40 réponses à ce sujet

[WEGGLES]

Every time I try to install the Ultimate Edition it fails.

I've tried running in Win2000 compatibility mode, but that doesn't do anything. 

I've tried running as an admin, but that doesn't do anything.

I can't get this to install, and I doubt I'll be able to get a refund on an opened/activated PC game. 

Win 7 Premium 64 Bit
Intel i5 750
ATI  HD 5850
4GB DDR3

Is there a solution I am missing?

The installation always fails on the second disc, but when it fails it deletes everything. Incredibly frustrating and not what I'd expect from EA/Bioware...

[Moondoggie]

this is the retail version correct?



What happens when it fails? Do any messges pop up? Do you get an error code?

[WEGGLES]

Moondoggie wrote...

this is the retail version correct?

What happens when it fails? Do any messges pop up? Do you get an error code?

"Installation Failed

The Installation has failed"


I'll try installing it right now and take a screenshot. 

There's, as far as I know, no error code. Just "Installation Failed" twice.

And it is indeed the retail version. Got it for xmas, parents got it from Best Buy (If that matters.)

It always get's stuck on "Extracting ep1_core.rar (20.7% - packages\\core_ep1\\audio\\sound
\\music_bank_strm_new.fst"

[dluo]

I have the same problem - I disabled DEP for the setup exe on disk one and it did not help. I looked about the web, and not much came up. I'm going to call their Tech support number on Monday. I am NOT happy!!!

Modifié par dluo, 26 décembre 2010 - 04:55 .

[WEGGLES]

dluo wrote...

I have the same problem - I disabled DEP for the setup exe on disk one and it did not help.

DEP?

[dluo]

Data Execution Prevention (Google it for more) - but it did not help.

I run Vista Home Premium SP1 (64bit)

Modifié par dluo, 26 décembre 2010 - 05:05 .

[bhard]

I'm getting the same problem except it always fails on the first disc on extracting the file "modules\\single player\\data\\movies\\army_march_humansintro.bik". I'm running Windows XP.

[adiero]

Same problem here... really annoying.

[dluo]

I tried several times - the first time it failed on disk 2. After that, I immidiatly attempted to install again, and  the installer gave me something of a "Installation check sum error"! I restated the computer, tried to install a few more times and it failed shortly after proccessing Disk 1. I then looked around the web for something I can use - found somthing about disbleing DEP, tried it, and now it fails on disk two again...

Modifié par dluo, 26 décembre 2010 - 04:44 .

[Moondoggie]

WEGGLES wrote...

Moondoggie wrote...

this is the retail version correct?

What happens when it fails? Do any messges pop up? Do you get an error code?

"Installation Failed

The Installation has failed"


I'll try installing it right now and take a screenshot. 

There's, as far as I know, no error code. Just "Installation Failed" twice.

And it is indeed the retail version. Got it for xmas, parents got it from Best Buy (If that matters.)

It always get's stuck on "Extracting ep1_core.rar (20.7% - packages\\\\core_ep1\\\\audio\\\\sound
\\\\music_bank_strm_new.fst"

What you could try is updating all your drivers for graphics and sound make sure you have the latest frameworks  installed and completely eliminate it ever being soimething to do with your computer. Then try. if no dice try installing the game on another computer to eliminate the notion that it may be a fault with the disc. Then come back and we'll have another look at it.

[Internation]

I bought the ultimate edition today from HMV (probably one of/the biggest music/gaming/media store in the UK, so trusted). When I got home, I began to download Dragon Age: Origins. I inserted the only disc I received for Dragon Age: Origins (the other disc was for Dragon Age: Awakening). Installing worked fine until it asked me to insert disc 2. I could not proceed without it, so decided to put insert the "Awakening" disc. After that, the installation continued as perceivably normal, yet once it hit 100%, like the rest of you, it declared that the installation has failed, and has left me both confused and gutted about being unable to play the game.

[Legendary Decado]

Downloaded Ultimate edition from EA games directly, and installation has failed twice with the same screen pop up as Weggles.

[Panda_of_Doom]

is this error during disc one or two i am installing right now and am almost done


edit:   And just completed w/o any issues.  Just purchased bout an hour and a half ago at the gamestop where i work

Modifié par Panda_of_Doom, 27 décembre 2010 - 12:49 .

[variakas]

It is not working for me either. I recently bought the Dragon Age Ultimate game. The first disc installs fine, but when I put the second disc in nothing happens. It is like the download just freezes. This is the second one I have tried. I don't understand it. The basic game loads fine for me as well as the Awakening sequel. I even played it a few times with no problem. I decided to buy the ultimate edition just to get the extras. I was better off with just the basic game

[123987456pie]

Unfortunately I am experiencing the same problem as Weggles. I received DA Ultimate Edition as a Christmas gift, just tried to install today. During installation it hangs just after the 2nd disk is inserted. It fails at: "Extracting ep1_core.rar (14.0% - packages\\core_ep1\\audio\\sound\\music_bank_strm_new.fst".



I am running Windows 7 64-bit. ATI Radeo HD5870 Graphics Card.

[WEGGLES]

Somehow managed to get a full refund from bestbuy. Re-bought on steam, haven't heard any of these issues associated with the steam version, so here's hoping.

