145 réponses à ce sujet

[ToAoM]

For those who still want a chance to get the SE: bol.com still accepts pre-orders for this edition!

[FurousJoe]

lovebugs wrote...

Hi. Please could anyone who has any info reply. Be it members of Bioware or just forum members.

I ordered my Signature Edition on January 3rd from play.com and received a confirmation email. However this morning i received an email saying that my order had been cancelled due to them running out of stock.

Firstly how is it possible to run out of stock with a pre-order? It isn't even out till March. I phoned them up and they say it has been removed from the site and is no longer availabe which is just as it should be but I don't think they understand the whole deal with the Signature Edition only being available for a certain period.

Please can some one who has had the same expereince or some one from Bioware or EA give me advice or a little help here as i am pretty annoyed.

If you really want it, you can go for ebay, there's still quite a few signature editions up for grabs there.

[LoneFullmetal]

MortalEngines wrote...
and Amazon has sloppy delivery.

Yeah they always send games to me earlier then thier estimate, sloppy indeed

[kingjezza]

This is the type of thing that happens when you have ridiculous cut off dates to get certain versions etc Bioware really jumped the shark with this pre-order before so and so to get this version nonsense. Next time maybe they'll think about rewarding every customer of theirs that buy their products and keep them in business rather than a certain few who keep up to date with news of games online.



I'm not sure the retailers really have much clue about what is going on with this sort of thing, they seem to get as confused as fans at times about who is getting what and what game they are offering with games and things, oh for the days of games just being released and all being the same (complete), the fun of just picking up a game on a whim is gone these days.



I would kick up a fuss over this to whoever you need to, it's not on Play have sold you something that they can't now supply you with, especially as this product is now unavailable.

[Fault Girl]

I really don't like using Play.com, so slow on delivery. I stick with shopto.net. not had one problem and they didn't charge extra for SE. or otherwise Game.co.uk/Amazon.co.uk.



They should have let you known asap. Just bad luck unless like previously said pay extra for one off ebay..

[Fault Girl]

double post

Modifié par ZombieGeisha, 23 janvier 2011 - 01:21 .

[elirian_19]

I hope you let them know that this is completely unacceptable. If they knew they couldn't honor the sale, the least they could have done was inform you before the SE cut off date so that you could order it from somewhere more reliable.



Don't just let it slide.

[ToAoM]

elirian_19 wrote...

I hope you let them know that this is completely unacceptable. If they knew they couldn't honor the sale, the least they could have done was inform you before the SE cut off date so that you could order it from somewhere more reliable.

Don't just let it slide.

I explained them that fixing the issue would let them keep a long buying customer. They woudn't do anything, so I told them I wouldn't be shopping with them again. The girl on the phone could not be bothered.

[Sticky Controller]

Phoenix_Loftian wrote...

Life lesson of the day: Never use Play.com, ever.

This. Seriously.
I am very sorry. This event has obviously caused some frustration, especially since the Signature Edition was limited. Make sure you get a refund.
I never go to Play.com because they have done that with other games.

[elirian_19]

ToAoM wrote...

elirian_19 wrote...

I hope you let them know that this is completely unacceptable. If they knew they couldn't honor the sale, the least they could have done was inform you before the SE cut off date so that you could order it from somewhere more reliable.

Don't just let it slide.

I explained them that fixing the issue would let them keep a long buying customer. They woudn't do anything, so I told them I wouldn't be shopping with them again. The girl on the phone could not be bothered.

That is complete bull****.

Play.com has treated you like trash, and the only reason they've done that is because they've been allowed to get away with it. Don't just sit back and take it. Inform people about your situation, that their services are unreliable and that their employees are incredibly rude when faced with a situation that's no one's fault but their own.

Gamers are some of the most passionate buyers out there. I promise you some of them will think twice before buying from play.com after listening to what you have to say, and in the end it might force them to reevaluate the way they do business. If not, then at least you did something.  

Modifié par elirian_19, 23 janvier 2011 - 04:28 .

[BigJas]

ToAoM wrote...

elirian_19 wrote...

I hope you let them know that this is completely unacceptable. If they knew they couldn't honor the sale, the least they could have done was inform you before the SE cut off date so that you could order it from somewhere more reliable.

Don't just let it slide.

I explained them that fixing the issue would let them keep a long buying customer. They woudn't do anything, so I told them I wouldn't be shopping with them again. The girl on the phone could not be bothered.

That's no surprise to me. A while ago I had a problem with an order from play.com and there was a distinct lack of interest in resolving it.

[ToAoM]

as I said in my own thread, I re-pre-ordered the SE @ bol.com. I've also contacted play.com one final time with the details from Chris. He said play.com should receive more than enough SE's. If all goes wrong I'll end up with two SE's, and I'll just put the other copy up for sale. If all goes bad I'll get the regular edition at a local store and I'll download the se stuff when it becomes available.

[KingDan97]

EclipticOlive54 wrote...

