6 réponses à ce sujet

[atalero]

Hello All,

I am receiving random crashes to desktop after playing ME 2 for a few minutes each time. The crash seems to be random and does not occur at the same place everytime.

The error details are:

Source
Mass Effect 2
Summary
Stopped working
Date
?11/?26/?2010 10:55 PM
Status
Report sent
Description
Faulting Application Path: d:\\Steam\\steamapps\\common\\mass effect 2\\Binaries\\MassEffect2.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: MassEffect2.exe
Application Version: 1.2.1604.0
Application Timestamp: 4bd611db
Fault Module Name: MassEffect2.exe
Fault Module Version: 1.2.1604.0
Fault Module Timestamp: 4bd611db
Exception Code: c0000005
Exception Offset: 005dd465
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 1916910485

My computer info:

ASUS G73Jh WIndoes 7 64 bit.


Any ideas, and has this happened to other players?  Any help would be greatly appreciated.  Thank you in advance.

[atalero]

I have the latest ATI drivers and my BIOS and vBios have been flashed to the latest versions. Am I the only person encountering this issue? If not, what have others done to correct this?

[Gorath Alpha]

When you are ready to complete a full report rather than expecting your fellow gamers to do the work looking up your hardware, maybe someone here will have a suggestion (there is a pinned message atop the forum about the subject that you chose to ignore, sorry if your near-sightedness got you that sarcasm).

Including adequate information in a problem report, ME-2:
http://social.biowar...6/index/1537629

When you have done that, then you will have to be patient; it is a holiday weekend, and the game is no longer very new, so th enumber of readers is low for both reasons.  It could be Monday before there are some readers back from visiting family elsewhere. 

Modifié par Gorath Alpha, 28 novembre 2010 - 12:02 .

[atalero]

Gorath,



I did not see where the form to fill out computer problems was. Thanks for providing. Maybe could have been worded a little differently (snarkiness comes through real clear on computer), but appreciate the info. Below is my PC info:



Game Version: 1.02 Expansion: Shadow Broker.

Digital Version Vendor (Steam)

Processor Manufacturer: Intel

Processor Type: i7 Q720 @1.6 Ghz

Processor Core Speed: 1.6 GHz

Operating System Windows 7

System RAM: 8 GBs

Direct3D APIs dated: Dx 10 (Mar 2009mor later.

Video Card Manufacturer: ATI

Video Card Model: ATI Mobility Radeon HD 5800

Video Card RAM: 1 Ghz

Video Card Driver Version: 10.11

Sound Card Manufacturer: Realtek High Def Audio

Sound Card Model:

Sound Card Driver date:

Sound Card Driver Version: 6.0.1.5978

DVD Type:

Hard Drive Type: SATA

Free Disk Space: C:\\\\ 75.5 GB

Power Supply: ASUS AC Adapter (Input: 100 - 240 V, Output: 19.5 V)



Problem: CTD. Random. Usually during a firefight, but not always in the same place. Usually happens abut 1 minute into any firefight.



Hope this helps.

[atalero]

A helpful response would be appreciated by those who have received the crashes to desktop during random firefights.

[Doofus42]

The 0xC0000005 is an access violation. What this means is that somewhere in the Mass Effect 2 executable AND libraries (DLL files) some thing is trying to access an address outside of the process address space. Unfortunately this does not tell us much. For more information on the 0xC0000005 got to http:/support.microsoft.com



Exception code: C0000005 ACCESS_VIOLATION



So now what can you do to fix this. If this is truly a problem in the MassEffect2 executable, you can only update to the latest patch. You cannot fix a Bioware programming error.



There are still other things that can be done.



The problem may be caused by out of date DLL files. The most common are DirectX and the Visual C++ 2005 run-times.



DirectX may be updated by searching http://download.microsoft.com for "dxwebsetup.exe".



The C++ run-time may be found by searching http://download.microsoft.com for KB973544. This is the latest and greatest Visual C++ 2005.



Also getting the latest Windows updates, newest Video and Audio drivers will help also.



If the problem is actually caused by a memory HW problem, then memtest86+ and Prime95 are good programs to test for memory errors.

[atalero]

This is very helpful, thank you D!