145 réponses à ce sujet

[Tamahome560]

Bad times.



Switch to Amazon

[MortalEngines]

Tamahome560 wrote...

Bad times.

Switch to Amazon

Amazon's delivery can sometimes be terrible and not come on release date. I ordered my friends birthday present, paid extra to have it arrive in 2 days time, however instead, another item I ordered arrived first (one week later) and the present arrived 3 weeks late!

lovebugs wrote...
Mine was for the Xbox. I'll keep hassling them, I'm sure they've made a mistake and just won't admit it.

I guess that must be the most popular platform for the game, but Play.com have good customer service, I'm sure you can work it out. And I wouldn't be surprised if the email was sent by accident.

Modifié par MortalEngines, 15 janvier 2011 - 04:15 .

[Cuthlan]

MortalEngines wrote...

Tamahome560 wrote...

Bad times.

Switch to Amazon

Amazon's delivery can sometimes be terrible and not come on release date. I ordered my friends birthday present, paid extra to have it arrive in 2 days time, however instead, another item I ordered arrived first (one week later) and the present arrived 3 weeks late!

lovebugs wrote...
Mine was for the Xbox. I'll keep hassling them, I'm sure they've made a mistake and just won't admit it.

I guess that must be the most popular platform for the game, but Play.com have good customer service, I'm sure you can work it out. And I wouldn't be surprised if the email was sent by accident.

I've never had a game that Amazon offered "Release Day Delivery" for not show up on release day. If I paid for that type of delivery, anyway...

[Nighteye2]

Johnny Shepard wrote...

McAdams wrote...
Surely the retailer will refund you if they have your money?

I don't think that's the point. SE can't be sold anymore so since they cancled his SE, he won't get one at all.

And it's for reasons like this that companies should just stop with pre-order bonuses. They cause a lot f aggravation and irritation amongst fans - not only in the difficulty of finding participating retailers, but also incidents like this where pre-orders get cancelled and players miss out, through no fault of theirs.

Better to stick with just new buy bonuses, and forget about pre-order bonuses. Much better for the fans.

[syllogi]

This kind of problem is why I prefer digital distribution, personally. And with a dull cover and no physical items in the Signature Edition, there was no incentive to me to buy a box.



To the OP, sorry about your problem, but the most you'll get is a credit from play.com, if you get anything at all.

[Cuthlan]

TeenZombie wrote...

This kind of problem is why I prefer digital distribution, personally. And with a dull cover and no physical items in the Signature Edition, there was no incentive to me to buy a box.

To the OP, sorry about your problem, but the most you'll get is a credit from play.com, if you get anything at all.

There's no way to get the Signature Edition through digital download for consoles, unfortunately.

Hopefully some day PSN and Xbox Live will offer preorders for this sort of thing, for people who want to download the game for their consoles and get preorder bonuses.

[Lintanis]

That sucks big mate sorry to hear that  , have also preordered from Play.com.  No email so far, pre-ordered on the 28th of Dec the PS3 version .

[BigJas]

I ordered the PC version from play.com on 2011-01-08 and haven't received a cancellation email.... yet. I've been a bit dubious about ordering from play.com having a bad experience with them in the past, but i won't be using them again after hearing this.

[Captain Crash]

Man thats really horrible! Poor product and stock management of their part!! I just checked my email and Play account now to double check.



Seems Im ok. I've had mine pre-ordered since 15/10/2010 so if that happened to me there would have been hell to pay!

[Trintrin86]

Booooooo



You pre-ordered from Play.com in good faith. I don't know if contacting Chris or any of the folks at Bioware will help but it certainly can't hurt. They may not be able to do anything with the retailer, but maybe send them proof of the cancellation and you switch your order to the EA Store they could do something? Just speculating here.

[Arthur Cousland]

I got my se pre-order through gamestop (xbox 360 version). No unpleasant emails so far...

[lovebugs]

Trintrin86 wrote...

Booooooo

You pre-ordered from Play.com in good faith. I don't know if contacting Chris or any of the folks at Bioware will help but it certainly can't hurt. They may not be able to do anything with the retailer, but maybe send them proof of the cancellation and you switch your order to the EA Store they could do something? Just speculating here.

It would be a real wonder if this could be arranged. I have emailed the highly regarded Chris but won't hold much hope of him solving the problem as it's not really his area.

Based on this thread and other enquires i've found no one else that this has happened to. I did ask them if this had happened to others over the phone but they said they could not give out this information. I will keep on as i find their story a bit suspect. Unless they have genuinely under ordered by one copy.

[EnforcerGREG]

To the OP so you can no longer see the order ie they cancelled it so it was removed?

[lovebugs]

Yeah. So i'm worried that even if they find it was a mistake they won't be able to reorder one for me as the deadline has passed.

[Stinkface27]

that blows

[Thicos]

why play-asia is still selling?

[Inzhuna]

Oh, that's awful Bioware devs are really nice guys, I think you definitely should try to contact Chris. It won't hurt to try, right? Play.com are bastards! Won't buy from them anymore, seriously, this sucks big time.

[coolide]

Do you not have Best Buy where you live?

[Annoyed Dragon]

I don't know how this situation emerged for you, but I have used play.com for over 5 years for ordering games and DVDs, so far I have had no problems.

The only thing I can think of is that they had a lot of pre-orders for the X-Box version of DA2 SE and have not got around to updating what was ordered by customers in comparison to what they were getting in stock at March.

They really should sent you a e-mail eariler so that you could of ordered some other store.

Also my PC DA2 SE pre-order that I ordered months ago has not been changed at least so far...

[Zaros]

Yikes... Well, if you still pre-order the game (from some other site preferably) before the release date then you'll at least get a few other things, not to mention the fact that if you're still subscribed to the newsletter then you should also still have the items from there regardless of whether or not you pre-ordered. So theres still a small silver-lining.

[Shadelon]

 Very sorry to hear about your situation...

Me I have the opposite problem. I preordered in store at Gamestop, and when I go check on their Power Up Rewards site, it shows under my preorders that I have 3 copies preordered lmao. Very odd glitch.

[Possessedkitten]

Woah I really jumped the gun when I decided to order from amazon instead.

[EclipticOlive54]

Shadelon wrote...

 Very sorry to hear about your situation...

Me I have the opposite problem. I preordered in store at Gamestop, and when I go check on their Power Up Rewards site, it shows under my preorders that I have 3 copies preordered lmao. Very odd glitch.

Same with me LoL:o

[ToAoM]

I just received the same message. Ordered way back in december. That is my last pre-order at play.com.

[HTTP 404]

that really sucks. im sorry guys. mental note: never pre-order from play.com...