82 réponses à ce sujet

[AureateFlux]

Confirmed no crashes at previous locations that caused load-in crashes. Going to install Zaeed since I know where that crash occurs. If compatibility agent pops, I will tell it the DLC installed correctly.

Update:  compatibility agent did pop, told it the package installed correctly.  I'm off to Omega.

Update 2:  no crashes at any locations modified or added by Zaeed.  Suggests that DLC interaction between multiple installs is more likely to cause crashes.  Going to go for broke and remove all DLC currently installed and then install every DLC package without letting the compatibility agent reinstall with correct permissions.

Update 3:  Compatibility agent popped for all packages that hadn't been previously installed except Shadow Broker.  Checked registry for entries that referenced the DLC, but couldn't find any that weren't pointing to actual install executables, so not sure why compatibility agent wouldn't have popped for the DLCs i had installed and then deleted and reinstalled.  Chose "installed correctly" when compatibility agent popped.

Now, bad news:  experienced no crashes when I checked the locations connected with the DLC.  Went to the start point for each DLC, checked all areas of Normandy, and visited Illium and Citadel (all places where crashes had either occurred for me or were likely to occur).  This of course doesn't confirm anything-- the conflict causing the crash might be triggered in different locations or points in the DLC content that I don't have immediate access to.  I will obviously update this thread if I do encounter the crash again later. 


I think it's reasonable to mention preliminary conclusions:  This crash has been shown to be reliable and consistent when it appears, causing crashes upon *every* attempt to load into the area it appears with.  However, it is unreliable in where it initially manifests.  For one player it might manifest on Omega when Zaeed's DLC is installed, for another player it might cause a crash at operation Overlord.  We can also agree that this particular crash is tied to the DLC, as removing DLC can be a viable workaround if the player is willing to forgo using that DLC.  It also seems to be more common when multiple DLCs are installed, so there may be an interaction between the various DLCs (so content from one DLC might only crash when it encounters another?).  Finally, the reliability of the crash when it does manifest coupled with the fact that it doesn't always manifest in the same places for different players or clean installs (but very reliable when you simply reinstall the DLC or game without cleaning out old files, even to the point of crashing in the same exact place) suggests that it does indeed have something to do with the integrity of the installation and specific files within those installations (possibly a specific kind of file, but different files depending upon what happens during installation?).

I think it's a reasonable hypothesis that this has a lot to do with files left over from previous installs, since I didn't encounter the crash when I expected I would, though this hypothesis doesn't account for the crash appearing in the first place.  Also, the hypothesis that there is a conflict during installation, probably involving UAC, can't be rejected because I wasn't able to reproduce the crash after the clean install.  Had I been able to, I could have done another clean install with UAC disabled.

So, recommendations for people who do experience regular, consistent crashes with DLC:  first step is to completely remove ME2 from your computer (saves and settings in your my documents folder aren't a problem, so keep them).  Then go to the ME2 install location and delete any files or folders that are left over.  Reinstall from disk or cloud.  Install DLC either with UAC off (recommended) or by choosing to reinstall with recommended settings if the compatibility agent appears.

Modifié par AureateFlux, 14 janvier 2011 - 04:30 .

[FortKavanagh]

dam, that's a mouth full, are you sure this will fix the problem???

[IBPROFEN]

I'm running 64bit system, I don't have Vista or Win7 installed I use an XP pro x64 Editon 2003(call WinBorg). I have never had a game crash other than when game maker had to patch it. And, recently changed from duo core to quad core.

[Bogsnot1]

Been busy for a few days and havent had much of a chance to keep up to date.

@Ibprofen: Thanks for your input. I wasnt sure about XP64 due to the apparent lack of other users of it out there.

@AureateFlux: Out of curiosity, how much time did you give it between game installation, then DLC install. And then from DLC to DLC. Just wondering if it has anything to do with Windows delayed write, with info being stored in the swap file, and not quite written to disk when the next install and/or play game command tries to execute those files that havent been fully written yet. Unlikely, but it is something else to consider. x64 bit systems tend to have larger RAM memory, which means Windows will create a larger swap files file (default is RAM x 2.5). 8gb RAM system will theoretically have a 20gb swap file to sort through, which is enough for the entire ME2 installation to be written to. Installing, and giving the machine time to settle could be a workaround if this is the case.

You are indeed a legend for your trials and efforts. Bar is stocked, help yourself.

