20 réponses à ce sujet

[FireBirdX]

This has been happeneing since Friday afternoon. 

When I login to my social.bioware.com account, click on Games in the top menu bar -> Mass Effect 2 -> Offical DLC.  Then I choose the Shadow Broker DLC, and click "Buy" for PC, I get two error.

1)  The Bioware encrypted site certificate has expired.

and then I get

2) "General Error:  An error has occurred while trying to process your request. Please, try again later."

I tried both IE and Firefox, cleared cache.  Rinse, repeat, ad nauseum. 

EA live chat support was friggin worthless

Can someone else try this to see it work?  Hard to think  Bioware/EA would let something like this go on for over 2 days.

[ChrisPrice]

Me too, IE recommends closing the website as the security certificate has expired.

[FireBirdX]

Here is the kind of "support" I get from the EA live chat...

This is unedited from about 30 seconds ago....



Bill: Hi, my name is Bill. How may I help you?
2276199118: Hello Bill
2276199118: I;ve been trying to purchase the Shadow Broker DLC for Mass Effect for PC since friday
2276199118: Everytime I try, I get an error message
2276199118: I've been told since Friday it was a known issue from you guys
2276199118: can I get any update?
Bill: Please tell me which game you are playing .
2276199118: Mass Effect 2
2276199118: General ErrorAn error has occurred while trying to process your request. Please, try again later.
2276199118: I also get a "This Connection is Untrusted
You have asked Firefox to connect
securely to masseffect2.points.bioware.com, but we can't confirm that your connection is secure."
Bill: Please select yes .
2276199118: I did
2276199118: then I get the General Error
2276199118: Seems like Bioware's security certificate expired on the website...tisk tisk
Bill: Please try other browser .
2276199118: I have
2276199118: Both IE and Firefix
2276199118: Firefox
2276199118: I need level 2 support or a better answer
2276199118: This is my 3rd live chat support session, and each time it's the same questions, same answers
Bill: Please tell me what error you are experiencing .
2276199118: 1) The first error is the site certificate problem
2276199118: 2) The second error is the "General Error: An error has occurred while trying to process your request. Please, try again later."
Bill: please click on get certificate button .
2276199118: I was told by another live support person on Friday : "Philbert: thanks for your time and patience
Philbert: I have checked and found that this is the temp issue
Philbert: and we are still working to resolve it
Philbert: I request you to try after 24 hrs
"
Bill: And still you are facing this issue .
2276199118: Bill, I tried to get the certificate, but I still get the same "General Error:" on the next page
2276199118: Yes, I still am facing this same issue
2276199118: Since Friday
Bill: Okay ,
Bill: Please uninstall your game .
Bill: Manually Uninstalling Battlefield 2
http://support.ea.co.../detail/a_id/67
2276199118: Umm
2276199118: I'm not playing Battlefield 2
 Bill: Oh sorry .
 Bill: Please uninstall massefec 2 
 2276199118: No
 2276199118: This has NOTHING to do with the game install
 2276199118: This is the Bioware/EA corporate website for purchasing points
 2276199118: I canot purchase points to download DLC
 2276199118: I am not even in my game..... 
 Bill: Please tell me are you suing your Credit cards with to purchase points
 Bill: If you are having trouble using your credit card then please check the following:




ARGH!  LOL! 

Modifié par FireBirdX, 16 janvier 2011 - 07:03 .

[FireBirdX]

Umm, if you close the website like EA suggests, how the heck can you purchase points?!?

[Bogsnot1]

ME and ME2 have been very popular of late, so site traffic could be well up and affecting your connection to it. A some people have had some success by setting their alarm for 3 or 4am on a weeknite (when there should be less traffic), and trying then.

Others have reported that some browser plugins can imoact it. Download a vanilla browser (Opera), and try that.

[FireBirdX]

Tried Opera. Same "General Error" message. It's hard (if not impossible) to believe that even with this increased traffic that a large company like EA would have server and bandwidth capacity issues.

