the basics are that I am on Vista Home Premium, SP 2.  Inten Core Quad CPU 2.4, 3 Gig Ram, 32-Bit OS

#2
Jeff Rousell

Jeff Rousell
  • BioWare Employees
  • 656 messages
Thanks for the info. This issue has now been fixed. Please check your characters page. This will start the process of syncing your characters. It should then take less than an hour for you all your characters to appear.



If your character data still isn't appearing please let me know.