[AureateFlux]

Steam installed ME2 overnight. I installed the first 2 DLCs one after the other, then jumped right into the game to test them. This took 15 or 20 minutes. Then I deleted the 2 DLCs I had just installed and then installed each DLC in order of release (so the first 2 DLC were installed out of order, then I removed them and reinstalled all DLC in order of release). I installed these all one after the other. I've been playing a bit every day since then and have yet to encounter any crash at all.

As for the install when I *did* experience crashes, there was a gap of several months between finishing the first game and installing Shadow Broker. It wasn't until I started a new game that I encountered the first crash when I tried to recruit Zaeed at Omega.

My system has an average swap file size of approximately 8-10 GB.  ME2 install folder with all DLC installed is 16.2GB.  Not big enough to fit in the swap.  But the DLC alone could fit in the swap file by itself at 5.27GB.

Modifié par AureateFlux, 19 janvier 2011 - 04:52 .

[FortKavanagh]

I'm running 64bit system, I have Win7 installed, I have a I7 core processor, 6 Gigs of Ram, Asus mother-bored, ENGT240 Nvidia video card, and a sound-blaster card

[OneMore1968]

I have a Win 7 64-bit HP edition.
8GB Memory
HD 5770 Graphics
i7 870 8-Core processor

My expertise - guess around 8/9. I started on the BBC computer, then the Amstrad and was around when the first PC's came into being (at around £4000 a pop for a green screen). 30 years later still fiddling around with them. Windows wasn't even thought of then.

To be fair, the sheer number of configurations for a modern PC must be staggering. I don't think that you can really blame game manufacturers or Windows totally. There are so many factors to take into consideration. I hardly think that a large company like EA wouldn't have tried the game on a 64-bit machine to be fair. But there has to be a limit for testing and at the end of the day, problems are an accepted part of PC's. When they work, it's great. Finding out the cause when they don't is a definite stress booster!!!!!!!!! I wouldn't like to try and calculate the number of hours that I have wasted in trying to fix programs and games that don't work.

I play several EA games:
DAO; DAOA; NFS Shift; NFS Hot Pursuit; Crysis 2

I've successfully played about 3 runthroughs of DAO/DAOA.  I did have numerous problems with the DLC's early in 2010 when I first installed DAO.  EA seems to have sorted these as subsequent crashes haven't affected the DLC's or if they have.  Re-installation has triggered them to download again.  Before, I was getting unauthorised errors all the time.

I just finished a play through of Mass Effect 1 which was fine. I have come to play Mass Effect 2 and it starts the loader, but goes back to the desktop. Config is ok and showing the right settings. Game reinstalled and patched to v1.02, still no joy.

NFS Shift (I know it's nothing to do with this forum but it is an EA game and has caused me numerous headaches trying to get it to work properly).  Think this is to do with copyrighting the save games and backing them up.  I left my profile alone after spending about a week getting it to work and had no problems.

It should be possible for EA to provide a full logging system in all fairness. I do some programming and know that this isn't a big 'ask'. With the size and complexity of different programs, there are many reasons why something doesn't load and this would help enormously. (*See below, they do provide it).

It could be the SecurROM which can be a no-go for 64-bit, DirectX components, UAC as you mention, Windows Registry settings, or any number of other factors. I did a recent reinstall so I'm not going there for a while yet.

Unfortunately, its an accepted part of owning a PC - you ARE going to get problems, regardless of your skill set, and trying to sort them is enough to drive anyone insane, but there you go. When things are working it's so much fun. 

Modifié par Carlina, 19 janvier 2011 - 10:44 .

[OneMore1968]

Just an update on trying to load ME2. If you go into USER\\\\My Documents\\\\Bioware\\\\Mass Effect 2\\\\BIOGame\\\\Logs there is a Crash Dump File.

Now I have Vis Studio 2010 on my system, if I go into the CDF it does load via that. Whether you can view it if VS isn't installed, I'm not sure.

The exception is "The thread tried to read or write to a virtual address for which is does not have the appropriate access".

Then there are a whole host of modules listed. I am going to check out various settings with these and see if I have any success with that. Hopefully, someone from EA may check out this thread and have some suggestions to try.

It does suggest it could be a UAC problem.   I will endeavour to get the game working or contact EA Techs.

Modifié par Carlina, 20 janvier 2011 - 04:33 .

