123 réponses à ce sujet

[Argonaut1314]

Also quick update to all those who were wondering, I finished downloading the content, I installed it, and it worked. Granted nothing popped up mentioning the shadow broker but i expected that seeing as how I haven't gotten that far on my PC version. But if Kasumi and Overlord did, then I would assume Shadow Broker did too.

[Ifandbut01]

Argonaut1314 wrote...

Also quick update to all those who were wondering, I finished downloading the content, I installed it, and it worked. Granted nothing popped up mentioning the shadow broker but i expected that seeing as how I haven't gotten that far on my PC version. But if Kasumi and Overlord did, then I would assume Shadow Broker did too.

You wont get the Shadow Broker to pop up till you are done with Horizon and have access to Ilium.

[omega7998]

So I got this e-mail when trying to persist the fact that other people have gotten the DLC transferred.



"Hello Gamer,



This information is user created content and we are not liable for it's contents. I am sorry, but unfortunately we will not be able to "Transfer" your content.



Sincerely,



Ryan M."



...Hopefully you guys are much more fortunate

[Sergeant Ego]

OmegaJudgement wrote...

In response to Argonaut1314 I'm presented with a dilemma, I purchased the PC version of Mass Effect 2 as my XBOX 360 stopped working and went RROD, I have since traded in the physical copy of Mass Effect 2 and the slip that came with it with the code has since been lost.

Was it a PC version you lost the code to, or the 360 version?  And is your PC version a boxed, D2D, Steam, etc?

If it's was the 360 version, it doesn't matter.  You should have a new code with your PC version.

[TheBellTolls4Me]

A Blind Bandit wrote...

After going through EA customer support I was given my Lair of the Shadow Broker. Equalizer pack and alternate appearance pack. Nothing about overlord, or Kasumi though. LotSB was the one I really wanted though.

Edit: Wait they just showed up! Yay, I got all the DLC back!

I had the same thing happen to me1 :] Huge <3s to all of you at EA for being willing to do this.

[OmegaJudgement]

Sergeant Ego wrote...


Was it a PC version you lost the code to, or the 360 version?  And is your PC version a boxed, D2D, Steam, etc?

If it's was the 360 version, it doesn't matter.  You should have a new code with your PC version.

Lost the slip for the 360 version so cannot 'register' it, but have used the code for the Cerberus Network activation for it, the PC version is already registered.

[Sergeant Ego]

OmegaJudgement wrote...
Lost the slip for the 360 version so cannot 'register' it, but have used the code for the Cerberus Network activation for it, the PC version is already registered.

The Cerberus Network activation card is useless after you use it on Xbox Live.  IIRC the only thing you need to register the 360 version is the bar code for Bioware's site.  If you tie your gamertag to your EA account and get that bar code (which you could find by going to a store and just write it down from the back of a random 360 ME2 box), it should automatically show up in game promotions.

The manual has a game access code, but I think that's for EA.com, not social.bioware.com.

[omega7998]

Good news. Suddenly another staff member got assigned to my problem and made the adjustments for me to get all the DLC.



I'm not sure if using this forum as support was what convinced them, but I would keep pushing the fact that other people have received the DLC despite them saying that it is not possible or whatever excuse they give.

[Dante018]

Whoa, I'm surprised to have stumbled upon this marvelous thread. I was in the same puddle back in September when I purchased my "superior" Mass Effect 2 product for the PC over the Xbox if you get my drift .

But in all seriousness, I too held out from buying anymore DLC from BioWare until I found a way to transfer what I have purchased on the Xbox onto my new gaming rig.

And alas I have received the courage to follow through on that endeavor and interact with EA customer support with grand success.

After reading this thread, I knew it was indeed possible to have my registered game content downloaded onto my PC as well as the Xbox given the single sentence outlined by Ifandbut01 and Argonaut1314 with regards to the promotion being an unlock for both PC/Mac and Xbox 360 platforms:

"Your promotional code included an unlock for both PC and Xbox 360 platforms."


Why I had to go through customer support is beyond me but I had a smooth conversation going and before long I was able to download all of my content again onto my PC as I was suppose to in the first place given the above information. This may as well be the unfortunate side effects of heavyly emphasizing DLC across multiple platforms and trying to regulate it with multiple means of distribution IMO, so much rep for EA customer support. They truly support where needed.

Modifié par Dante018, 03 janvier 2011 - 11:05 .

