So I have my DLCS from DA on my one account Shotty The Shotgun, I can't log in, and the reset password goes to my EA account but even when I change it, it doesn't work on my Social Network Account.
So I can't seem to log in at all and no way to reset my password.
Account Login problem
Débuté par
Prooblemo
, janv. 11 2011 01:03
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#2
Posté 12 janvier 2011 - 04:40
Jeff Rousell
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- BioWare Employees
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I looked at the details of your account and I don't see any problems or reasons why you shouldn't be able to log in. Except I can't see your passwords so I don't know if there is a problem with that. Can you try changing your password on Shotty The Shotgun to the same password you are using for Proooblemo? Can you login with your Shotty The Shotgun EA account on https://profile.ea.com/login.do?
#3
Posté 27 février 2011 - 03:31
Jeff Rousell
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- BioWare Employees
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NullNullNix wrote...
I'm have similar log-in problems. I have gone to the https://profile.ea.com/login.do page, successfully changed my password, but every time I log on here, I get the "Create a New Account - Personal Information" page. My usernames on this site and my EA profile are different, but my email address is the same for EA.com and here (which are also linked since I have my DA:O, ME2, DA2 DLC/bonus items), so I don't understand why I'm getting a "Create a New Account" page. (The only reason why I'm still able to use my profile right now is because I can still access it on this computer).
The account you are posting with had the email address of your other EA account. I have updated it. This can happen if you change your email at profile.ea.com. For it to update here automatically it requires you to log out and log back in here with your new email.
You should now be able to login here with your other EA account and will be prompted to enter a display name and pick an avatar.
#4
Posté 27 février 2011 - 03:36
Jeff Rousell
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- BioWare Employees
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Minister of Sound wrote...
I'm having the same problem, I forgot my password and I can't reset it.
What happens when you try and reset it at https://profile.ea.c...rgotpassword.do?
#5
Posté 27 février 2011 - 07:03
Jeff Rousell
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- BioWare Employees
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- 656 messages
Minister of Sound wrote...
It says that my email address isn't a valid EA account.
Please PM me the email address you are using.
#6
Posté 27 février 2011 - 07:10
Jeff Rousell
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- BioWare Employees
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- 656 messages
NullNullNix0 wrote...
I am having the same problem as ReechaniVasi now. I see that I've acquired the newest game promotions, but I would like for them to be with my original Bioware account (NullNullNix), since that's the account I've been using for Dragon Age and Mass Effect and it contains all of the DLCs I've acquired through promotions and purchases.
Now I cannot access the NullNullNix profile because this current profile I'm using (NullNullNix0) has the same email address. Is there any way to restore my original account (NullNullNix) on social.bioware.com, move over the newly acquired game promotions (found in NullNullNix0), and still be linked to the EA account so that everything is in one Bioware profile (preferably NullNullNix)?
Thank you for looking into this.
I can see both NullNullNix and NullNullNix0 accounts and they are not using the same email address. If you remember the email for NullNullNix you should be able to login no problem. If you need help recovering an email address you need to contact EA Customer Support.
#7
Posté 28 février 2011 - 05:34
Jeff Rousell
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- BioWare Employees
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- 656 messages
Your DLC and Achievements are likely tied to a different account. I would check all 3 accounts that you have and see if they are there on one of them. If your DLC still isn't showing up or you need it transferred only EA Customer Support can help with that.