[CrackerJackAttack]

Win Vista 32bit and 64bit run fine while using 9.0c or 10 dx.I've never disabled UAC it only has a problem if you're doing multiple things at once and doesn't refresh. so , you never get the Advisory tab popup.If I have a problem with UAC I close out all aps and refresh screen.



I did notice after installing 1.02patch all nvidia gforce 7 series have poor body scaring.series 8up are fine while using the most up-to-date drivers.



While downloading DLC's make sure you do it hardwire.wireless can cause corrupt dl's from packet loss.

[Bogsnot1]

Jack Lamden wrote...

solowka wrote...
interesting...got a response back from EA "Unfortunately the game is not tested on Windows 7 or 64 bit environment."

What the representative stated is not completely accurate.
We tested on several flavors of windows XP, Vista and Win 7.

Much testing was on 32bit XP as that's what our development PCs used at the time, but we did have several test PCs that ran on various flavors of XP, Vista and Win7; one or two multi-OS pcs were set to use the 64 bit versions of the operating systems.

Remiss of me not to say so at the time, and hopefully late is better than never, but thankyou for your clarification Mr Lamden.

Also, I needed to bump this back to front page to give other users an idea of what we are experimenting with, so apologies for using you as an excuse. :innocent:

[FortKavanagh]

Is bioware and EA Games going to fix the glitches in ME2 (especially those related to DLC's), via a new game patch???



If anyone has any ideas on what glitches (especially those related to DLC's) to get fixed via a new ME2 patch (that's in high demand), I created a forum-topic called "what fixes they should put in ME2 (PC) Patch 1.03" Forum-topic, if anyone has any ideas on what should be fixed in ME2, here is a link: http://social.biowar...index/5591491/1

[FortKavanagh]

I have Windows 7, Version format: Ultimate Edition, Bit Version: 64 bit, Technical Competance Level (I think my Technical Competence Level is about 7), 6 Gbs of DDR3 ram, two 1-Tbs SATA hard drives an two 500-Gbs SATA hard drives, PCI Express Creative sound blaster X-Fi Titanium fatal1ty series sound card, and a ENGT240 Nvidia video card with 1-Gbs of video card Ram



I was able to get the Firewalker Pack, Cerberus Arc Projector, Normandy Crash Site, Cerberus Weapon and Armor, Zaeed - The Price of Revenge, Terminus Weapon and Armor, Umbra Visor (Dr. Pepper), Recon Hood (Dr. Pepper), Alternate Appearance Pack 1 (Garrus, Thane, Jack), Kasumi - Stolen Memory, Equalizer Pack, Overlord Pack, Blood Dragon Armor, and the Aegis Pack DLCs, it was only after I installed the Firepower Pack and the Shadow Broker on the same day that the weapons locker glitches ac-curd as well as the game crashes, but now after I rebuilt my computer an reinstalled every thing then I installed ME2 and the DLCs on the same day (except the Firepower Pack and the Shadow Broker DLCs) but the weapons locker glitches ac-curd as well as the game crashes still occur-es!

[Bogsnot1]

Are you running ASUS software by any chance? SmartDoctor, GamerOSD or the like? They have been known to cause issues with the weapons locker.

Whats your game version, Physical disk, EADM, Steam, D2D? What patch level do you have it at?

What revision are your audio and video drivers at?

All this is vital info required in order to help the devs (and us) try and troubleshoot the problems when they occur. If people dont fill out a complete problem report, we miss out on that info, and have to start guessing.

[FortKavanagh]

I have the Physical disk version of ME2 and I have the latest patch version, I also have ASUS software (SmartDoctor, GamerOSD and others ASUS software that came with my ASUS motherboard) but they never effected the game before?



I have the PCI Express creative sound blaster x-fi titanium fatality professional serries sound card with latest driver version and I have ENGT240 Nvidia pci express video card (Drivers version Version: 266.58 WHQL Release Date: 2011.01.18)



I also have 6 Gbs of DDR3 Ram, two 1-Tb hard drives as well as two 500-Gb hard drives (for backup storage an virtual memory) as well as a 1-Tb external hard drive for storage (all of them are western digital hard drives)!

[FortKavanagh]

why isn't ME2 designed to work with 32bit an 64 bit windows like some other games, I have older games that goes back to windows 95 and they work perfectly!