[hiroking]

Just had a bit of good luck myself, on my second attempt the rep apologized for the hassle involved and flagged my account for both Overlord and Kasumi. But apologized saying that he wasn't able to for Lair of the Shadow Broker and didn't mention the weapon/armor packs I had bought.

No clue why the others were exempt but I was still quite pleased to get a rep more willing to help me this time.

[House22]

Just a followup i finally was able to get all the DLC that i was having issues with for the online chat logs i had posted. I highly suggest calling them instead. Both representatives that i spoke with were very understanding with what was happening. Thank you EA.

[CountChoculitis]

I am going to try to talk to support about this tomorrow. I bought ME2 for PC during the steam sale also and I bought all the addons on Xbox Live during the Christmas sale so I figured they would automatically transfer since they are registered under my EA Acccount but I guess that is not the case. Kind of wish I had tried this with Dragon Age as I bought both DLC packs for PC and 360...

[Ifandbut01]

I'm glad to see more and more people are getting this taken care of. I did not expect this many people to be affected by this issue.



@CountChoculitis: Make sure to point the support rep to this thread and to point out that I and several others have been successful in getting the Xbox version of the DLC copied to the PC. It might take a bit of time and a few tries.

[Sergeant Ego]

Tried again and no luck. Apparently the rep had no idea what I was talking about because he credited the Blood Dragon Armor to both my LIVE and PC accounts despite that I've never owned Dragon's Age, much less have those registered to my account. I ended the conversation because I knew this wasn't going anywhere.



My conversation:



Hi, my name is Russell. How may I help you?

: Hello.

Russell: Hi

: I purchased Mass Effect 2 DLC on Xbox 360, and on social.bioware.com, it shows that DLC

: it also says "Your promotional code included an unlock for both PC and Xbox 360 platforms."

: I repurchased ME2 on PC via Steam and I cannot download that DLC.

Russell: Please provide me the email address with which you play the game.

: @.com

Russell: Thanks.

Russell: I will appreciate, if you stay connected while I am looking into your issue?

: No problem

Russell: Thanks.

Russell: Thanks for waiting.

: No problem, I appreciate the help

Russell: I sincerely apologize for making you to wait so long.

Russell: I have manually added the DLC to your account "@.com "

Russell: Please login into the game nad check it once.

: alright

: Do I just need to sign into the Cerberus Network?

Russell: Are the DLC showing as unlock?

: on social.bioware.com, no

Russell: Please check once.

Russell: I have manually added the DLC

: I do not know how to check it in game, only on social.bioware.com

Russell: Okay.

: wait, are you refering to the Blood Dragon armor?

Russell: Please check it on http://social.bioware.com

Russell: Yes

: Oh, my apologies, that was not the DLC I was refering too

: I never purchased or unlocked that on 360

: I was refering to Kasumi's Memory, Lair of the Shadow Broken, and Overlord

: there was another armor pack I had bought too, but I'm not worried about that

Russell: I am sorry, you have to purchase those DLC

: That's where I'm confused

: There's a thread on the Bioware forums about it where people are getting it credited to their accounts

: http://social.biowar...index/5542123/1

Russell: I am sorry you have to purchase the DLC's

: Alright, thanks for the assistance.

Russell: Thanks for providing me the Golden Opportunity to assist you.



I would greatly appreciate your taking the time to complete the survey which you will receive in your email in next 24 hours.



Thanks and have a nice day!!

Bye !!

[Phantompr56]

Ok guys, I have received my entitled PC DLC! It took a lot of pushing, but maybe you can use this for your plea as well. Here is my conversation back and forth. It is in the order it was received, so the 1st messege sent is on the bottom, needs to be read backwords.
 The chat that I had (which is being referenced in the below information) is in a previous post in this thread. However they misunderstood me, and I did NOT receive the shadow broker, but I received some other stuff, tbh I am dropping it now and just going to by the shadow broker.




 Subject

I purchased the Mass Effect 2 DLC on the xbox 360, and I recently rebought Mass ...

 

 Discussion Thread

 Response (Andrew)
01/05/2011 11:25 AM

Greetings again our Valuable Customer,

Andrew here following up on your issue.

I apologize for the inconvenience caused to you so far.

I have gone through the e-mail and found that you are facing problem with the entitlements of the DLCs (Blood Dragon Armor, Kasumi - Stolen Memory, Overlord Pack, and Alternate Appearance Pack 1 Garrus, Thane, Jack) on PC version, since you have the same on XBOX 360 version. I am sorry to hear that you came across such an incident.

