61 réponses à ce sujet

[xODD7BALLx]

It's worth a read, we've all had one of these moments I'm sure, it gets pretty humorous in a sad way, EA staffs some untrained folks - Enjoy!

EDIT: EDIT> For too many people who are saints and seem to find sarcasm and being a smartass meant to be humorous as being a dick, ******, rude, ass, etc.

Modifié par Operative84, 27 octobre 2009 - 05:32 .

[Gaviteros]

Interesting. After the first complete misunderstanding I would have closed the chat and tried again in hopes to get someone who would be willing to read. But since in most cases they have a list of canned answers it is hard to get much help that way.

[Arcite550]

rofl did you get it confirmed? Man this is why i pre order at stores because of idiots like that

[Lucy Glitter]

I am so confused.

[xODD7BALLx]

Lucy_Glitter wrote...

I am so confused.

So was I after saying 360 Dragon Age CE over and over still she kept talking about download and such, but I'm  sure she was the most confused agent of all time.

What are you confused about?

Modifié par Operative84, 27 octobre 2009 - 03:04 .

[xODD7BALLx]

Arcite550 wrote...

rofl did you get it confirmed? Man this is why i pre order at stores because of idiots like that

I usually do as well, yeah I got my cancellation confirmation ordered it elsewhere, only reason I went through EA in the first place was because I had a $15 off coupon from the EA Store

[bodines1]

WOW is that like an automated reply service or something? I swear she just read the last line you typed and gave some general response to nothing...



If that isn't some automated system EA needs serious help. Hell if it is one they need serious help.

[Silent Protagonist]

I'm laughing and crying at the same time. And now im scared because i preordered from the ea store T.T

[xODD7BALLx]

Silent Protagonist wrote...

I'm laughing and crying at the same time. And now im scared because i preordered from the ea store T.T

After it was over and I smoked a lot of cigs and read the transcript I laughed too, I'm not the most polite guy but damn I tried my best to be nice as I could with her, yeah I will never use them again.

[xODD7BALLx]

bodines1 wrote...

WOW is that like an automated reply service or something? I swear she just read the last line you typed and gave some general response to nothing...

If that isn't some automated system EA needs serious help. Hell if it is one they need serious help.

no but in comparison I'm sure an automated system couldve done better this was just pitiful.

[Silent Protagonist]

Operative84 wrote...

Silent Protagonist wrote...

I'm laughing and crying at the same time. And now im scared because i preordered from the ea store T.T

After it was over and I smoked a lot of cigs and read the transcript I laughed too, I'm not the most polite guy but damn I tried my best to be nice as I could with her, yeah I will never use them again.

After some i thought about it for a few minutes i think she answered a nice question for me. I was wondering when my pc version would arrive in the mail. So it will either arrive on release date or i can just download it. DOWNLOAD. She loved that word.

[xODD7BALLx]

I know right, she couldnt think of anything but download, 360 PS3 it apparently hasnt been witnessed by her just DOWNLOAD!!!

[drooball]

OP is why I pre order from local stores only. If you get incompetence there, at least you can put a face on it.



I almost feel bad for that EA rep, the US doesn't need a higher % of unemployed folks :x

[hexaligned]

As much as I love EA bashing, I don't expect competance from people working minimum wage jobs answering phones, You pretty much have to assume they don't care/don't know what they are talking about ahead of time and hold their hand through things.

[LaztRezort]

It almost seemed like you were communicating with a chatterbot.  Reminded me of something like Eliza (en.wikipedia.org/wiki/ELIZA)

If this hypothesis is correct, does this mean that the EA has programmed something that successfully passed the Turing Test?  Perhaps we shouldn't be sad, but happy to witness a glorious day for artificial intelligence.

[xODD7BALLx]

drooball wrote...

OP is why I pre order from local stores only. If you get incompetence there, at least you can put a face on it.