[Bogsnot1]

ASUS SmartDoctor and GamerOSD have been identified in other threads as the culprits responsible for the Weapons Locker Crash. Disable or delete them removes this problem. I couldnt say for sure, but it might even be possible they are also responsible for the LotSB skycar problem. If you are having teh skycar problem, remove the ASUS software and give it a try, and let us know if the crash still occurs, or if it gets resolved.

As you will see from the comments made by Jack Lamden, both a few posts up, and on first page of this thread, development was done on XP, and it was tested under both 32 and 64 bit versions of Win7. No company, no matter how big and well funded, has the resources to test out their software with every possible combination of hardware, drivers and third party software thats available on the market. If they tested it on Win7/64, using the most common GPU's and drivers that were available at the time, and it worked, then it is considered to have passed QA.

NVIDIA and AMD have been known to release newer drivers which are designed to offer minor tweaks for newer games, which then have a detrimental affect on older games such as ME2. Maintaining functionality of the drivers is the responsibility of the GPU manufacturer, not the game developer.

It has also been shown a few times that 3rd party software such as ASUS SD/OSD, and Kapersky AV cause conflicts with ME2, or other games running on the Unreal3 engine. Again, these are not issues for the games developers to deal with , but problems for the 3rd party software developers to address.

[ussnorway]

Windows Version : Win XP

Format : Ultimate Corporate

Bit Version : 64bit

Experience level: high

I had issues at the start because of the documents (default location bug) but after fixing that the game has worked well i.e. 8 complete play-throughs without a single hitch.

[FortKavanagh]

Bogsnot1 will you shut up, I already told you a hundred times, uninstalling ASUS SmartDoctor and GamerOSD an any other ASUS software to get ME2 to work doesn't work on my computer, how many times do I have to tell you!, when I played ME2 for the first time, it worked even with ASUS SmartDoctor and any other ASUS software installed an enabled, it only stopped working after I installed firepower pack and LOTSB, and now after I installed my new video card and installing ME2 with the DLCs won't work at all, now stop talking about uninstalling stuff, I hate it an your pissing me off!

[Bogsnot1]

I don't care if I'm pissing you off. I merely asked you to disable to software to test out the skycar problem, and you seem to take it as an insult.

So far, each time you make a complaint, you fail to follow the problem reporting procedure, and just whinge and moan about how a patch should be written to fix all the woes on your machine. Get over yourself. Your tech skills are obviously well below the 7 you have rated yourself at, more like around 3, 4 at the most.

The fact that the game is now not working since you have installed a new GPU only goes to prove that YOU have done something wrong during the installation, whether it is loading new drivers which arent compatible enough with ME2's needs, or just completely buggering up the Windows configuration to the point where it fails.

I would suggest a rebuild, running a barebones system in order to cut out any potential conflicts, but you wont do that, will you? You also appear to be unwilling to even try a driver revision that has been proven to be stable with ME2 (258.96) and instead insist on running the 266.58 drivers which have been shown to cause more problems with ME2 than they resolve. You also insist on running the ASUS software, which has been shown to cause the weapons locker crash, but you wont accept that as an answer either. I would ask what other forms of software you have loaded in your system tray to try and find whats causing the conflict, but I know you will just harp on and on about how Bioware should somehow be responsible for testing the game out with every single useless piece of 3rd party software ever writen, and then patch around it.

Remember, these are the unofficial tech support forums. If you dont like the advice thats given out here then feel free to got direct to EA and get support from them.

Track records speak for themselves. I help fix problems, you just complain about them like a Quarian with a tummy ache.

[FortKavanagh]

I bot a video card that's supposed to work with windows 7 and my ASUS motherboard, I use ASUS software because I have a ASUS motherboard and it won't work without it's drivers (and I already tried to play ME2 with ASUS software disabled and/or uninstalled (it still does the weapons locker crash and other stuff and I can't even get to test out the skycar problem because of all the glitches, NO MATTER WHAT!!!!!!), and were am I supposed to find a driver revision anyways (I've never even herd of such a thing) and why aren't these official tech support forums?



P.S. I happened to have a mental disability called autism, so I'm not very good at following very bland/vague instructions like yours(I need specific instructions and I hate bland/vague instructions), I'm not good with fixing software problems, so OF COURSE I TOOK IT AS AN INSULT, especially when say "you complain about them like a Quarian with a tummy ache", I happened to know how to build computers and I already tried the "problem reporting procedure" and it deosn't work, so why are you harassing me an me alone Bogsnot1, your such an ass hole and I hate ass holes, so I'm reporting on you to the administrators!