[Lincoln105]

I am having the same issue right now. Bought a retail version of the ultimate edition.

Getting "Installation failed" half way through.



tried compatibility mode , but it says i need to update my microsoft framework.



Anyone solve this problem yet?

[WEGGLES]

WEGGLES wrote...

Somehow managed to get a full refund from bestbuy. Re-bought on steam, haven't heard any of these issues associated with the steam version, so here's hoping.

Steam version worked flawlessly.

What a shame that it took that to get it working :s

[Kloreep]

Given that there doesn't seem to be a common place at which the installation failed, this sounds like good old-fashioned corrupted files to me.



If you have a disc copy, and have another disc drive you could try it in, that might work; but honestly, I'd just return it to the store and exchange it for a new copy. If you have a download copy, you need to re-download.

[Lincoln105]

Okay. I've looked into it a bit deeper and found the root of my installation problems.

Everytime the installer tries to extract "army_march_dwarveswleg.bik" from campaign_movies01.rar in disk 1, the extraction will freeze at 7%.

I've tried to manually extract the rar files, opening campaign_movies01.rar from my disk and extracting it over to my harddrive using winrar (i even updated winrar just incase).

Same thing happens, all the other files in the rar can be extracted fine, but whenever i try to extract army_march_dwarveswleg.bik winrar will freeze.

Due to the winrar's inability to extract this file, no matter how many times i try to install the game using the installer.. i will get a popup after awhile saying "Installation Failed"

here is a screenshot: http://img403.images...880/errordx.jpg

anyone have any idea how to fix this problem?
or perhaps someone will be nice enough to provide me this file, its a really small file, but causing me tremendous problems :\\\\

Edit: I've tried on two computers and three different CD/DVD drives and it doesn't make any difference.

Modifié par Lincoln105, 28 décembre 2010 - 03:17 .

[WEGGLES]

Kloreep wrote...

Given that there doesn't seem to be a common place at which the installation failed, this sounds like good old-fashioned corrupted files to me.

If you have a disc copy, and have another disc drive you could try it in, that might work; but honestly, I'd just return it to the store and exchange it for a new copy. If you have a download copy, you need to re-download.

Why is it happening to so many people for this game?
Or is this common and I'm just exceptionally lucky to have never had this happen before?

[Kloreep]

Lincoln105, I'm not certain if I have the ready capability to send you an 18 megabyte file. I'm also not clear on how you will convince the installer to install everything else, since it gives up once it hits that spot. Nor do I see any reason to be certain that it's only that one file that's damaged. There could just as easily be other incomplete archives, used later in the install, you didn't hit. I would recommend getting it exchanged wherever you bought it.

WEGGLES wrote...

Why is it happening to so many people for this game?
Or is this common and I'm just exceptionally lucky to have never had this happen before?

I'll grant you this is a pretty high number of people. That said, I would also imagine that there a whole lot of people, generally, who are installing DAO this season. After all, you opened this thread two days ago - I'm guessing you got it as a gift?

If you want to be certain, try testing it like Lincoln did: use something that can read RARs, like 7-Zip or WinRAR, to try and extract all the files inside the .rar that the installer is failing on. If the archive-extracting program also fails to extract the files, that's good confirmation it's a damaged archive, not some kind of software or system error.

[WEGGLES]

Kloreep wrote...

Lincoln105, I'm not certain if I have the ready capability to send you an 18 megabyte file. I'm also not clear on how you will convince the installer to install everything else, since it gives up once it hits that spot. Nor do I see any reason to be certain that it's only that one file that's damaged. There could just as easily be other incomplete archives, used later in the install, you didn't hit. I would recommend getting it exchanged wherever you bought it.

WEGGLES wrote...

Why is it happening to so many people for this game?
Or is this common and I'm just exceptionally lucky to have never had this happen before?

I'll grant you this is a pretty high number of people. That said, I would also imagine that there a whole lot of people, generally, who are installing DAO this season. After all, you opened this thread two days ago - I'm guessing you got it as a gift?

If you want to be certain, try testing it like Lincoln did: use something that can read RARs, like 7-Zip or WinRAR, to try and extract all the files inside the .rar that the installer is failing on. If the archive-extracting program also fails to extract the files, that's good confirmation it's a damaged archive, not some kind of software or system error.

Yeah, Santa Claus brought it 

I ended up returning it for a full refund and re-buying it on steam. It's working fine now.

I don't understand how data could end up corrupted though. It's a DVD-ROM so once it's written it's written, is it not?

[123987456pie]

I waited on the phone for about 20 mins, finally got through to an EA associate. He set it up so I could download the game via their download manager and I was able to finally install the game.

[Kloreep]

WEGGLES wrote...
It's working fine now.

Cool.

WEGGLES wrote...
I don't understand how data could end up corrupted though. It's a DVD-ROM so once it's written it's written, is it not?

Yes, but they're not indestructible. Even the writing process is not infallible, though I'm sure any DVD-pressing facility must have it down after all the years the format has been used.

I agree it's odd that it was that way out of the box, certainly. No disc-pressing facility wants to be producing defective products, and no retailer wants to be selling them. But nothing's 100%.