[Gregalor]

Can't buy Mass Effect 2 DLC because of an expired security certificate. Ridiculous. I also own Dragon Age Ultimate Edition. I assume that if I wanted to start that up right now and try claiming the DLC *that I've already paid for*, I wouldn't be able to?

This is why it scares the crap out of me when these Ultimate Editions and Game of the Year Editions include the DLC but still make you jump through 3rd party hoops instead of just installing it all as part of the game you bought.

Modifié par Gregalor, 17 janvier 2011 - 09:05 .

[Gregalor]

double post

Modifié par Gregalor, 17 janvier 2011 - 08:55 .

[Shotgun_ca]

I had the same thing happen to me yesterday, and I was using my PayPal account. The error message came up, but according to PayPal, the payment went through and I had a receipt. My BioWare points weren't showing up or anything. I had to contact EA support, and from there, chatted with one of their customer service reps, and within seconds, they'd given me my points and I was on my way. Might be worth checking your credit card or PayPal account to see if the purchase went through and/or contacting EA.

[ChrisPrice]

Sorry but I don't trust any website with my card details if it doesn't have a valid security certificate.



99 times out of a hundred it's probably just a mistake but it's the one percent that gets you.

[Gregalor]

My wife runs the website of a company for living and she tells me that letting a security certificate expire over and over again is extremely amateur and embarrassing.

[Tancredii]

It's a reaction to Ricky Gervais - perhaps that is where he went for that missing hour - download DLC for ME2 and hit problems.............

[Gorath Alpha]

This thread is not about a game problem, and this is the PC Tech forum for Mass Effect 2 (now, at least, until a moderator moves this), so it's technically off topic. There are two forums for the gamers themselves to discuss either problems with the site itself, or with the Points System itself, and those, one or the other, are probably a more appropriate place to go if the official support proves to be unhelpful.

social.bioware.com/forum/1/category/59/index

Do not be misled by the naming applied to this forum. It is not official, it is just what the header says it is, a place for gamers to discuss PC Tech stuff while we wait on the hoped-for permanent fixes to problems. 

We can't do anything alt all here about the site's deficiencies, or the Points System's fallibilities. 

Modifié par Gorath Alpha, 21 janvier 2011 - 05:08 .

[akku95]

I read the chat...

I LMAO to moon, thats just unbelivble.

[Bogsnot1]

Unfortunately, Bioware's once stellar service has taken a pummelnig since they were taken over by Endomorphic ****holes Electronic Arts. They can't do anything without getting the nod from their bloated corporate overlords.
With the "paint by numbers" script thats handed out to their alleged support personel, Bioware get a bad name for something that is beyond their control.

Modifié par Bogsnot1, 21 janvier 2011 - 03:43 .

[Dlokir]

ChrisPrice wrote...

Sorry but I don't trust any website with my card details if it doesn't have a valid security certificate.<br />
<br />
99 times out of a hundred it's probably just a mistake but it's the one percent that gets you.

100% agree. This certificate expiration is now 3 days old and still nothing fixed.

Something is going very wrong in Bioware.

[Gorath Alpha]

Whereas the choice of this thread from this, THE WRONG FORUM. is a wrong choice, a bad choice, and is still off topic in here.

[Bogsnot1]

Mass Effect 2 PC Technical Support (Spoilers Warning)
This forum is for fans and owners of Mass Effect 2 on the PC to assist each other with technical questions. Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here.

Notice how is says this forum is for ME2, not for the website?

BioWare General
BioWare Social Site help, Websites help and Store help forums and the Off Topic General Discussion forum.
Points.bioware.com Site Help

Notice how this section lists details on the site you are having problems with?

[Abram730]

Certificate Name:
points.bioware.com
Electronic Arts, Inc.
EA Online/Pogo.com
Redwood City
California
US

Issuer:
Equifax
Equifax Secure Certificate Authority
US

Issued
5/28/2009 4:31:00 PM GMT

expired:
5/30/2011 9:39:00 AM GMT

Day 6 since it lapsed.
This is very sloppy.

[Bogsnot1]

Theres nothing that we can do to help, as we are just fans of the game, and have no control over the website, or site certification. Try posting in the relevant forums, or contacting EA support.