[FortKavanagh]

And another thing, I already tried to updating everything to up to date, the only games I encounter with this problem is Fallout 3, Fallout New Vegas, and ME2, I have ME1 it never had this many problems and it works perfectly on my windows 7 64bit (even if it was designed for vista it still works), and I did not say "on and on about how Bioware should somehow be responsible for testing the game out with every single useless piece of 3rd party software ever written, and then patch around it" I said EA Games should be responsible for testing the game out with every single piece of 3rd party software ever written, and then patch around it, they bot Bioware (and were doing budget cuts), they were rushing the development of ME2 (and were doing budget cuts, EA Games has a nasty habit of rushing the developments on video games and being cheep about it), so get off my back "Bogsnot1" you say the same thing over an over again, so cease an dismiss!

[Bogsnot1]

@FortKavanagh:

Favour returned. I just reported you for your abusive language. As for why these arent the official supoprt forums, the forum description states it plainly. I guess you didnt bother reading that, nor have you bothered reading the "Read First" thread, sticked at the top of the forums. I'll give you the link so you can erad the step by step instructions it gives for how to report problems.

http://social.biowar...6/index/4795299

Forum Description.

Mass Effect 2 PC Technical Support (Spoilers Warning)

This forum is for fans and owners of Mass Effect 2 on the PC to assist each other with technical questions. Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here.

Give that your PC also has problems with other games running on the unreal 3 engine (Fallout 3, Fallout NV) indicates that the problem lies inside your machine, and not with Mass Effect 2.

SmartDoctor and GamerOSD are not drivers, they are applications. You are able to install the drivers for your motherboard if you select a custom installation and just select the drivers yuo want to install, instead of selecting a standrd installation which will install everything on the CD.

You can get different NVIDIA drivers for your graphics card (GPU) from NVIDIA's website. I would give you a direct link to the drivers to download and install, but seeing as you havent bothered listing which card you have, I cannot.

I am not harrassing you and you alone, and I'm not riding your back. I was trying to help, but all offers of assistance you have rejected, claiming you know better. Go deal with EA, they provide the official support.

If you want to take this up any further with me, I suggest you take it to PM's and leave this thread free of your complaints.

[FortKavanagh]

NewMessageN00b, I can't do that, I'm in college and I need my computer to do my home work, I got a midterms in two clases in three weeks and I can't redo my windows 7 OS and everything else in that small amount of time!



Bogsnot1, I never found the forum description states or figured out the "Read First" thread and it says "You do not meet the requirements to post in this forum" and It's instructions keep taking me to dead ends, (but thanks for the link though), I did not say "I know better", I already told you I'm not good with software (only hardware you jerk) so tech skills is still at 7 and that's a very vague question and I already told you I HATE VAGUE QUESTIONS and BE MORE SPECIFIC when you ask!, I got other games that uses unreal 3 engine and they work perfectly, I know SmartDoctor and GamerOSD are not drivers (they are applications) I already told you I tried to play ME2 with SmartDoctor and GamerOSD disabled and uninstalled and it still doesn't work and I already told you five time you stupid dumm ****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!, I already tried a dozen upon dozens of time to deal with my games(EA related) technical problems to EA official support but there absolutely useless as always and always will be, and I already told you it's Operating System:



Windows 7 64bit

Intel CPU I7 Core 3.7GHz x4 (clock speed: 3069)

6 GB DDR3 RAM

Video Card: a ASUS/nVidia Geforce ENGT240 XTREME DESIGN 1GB DDR3 pci-express video card with the driver version GeForce/ION Driver Release 265



Version: 266.58 WHQL

Release Date: 2011.01.18

Operating System: Windows Vista 64-bit, Windows 7 64-bit

Language: English (U.S.)

File Size: 101 MB

link: http://www.nvidia.co...hql-driver.html



Audio/sound adapter: speakers (Creative SB X-Fi)

Driver version: 6.0.1.1348



Direct Version: 10.0 (mar2009) or later



I already told you this FIVE TIMES already, and were am I supposed to find a driver revision for that video card, and what is a driver revision?!?



I'll complain as much as I want, how ever I want, were I want, and when I want and there is nothing anyone and anything that can stop me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



NewMessageN00b: I"M ALWAYS ANGRY, it's a result of my upbringing!!!

[FortKavanagh]

now, STOP BUGGING MEEEEEE