I am glad to inform you that I have entitled your account for the above-mentioned DLCs for PC version except the "Alternate Appearance Pack 1 Garrus, Thane, Jack" DLC, since we do not have any entitlements for the same.

However, please be informed that one of your incident (110102-014188) has been escalated to Senior Support Department for further look into. Hence, I would suggest that you please have some patience for them to answer to it.

Hope this information helps !

Keep playing games & enjoy a lot. Thanks for your patience & co-operation !

If you find you need further assistance on this, or any other issue, please don’t hesitate to let us know. Wish you a great week ahead!

Thanks & Regards,

EA Rep Andrew
Tier 2 Customer Support

 Customer By Web Form (B36D6F43CDA3E265 323A68C181AC49E1)
01/03/2011 05:17 AM

I still am looking forward to a viable reply to my issue. I was promised PC and xbox 360 codes for my DLC, nowhere by my DLC does it say ONLY for one thing or another except for a choice few. All my Mass Effect 2 DLC says specifically "Your promotional code included an unlock for both PC and Xbox 360 platforms...." Apparently the online chat representative tried to show this as false advertising or something similar. I want simply, what it says I am supposed to get. It only gave me half of the DLC I owned, and I want my other half for PC. I should not have to drop another $20-30 just to play what I already bought months ago! I have never had an unresolvable issue with EA until apparently now, I do not understand why this is so hard. Yes! I still look forward to a response, thank you.

 Response (Norris)
01/03/2011 12:51 AM

Hello,

Thank you for contacting Electronic Arts Support.

After checking your contact history, I noticed that you have contacted our chat support for the same issue. The reference number on the pre-existing request is #.

In order to provide you with better, more consistent support, I would recommend you update your pre-existing incident if you require an update or further assistance. To access all current support requests associated with your account, follow the steps below:

1. Go to support.ea.com
2. Click on the ‘My Questions’ link on the top left-hand corner of the page (under the ‘My Stuff’ section)
3. Our website will prompt you to log in to your EA account.
4. If you have multiple EA accounts, use the screen name associated with this support incident
5. You should now see the ‘My Questions’ page, where all open support requests should be listed.

Clicking on the subject of the support request will open its details. From the details page, you can update your pre-existing incident if you require further assistance.

Due to the high number of requests we receive, it oftentimes takes our team over 24 hours to respond to requests. If you don’t hear from our team promptly, you may update your request and ask for a response.

Thanks again for contacting EA Support. Feel free to update your previous incident if you require further assistance.

Sincerely,

Norris
EA Online Support

 Customer By Web Form (B36D6F43CDA3E265 323A68C181AC49E1)
01/01/2011 01:02 AM

I purchased the Mass Effect 2 DLC on the xbox 360, and I recently rebought Mass Effect 2 for the PC. Under my "Registered Game Promotions" it says all my DLC I have purchased on the xbox 360 is usable on the PC. Here is the messege:

"Your promotional code included an unlock for both PC and Xbox 360 platforms. To access your content on the Xbox 360, please ensure you activate Cerberus in-game using the same account you used while redeeming this code on the social website. Once you have done this, your content will be available for download from Xbox LIVE via the in-game store."

Now, it won't let me download "Shadow Broker", "Kasumi - Stolen Memory", and "Alternate Appearance Pack 1 (Garrus, Thane, Jack)" DLC which is what I want, and I should NOT have to re buy these at it would cost another $20....

If it says it is unlocked for PC and xbox 360,can I get another redeemable code for those 3 DLCs to download them for PC.

I look forward to your reply.

Modifié par Phantompr56, 05 janvier 2011 - 08:40 .

[DustyBird3]

About 20 mins on the live chat system, and I got my Kasumi and Overlord. They said Firepower wasn't available yet, to which I said how could it not be available when its digital, its not like they ran out of copies. Needless to say, he said I'd be getting it soon. Nice chap.

[CountChoculitis]

About a half hour with live chat support and I got my Shadow Broker, Kasumi, and Overlord Pack for PC even though I bought them on my 360. Worked out great cause I got the DLC's during the Xbox Live Christmas sale so it was only $7 for those 3 DLC's and now I can use them for both 360 and PC!



+1 to EA Customer Service. Really on the ball. My livechat went really smoothly. I included my transcript at the bottom. My word of advice from looking at other peoples chats is to not be wordy. Just explain your problem in a concise manner and the LiveChat Support people should be able to correct it.



