1014 réponses à ce sujet

[BTCentral]

Ranadiel Marius wrote...

This has been in fine print since the offer was first posted.

You're missing the: *If you pre-ordered the BioWare Signature Edition prior to January 12, 2011 you will also receive this bonus content.

As far as I was concerned, the smallprint was referring to non-SE pre-orders.

That and there was no mention of that in the actual announcement topic.
Just a link to "read more about the Black Emporium, Fadeshear and the Lion of Orlais".

Modifié par BTCentral, 02 février 2011 - 03:14 .

[Ramante]

Ranadiel Marius wrote...

The Uncanny wrote...

Dubya75 wrote...
Its EA or Bioware that made the codes inclusion optional for some inexplicable reason. They seem to like going out their way to favour some (like Gamestop) above others.

Yes. If you're going to advertise these items as being included with pre-orders, you might want to consider actually putting them in the box. Failing that, tacking on the words 'dependant upon retailer participation' would at least give us fair warning...

.....You mean something like this(emphasis added)? 

-snip-

Do we have any proof that shows that Amazon.co.uk used to be any of the participating retailers?

Modifié par Ramante, 02 février 2011 - 03:10 .

[The Uncanny]

Ranadiel Marius wrote...

.....You mean something like this(emphasis added)? 

*snip*

This has been in fine print since the offer was first posted.

Actually I might just have hoped for something beneath where it says 'Pre-Order before March 8, 2011 and you will receive:' and not buried in the fine print...

Modifié par The Uncanny, 02 février 2011 - 03:19 .

[BTCentral]

Ramante wrote...

Do we have any proof that shows that Amazon.co.uk used to be any of the participating retailers?

It was origionally listed for SE pre-orders. Unfortunately I don't have any proof of that however and it has been changed since.

[Dutch105]

Absarka wrote...

Thanks, pumpkinman, but it looks like Dutch105 has gotten a response from someone higher up the food chain at Amazon, and is basically what I expect to hear from Amazon when they contact me again.

Though I am curious about this part of response Dutch105 received: "As this promotion was listed on the publisher's website and not on Amazon.co.uk, the publisher will be able to advise whether the pre-order bonuses will be included with your current order on our site."

From that it seems to me that Amazon either a) weren't aware of the offer for Fadeshear and The Lion of Orlais or they've forgotten that they opted out of the promotion.

Or am I reading too much into it?

I'm also sorry to hear that there are other retailers out there that are no longer/were never participating in this. Is anyone going to be getting these two items at this rate?

It might have been because I told them that it was listed on the Bioware site that all previous pre-orders would include it... so perhaps they've taken that to mean that it was a publisher promise which therefore the publisher has to deal with?

I can understand the reasoning, but it might just be buck passing.  Perhaps the investigation that was said in your response might turn up a different response? 

[pumpkinman13]

Gawd this is such a mess.



It is starting to sound like Amazon.co.uk never even heard about Fadeshear and Lion of Orlais promo content. Which would make it Bioware's fault for not informing them. As far as we were concerned, those of us who ordered before the deadline should have been getting this DLC.

[The Uncanny]

pumpkinman13 wrote...

Gawd this is such a mess.

It is starting to sound like Amazon.co.uk never even heard about Fadeshear and Lion of Orlais promo content. Which would make it Bioware's fault for not informing them. As far as we were concerned, those of us who ordered before the deadline should have been getting this DLC.

Agreed.

Perhaps they should consider offering these bonuses prior to special edition pre-order cut off dates in the future?

[Dubya75]

pumpkinman13 wrote...

Gawd this is such a mess.

It is starting to sound like Amazon.co.uk never even heard about Fadeshear and Lion of Orlais promo content. Which would make it Bioware's fault for not informing them. As far as we were concerned, those of us who ordered before the deadline should have been getting this DLC.

That sounds about right.

[Absarka]

Ok, and they are right - it is Bioware that's been saying everyone who pre-orders gets the goods. Sorry, it was just the way I read that part of the quote.

