Yeah, we don't respond well to "rude and unreasonable," but we do like "well-reasoned and courteous," regardless of whether they're agreeing with us or criticizing us. That whole "treat others as you would like to be treated" thing? that "be excellent to each other" claptrap? Yup, we like that.
the problem comes when every single person wants the game to be more of what they like and how they play, forgetting that there are millions of other gamers out there who want the same thing, only they might not play the same as you or like the same things as you. If someone wants toggleable helmets and another doesn't, who do we listen to? that's right, the ones who send us the most pie!

Seriously, though, the final say in what goes into the game and what gets left out is ours and ours alone. the risk is ours, the work is ours, and so the decision must ultimately be ours as well. Occasionally, we'll make decisions as a result of some of the feedback we've gotten. That doesn't mean we're not listening to those who liked the game the way it was, however, and in no way are our game features or decisions a competition over who we love the most (as i said before, it's always going to be the people who have the most pie. Or bacon.). maybe in a future product, we'll side with the gamers who have the most chocolate ice cream, or maybe we'll favour the lactose-intolerant gamers out there. We just won't know until we get to that point, so until then, let's please remember that we're
all here to enjoy BioWare's games and have fun, and be excellent to each other.