I almost feel bad for that EA rep, the US doesn't need a higher % of unemployed folks :x

Like I said I had a $15 off coupon to the EA Store and only reason I went through them. Hell I know I've been in between jobs because of lack of transition assistance from the Army and VA, jobs are scarce as is and even moreso for me with my legs the way they are now and my anxiety and paranoia and inability to function amongst lots of people(depressing I know), I'm just a whole bag of all ****ed up lol, so I'm going back to school to get some education on the tech side of web design/scripting etc, I know the art side of digital graphics and have college education with that but ultimately I'll probably end up doing freelance telecommute work from home, hard to explain I just, my mind is not what it used to be and neither is my body after Afghanistan so I'm just trying to adapt the best I can you know?

[jnno]

If this hypothesis is correct, does this mean that the EA has programmed something that successfully passed the Turing Test? Perhaps we shouldn't be sad, but happy to witness a glorious day for artificial intelligence.



Well,... artificial maybe, but intelligence ????

I too have pre-ordered from them, so i cross all that can be crossed

[xODD7BALLx]

relhart wrote...

As much as I love EA bashing, I don't expect competance from people working minimum wage jobs answering phones, You pretty much have to assume they don't care/don't know what they are talking about ahead of time and hold their hand through things.

Well I agree and disagree with you, in the service my last pay grade was E-4 Specialist, and minus housing and food allowances when I was married I made approx 20K a year and thats pushing it, it seemed more like with tax and such 17-18K a year, that aint much, but consider the job and deployment and risks involved, I busted my ass every day because it wasnt about the pay it was being dedicated, and that sense of honor and duty, so I guess it depends on the person and the job.

[Napoleon1853]

I got about halfway through, and will finish reading the rest later.

LOL wow...that is what I have to say I guess.

[xODD7BALLx]

Napoleon1853 wrote...

I got about halfway through, and will finish reading the rest later.
LOL wow...that is what I have to say I guess.

Yeah it's pretty freaking wow dude, I really thought it wasnt that complicated, guess I was wrong, considering.

[vyvexthorne]

Almost looks to me like you just got a pissy rep that was completely messing with you.

[Fenn_]

vyvexthorne wrote...

Almost looks to me like you just got a pissy rep that was completely messing with you.

I could see that happening

[xODD7BALLx]

Fenn wrote...

vyvexthorne wrote...

Almost looks to me like you just got a pissy rep that was completely messing with you.

I could see that happening

I could too but something tells me from previous exp that she was just out of her element, why I prefer chat?
Hard of hearing, plus clashing of dialect with outsourced telephone agents.

[NewYears1978]

Okay..I have seen some bad customer service..but how did this person even get hired?!?!

I mean what was the interview process like?



Hiree: So what is your knowledge of computer and console gaming?

Applicant: I know a lot about computer consoles.

Hiree: No, my question was what do you know of computers AND console gaming systems.

Applicant: I am quite knowledged on console computers and their gaming mechanisms.

Hiree: Huh? Right..so forget that question. What experience do you have with Xbox 360?

Applicant: I have a lot of experience I had been downloading PC games for my Xbox 360 since it was released back in 1990.

Hiree: Do what? You know..forget it..when can you start?

Applicant: When can I start what?

Hiree: The job....

Applicant: Oh I can start last week..but first I must beat Dragon Age: Origins that I downloaded on my Nintendo DS for my PC that I will use on my 360...

Hiree: *facepalm*

[xODD7BALLx]

NewYears1978 wrote...

Okay..I have seen some bad customer service..but how did this person even get hired?!?!
I mean what was the interview process like?

Hiree: So what is your knowledge of computer and console gaming?
Applicant: I know a lot about computer consoles.
Hiree: No, my question was what do you know of computers AND console gaming systems.
Applicant: I am quite knowledged on console computers and their gaming mechanisms.
Hiree: Huh? Right..so forget that question. What experience do you have with Xbox 360?
Applicant: I have a lot of experience I had been downloading PC games for my Xbox 360 since it was released back in 1990.
Hiree: Do what? You know..forget it..when can you start?
Applicant: When can I start what?
Hiree: The job....
Applicant: Oh I can start last week..but first I must beat Dragon Age: Origins that I downloaded on my Nintendo DS for my PC that I will use on my 360...
Hiree: *facepalm*

HAHA dude that was great literally nearly had beer come out of my nose from that, appreciate it.