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Troubleshooting Ultimate Edition: DLC not recognized as installed


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#1
Kloreep

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I'm having trouble with DLC, and the obvious problem for the moment is that my CD key did not get written in to the registry. I need someone comfortable with regedit to check something for me: Find the folder "ergc" somewhere in your registry below a Dragon Age or Electronic Arts folder. For Windows 7 it seems to be here:
HKEY_LOCAL_MACHINE\\\\\\\\SOFTWARE\\\\\\\\Wow6432Node\\\\\\\\Electronic Arts\\\\\\\\Electronic Arts\\\\\\\\Dragon Age\\\\\\\\ergc
But it may be elsewhere on Vista or XP.
One of these values should be your CD key. What I need to know is the name of that registry key. (Don't tell me the value, of course; I have my own CD key, and you don't want to put yours out on the net). If there are any other registry keys in that folder, or in the Dragon Age folder above it, I'd appreciate knowing both the name and value of those too.

Full explanation below if someone's actually interested in my technical woes.

------------------------------------------

I recently installed Windows 7 (64-bit) and I'm now trying to re-install Dragon Age. (Ultimate Edition from Impulse.) I'm using a "Standard" user account in Windows 7, which I was worried might cause some problems, but I have the admin password and have been granting it to any installation program (e.g. Impulse) that brought up a UAC prompt during the installation.

I'm able to get in to the game and log in to my EA Account, but the problem is that all my DLC does not even show up as being installed. I don't just mean it shows up as unauthorized, I mean it doesn't even show up as installed - i.e. it is under the "available downloads" tab, or whatever it's called. (Which I guess may mean it at least recognizes I own it? But I'd rather not have to re-download all of it, especially if this may lead to activation issues down the road.)

Impulse did bring up the activation window as the final part of the installation process, and I entered my DAO Ultimate CD key just as it asked. It closed with no message, but I assume that means everything went fine as far as it knew.

The first break I've found here is that my CD key is missing from the DA Config tool, as described here. Not having a disc version, I could not follow the instructions exactly to the letter. I was able to accomplish what I believe it was suggesting by navigating to \\\\\\\\Dragon Age Ultimate\\\\\\\\software\\\\\\\\ where I had installed the game, and running the Dragon Age Origins - Ultimate Edition_code.exe file found there.

This executable does not seem to do anything when run. No pop-up to enter my code appears as that linked post says, and when. The program does bring up a UAC prompt when it appears, which I grant, and I have tried setting it to run as administrator prior to running it. Nevertheless, no window ever appears when I run that .exe; and, unsurprisingly, the DAO utility still does not display a key in the Games tab.

At this point I've given up on the official activation executable and I'm now hoping to edit it in to my registry myself, but that linked post unfortunately has no instructions on how to do so. I did find this post which specifies this path for Win7 64-bit:

HKEY_LOCAL_MACHINE\\\\\\\\SOFTWARE\\\\\\\\Wow6432Node\\\\\\\\Electronic Arts\\\\\\\\Electronic Arts\\\\\\\\Dragon Age\\\\\\\\ergc

This confirms that something is amiss with the CD key activation, because while this folder structure exists, right down to the ergc folder, there is only the standard Default-named, blank-value key in the ergc folder and in the Dragon Age folder above it. However, since they are blank, I have no idea what key(s)/key names I need to use to add it in manually.


Edit: I should mention, before someone asks, that I have confirmed that the DAUpdater service is installed, and I observed it in Running status in between closing & running Dragon Age itself.

Modifié par Kloreep, 15 janvier 2011 - 03:25 .


#2
Kloreep

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Okay, got the CD key thing fixed. Will post details on that later in case someone else finds their way to this thread. Unfortunately, getting the CD key in place has not fixed DLC.



Will try a few more things and then ask for advice if those don't work out.

#3
Kloreep

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Here's an explanation of the CDkey, for anyone else who may have the same problem:

First of all, I discovered another misbehaving registry key thanks to this post: in \\Bioware\\Dragon Age\\, located somewhere under HKEY_LOCAL_MACHINE, Path was incorrect. (In a very strange way, too: It had chosen the wrong drive and chopped off the end of the name, producing "d:\\games\\Dragon Age Ult\\" when the correct path was "C:\\games\\Dragon Age Ultimate\\") Although regedit refused to let me edit the key as that post suggests, simply running the DAOConfig program as an administrator and telling it to "save settings" fixed this key for me.

Second of all, I am blind. That, or something I did in the interval succeeded in creating the CD key registry entry I just found in the following path:
HKEY_LOCAL_MACHINE\\SOFTWARE\\Wow6432Node\\Electronic Arts\\Electronic Arts\\Dragon Age Origins - Ultimate Edition\\ergc
Note the Ultimate Edition folder, as opposed to simply "Dragon Age."
Per this thread I copied the CD key from there to the blank key. Apparently, within both ergc folders it just uses the key name "default" , and the value is simply the CD key without dashes. (Tip: don't try to edit the registry as a standard user, go log in to your admin account.)

With the key added to the other ergc folder, the DAO utility now shows the CD key. Unfortunately, this has not fixed my DLC problem.

#4
Kloreep

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Fixed the DLC problem. I now have duplicate entries for all Ultimate Edition DLC - they appear under both the tab of things available for download, and the tab of installed & authorized DLC - but that seems to just be a cosmetic program. I tried telling it to download "Witchcraft for Origins" and, after going through with the download, it disappeared off my "Available for download" list without seeming to affect its installed & authorized status, so I suppose that's one way to do it if you get really tired of the dupes. (I'm guessing they may be the result of the game contacting the server while unaware it was all pre-installe, and therefore, they may never have shown up in the first place if I had applied this fix before the first time I ran the game.)