Shadelon wrote...

 Very sorry to hear about your situation...

Me I have the opposite problem. I preordered in store at Gamestop, and when I go check on their Power Up Rewards site, it shows under my preorders that I have 3 copies preordered lmao. Very odd glitch.

Same with me LoL:o

yeah, that happens when you preorder it and pay it off in increments. I currently have 3 Dead Space 2 CE's and 2 NFS:Hot Pursuits on my thing.

[BTCentral]

ToAoM wrote...

I explained them that fixing the issue would let them keep a long buying customer. They woudn't do anything, so I told them I wouldn't be shopping with them again. The girl on the phone could not be bothered.

Wow, just wow. That's the last time I buy anything from them if that's the way they treat their customers.

Really sorry to hear about both of your problems.

Something I found rather ironic too is that play are advertised as offering the pre-order bonuses for DA2 (regular edition) on the European DA2 website and yet if you actually look, they don't mention the pre-order bonuses on their site at all.

Modifié par BTCentral, 23 janvier 2011 - 06:50 .

[Godzilla2k9]

Ordered the SE from play.com on the January 9th and recieved the confirmation email the same day and it is still showing up as pre-ordered in my account.
Dont understand why they said to you that they had sold out when I ordered the game 6 days after yourself and I havent got any type of cancellation email stating its out of stock.

[Thiev]

Godzilla2k9 wrote...

Ordered the SE from play.com on the January 9th and recieved the confirmation email the same day and it is still showing up as pre-ordered in my account.
Dont understand why they said to you that they had sold out when I ordered the game 6 days after yourself and I havent got any type of cancellation email stating its out of stock.

What platform though. There were some reported problems with Xbox orders.

[Godzilla2k9]

Yeah my Pre-order is for the xbox version

Modifié par Godzilla2k9, 23 janvier 2011 - 07:46 .

[HTTP 404]

wow thats lame. there's something fishy here. If they say they ran out but they have more than enough and Godzilla ordered on the last day. what could it be? it could be mistake on their part and its easy to just chalk it up to being "we don't have enough"

[Godzilla2k9]

HTTP 404 wrote...

wow thats lame. there's something fishy here. If they say they ran out but they have more than enough and Godzilla ordered on the last day. what could it be? it could be mistake on their part and its easy to just chalk it up to being "we don't have enough"

Yeah I agree with you there it doesnt make any sence what so ever, personally after hearing that they done that to someone I'm not gonna order of play.com again, they cant treat people like that.Disgraceful

Modifié par Godzilla2k9, 23 janvier 2011 - 09:40 .

[ToAoM]

Godzilla2k9 wrote...

HTTP 404 wrote...

wow thats lame. there's something fishy here. If they say they ran out but they have more than enough and Godzilla ordered on the last day. what could it be? it could be mistake on their part and its easy to just chalk it up to being "we don't have enough"

Yeah I agree with you there it doesnt make any sence what so ever, personally after hearing that they done that to someone I'm not gonna order of play.com again, they cant treat people like that.Disgraceful

As far as I can tell that is what happened. i received a message from play that I needed to verify my Mastercard securecode. Which is standard procedure, but I had already verified my code in december. It looks like they tried to renew the payment and something in their system went wrong.

First they said it was my fault. And that I should have had my bank contact them
Then they said it was their fault, but that they coudn't renew the order as the item is no longer for sale
When i confronted them that it was a pre-order item that isn't due for another month they said that they would check again.
They said my payment was in order, that my verification was ok, but that they had run out of stock.

As far as I can tell it's nonsense, but I'm not ordering with play.com again.

[ToAoM]

it's probably easier to blow off a customer, than to actually fix the situation. Last time I made an error with Amazon (ordered a book from the US twice instead of once) they let me keep the second book as the postage back to the states would be higher than the value of the book. They asked me to give it away to a friend or a school with their compliments.



It's just a shame you can only order software from amazon.de here in holland, otherwise I would have bought the signature edition from them. Chances of getting a german language version are too great. I want the original version.

[Thiev]

ToAoM wrote...
It's just a shame you can only order software from amazon.de here in holland, otherwise I would have bought the signature edition from them. Chances of getting a german language version are too great. I want the original version.

Why not amazon.co.uk then? They even have free delivery to Netherlands.

[ToAoM]

@Thiev, thanx for pointing this out. It must have recently changed as software and hardware could up till recently not be shipped to The Netherlands and shipping wasn't free, while amazon.de was.



When I tried in december, they wouldn't yet. All my future orders will be through them I guess ;D

[Thiev]

@ToAoM
I don't know about hardware, but you may check here and here. My brother ordered SE (PC) to The Netherlands from them, so I know it works.

Anyway, the whole thing with play.com is terribly messed up. Unfortunately from the realistic point of view, single customer can do nothing but learn from mistakes and take his future purchases elsewhere. 

Modifié par Thiev, 23 janvier 2011 - 10:35 .