Glad I found this thread!



Transcript (names and emails redacted for privacy and security):



Hi, my name is ----. How may I help you?

Me: Hey I am having some trouble installing some Mass Effect 2 PC downloadable content.

------: okay

Me: On the BioWare Social Network tab where you download all of the DLC for PC, I cannot download Overlord Pack, Kasumi - Stolen Memory, or Shadow Broker.

Me: Where the download button should be it just says More Info and when I click on that it says, "Your promotional code included an unlock for both PC and Xbox 360 platforms. To access your content on the Xbox 360, please ensure you activate Cerberus in-game using the same account you used while redeeming this code on the social website. Once you have done this, your content will be available for download from Xbox LIVE via the in-game store."

----------: Please provide me your email account

Me: All the other DLC worked fine though and I am downloading them now, just those 3 DLC packs that I listed are not available for download.

Me: My email (redacted)

-------: let me check your account



(Between these sentences was about 15 min wait time)

-------: I'v done some changes and entitle Overlord Pack, Kasumi - Stolen Memory and Shadow Broker into your account.

---------: Please check your account

Me: alright thank you.

Me: Yes they are showing up for me and allowing me to download.

--------: Great!!

---------: Is there anything else, you need assistance with ?

Me: Nope thats it, thank you very much for helping me out.

[OmegaJudgement]

Yeaaaaahhhh



Got Overlord, Kasumi and Shadow Broker PC DLC entitled on my account. I love you EA support.

[Sergeant Ego]

My luck hasn't been nearly as good. After they "made changes to my account," I discovered that I'm the proud new owner of the Equalizer pack on 360. I made it pretty clear what DLC I was trying to get credited to my account, and Equalizer pack was not one of them, and obviously not on the 360.

[Epic Legion]

I tried 3 times now, i don't have time for this anymore. At least got Shadow Broker...



"payable DLCs are available only on those platform ... on which platform are you purchasing"

[sta6]

It really depends on who you get, and whether or not you're willing to play the patience game. It's been about two weeks but I finally got everything listed for my PC version after a lot of broken-record repetitiveness saying the same things over and over. What I've found out through my experience with the system is that if you run into someone who's not all that helpful or don't really care to be helpful, just ask to be escalated to someone higher than they are. Like many others in the thread has demonstrated, yes it could be done, but keep in mind your mileage may vary.

[Bogsnot1]

Next time you speak to an EA rep, mention the words fraud, and false advertising. If that doesnt work, then take a screen shot of the text, and include it in an email to your local Consumer Rights authority.

[nullodyssey]

A quick update for those who are still trying this:

I sat through 2 EA Chat sessions where they both told me that the DLC was console specific, and this was sent off to their senior support.

I just received an email from senior support saying exactly the same thing, simply stating the the whole "unlock code for both PC and Xbox 360' was a misunderstanding.

Looks like i'm one of the unlucky ones.

UPDATE: I received another email after I directed them to this thread. They state again that they won't grant me access to the PC DLC, and gave me a 20$ EA Store card for the 'inconvenience'.

Modifié par nullodyssey, 20 janvier 2011 - 06:44 .

[Kriztophr]

Just finished with online chat support. I explained that the game promotions page says it includes an unlock for both PC and Xbox360 platforms, and let him do his thing. Took about an hour or a little more from start to finish; first he got Overlord working, then Shadow Broker, then Kasumi.

I'm very satisfied with EA's customer support.

Advice for anyone having difficulties: speak simply and clearly, be calm, don't link to this thread and whine that others got it, don't be dramatic and threaten to call the BBB or whatnot. Be patient, be respectful and let them work.

Modifié par Kriztophr, 20 janvier 2011 - 07:30 .

[NocturnalStillness]

currently on phone to EA about it.

spent 50 minutes trying to explain and being told dlc transfers from pc to 360 but not the other way round.
got them to call me back now on hold for the 4th time.

I'll let you know what the end result is...

Update:

I've just asked to speak to a manager and was put on hold and the line disconnected! I have had a call back but for some reason the man on the phone couldn't hear me and actually said "This guy's gotta call us back tomorrow"

They were still saying that transfer from 360 to pc is impossible and if I did get some other stuff transferred over then it was a fault <_<

Seriously dissapointed in EA customer services right now.

Modifié par NocturnalStillness, 20 janvier 2011 - 10:09 .