I can't resist explaining the process, but skip to the next heading if you just want steps to fix.

I'd noticed a file called DAOU_UpdateAddinsXML.exe in C:\\Games\\Dragon Age Ultimate\\software that looked promising. However, simply running it produced an error. At first I thought it must be a Win7/UAC incompatibility, as the error was about being unable to access Documents in my user folder. However, I was able to get it working after feeding it the correct parameters, so I assume the error message was inaccurate, and Impulse setup must simply have run it with no, or improper, command line parameters. (Or perhaps neglected to run it at all, for some reason.)

Searching around, there is some advice on using DAO's version of the program to fix Awakening activation (or, I assume, any one DLC's activation) by making the game aware it is actually installed. However, the dauu version of the executable appears to be customized to run down the list of everything included in Ultimate and add the proper xml. After playing the guessing game for a little while, I was able to figure out what it needed to run correctly.

Here is the fix.

You need to run the daou_updateaddinsXML.exe file with the correct parameters. You can bring up the Run dialog box by hitting Windows key + R. (Experienced users will probably have enabled the Run button on the start menu; and I assume you could do this at the command prompt as well.)

In the run box, you need to paste in the following:

PATH\\software\\daou_updateaddinsXML.exe /addins="Bioware\\Dragon Age\\Settings\\addins.xml" /offers="Bioware\\Dragon Age\\Settings\\Offers.xml" /programlocation="PATH\\"

Except first, note the two places I have put PATH in. You need to replace both PATHs with the path where you installed the game to. For instance, in my case it would be:
C:\\Games\\Dragon Age Ultimate
But for you it might be something like:
c:\\Program Files (x86)\\Electronic Arts\\Dragon Age

So for me, I used:
C:\\Games\\Dragon Age Ultimate\\software\\daou_updateaddinsXML.exe /addins="Bioware\\Dragon Age\\Settings\\addins.xml" /offers="Bioware\\Dragon Age\\Settings\\Offers.xml" /programlocation="C:\\Games\\Dragon Age Ultimate\\"

Modifié par Kloreep, 15 janvier 2011 - 04:28 .


#5
oMetaloHead

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For me, only the 2nd code worked It keeps saying the first code is incorect, I have tried to put it in 3 times already and it says Code not recognized, please check that you have entered it correctly.

#6
oMetaloHead

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Like I said, the 2nd code worked, but I restarted the game and it still says all the DLC besides the blood dragon armer, and awakening are un atherized,

sorry if bad spelling.

#7
Highlor3

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@Kloreep , I did what you said, but didn't work.

C:\\Program Files (x86)\\Electronic Arts\\Dragon Age™ Origins - Ultimate Edition\\__Installer\\DAOU_UpdateAddinsXML.exe /addins="BioWare\\Dragon Age\\Settings\\addins.xml" /offers="BioWare\\Dragon Age\\Settings\\offers.xml" /programlocation="C:\\Program Files (x86)\\Electronic Arts\\Dragon Age™ Origins - Ultimate Edition\\"

Details from "DAOU_UpdateAddinsXML.exe":

Command-line Paramters [/addins="BioWare\\Dragon Age\\Settings\\addins.xml" /offers="BioWare\\Dragon Age\\Settings\\offers.xml" /programlocation="C:\\Program Files (x86)\\Elect]
AddIns File = [BioWare\\Dragon Age\\Settings\\addins.xml]
Offers File = [BioWare\\Dragon Age\\Settings\\addins.xml]
AddIns Folder = [BioWare\\Dragon Age\\Settings]
Program Location = ["C:\\Program Files (x86)\\Elect]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with addins\\dao_prc_ep_1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\addins\\dao_prc_ep_1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_cp_1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_cp_1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\dao_prc_ocp_1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\dao_prc_ocp_1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_cp_2\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_cp_2\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\dao_prc_ocp_2\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\dao_prc_ocp_2\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_cp_3\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_cp_3\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_cp_7\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_cp_7\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\dao_prc_ocp_13\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\dao_prc_ocp_13\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_drk\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_drk\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_drk_dao\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_drk_dao\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_drk_ep1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_drk_ep1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\dao_prc_drk_o\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\dao_prc_drk_o\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_gib\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_gib\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_gib_dao\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_gib_dao\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_gib_ep1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_gib_ep1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\dao_prc_gib_o\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\dao_prc_gib_o\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_lel\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_lel\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_lel_dao\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_lel_dao\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_lel_ep1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_lel_ep1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\dao_prc_lel_o\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\dao_prc_lel_o\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_nrx_1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_nrx_1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\dao_prc_onrx_1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\dao_prc_onrx_1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_promo_me\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_promo_me\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\DAO_PRC_OPROMO_ME\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\DAO_PRC_OPROMO_ME\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_str\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_str\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_str_dao\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_str_dao\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\addins.xml with Addins\\dao_prc_str_ep1\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Addins\\dao_prc_str_ep1\\manifest.xml]
Updating C:\\Users\\hihglore\\Documents\\BioWare\\Dragon Age\\Settings\\offers.xml with Offers\\dao_prc_str_o\\manifest.xml
Results [-1] [Failed to load XML: "C:\\Program Files (x86)\\Elect\\Offers\\dao_prc_str_o\\manifest.xml]
Completed

#8
Kloreep

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Sorry I missed your reply... if you're still around, I notice in the log that it doesn't seem to be getting the path right - it's truncated right in the middle. Not sure how to fix that though. :/