[Dubya75]

So how will they (Bioware) fix this? Oh, pffft. silly me...of course. They won't.

Depending on your choice of retailer, you are getting penalised. Why? Just because.

[Ranadiel Marius]

BTCentral wrote...

Ranadiel Marius wrote...

This has been in fine print since the offer was first posted.

You're missing the: *If you pre-ordered the BioWare Signature Edition prior to January 12, 2011 you will also receive this bonus content.

As far as I was concerned, the smallprint was referring to non-SE pre-orders.

That and there was no mention of that in the actual announcement topic.
Just a link to "read more about the Black Emporium, Fadeshear and the Lion of Orlais".

The small print modifies the entire offer. There is nothing there to indicate that any of the small print is limited to only a portion of the offer, and it is just wishful thinking to think otherwise. Your argument effectively boils down to a single sentence in the offer not mentioning any limitations therefore the limitations do not apply to it....but by that logic the limitations do not apply to any of the sentences. Look at the text for the offer for non-SEs getting the bonus, "Pre-order before March 8, 2011 and you will receive:" Now look at the text for the SEs getting the bonus, "If you pre-ordered the BioWare Signature Edition prior to January 12, 2011 you
will also receive this bonus content." Lets cut these sentences down to the primary action in the sentence:
"you will receive"
"you will also receive"

The action in the two sentences is identical except for the word also. The offer was the same between both editions and it was modified by the same language from the small print.

As for the announcement thread, yes it could have been worded better, but you'll note it directs you to the page on the site which does have a complete list of the restrictions. You'll note that Chris's post doesn't make any mention of the unique redemption method for PS3 versions of the pre-order bonus. Are we going to rage on him for not including that as well?

I should also point out that Bioware's staff has been fairly consistent on the forums regarding these pre-order bonuses. I remember when Gamestop first announced the sword and shield bonus items, someone from Bioware stated that the items would be going to participating retailers, and they have repeated that line(although it has been forgotten in at least a couple of posts).

[Ramante]

Ranadiel Marius wrote...

*snip*

I think the biggest issue at the moment is the fact that we have no proof that amazon.co.uk was a participating retailer. Some of us seem to be 100% sure that they were on the list of retailers that participated, but at this point amazon is no longer on it.

The problem with amazon at this point is that most of us received an email that gives no information at all and comes down to 'if it's not on the page, you are not getting it', however some of us received an email that states 'we will look into it, we will send you another email.'.

The only thing we can do now is wait for amazon's response and hope they have made a mistake and plan to fix it.

[pumpkinman13]

their consistency doesn't really help clear up the problem though. Dubya75 is right, essentially we're being penalised for our eagerness/loyalty to rush out and pre-order the game, If this had come out BEFORE the cut off date at least we could have cancelled the order.



So who's fault is it? AmazonUK (and other retailors) for retracting their offer... although it's now looking more and more like they didn't know about these two bonus items, in which case it's the Bioware Sales/Advertising team for not informing all of these retailors.



If its the former, I at the very least want a reason as to why they have retracted the offer.



If it's the latter, Bioware should remedy this by sending the items out to everybody who has been screwed over.

[BTCentral]

Ranadiel Marius wrote...

I should also point out that Bioware's staff has been fairly consistent on the forums regarding these pre-order bonuses.

Now you see, there we can agree.

They were consistant in saying everyone was getting them, no matter what retailer they ordered from, until yesterday.

I would also like to point out that the pre-order bonuses were not even announced until after the SE deadline was over.
So how exactly, were we supposed to have read the small print when ordering the SE? Kind of hard when it didn't exist.

Modifié par BTCentral, 02 février 2011 - 04:07 .

[Dubya75]

Ranadiel Marius wrote...

BTCentral wrote...

Ranadiel Marius wrote...

This has been in fine print since the offer was first posted.

You're missing the: *If you pre-ordered the BioWare Signature Edition prior to January 12, 2011 you will also receive this bonus content.

As far as I was concerned, the smallprint was referring to non-SE pre-orders.

That and there was no mention of that in the actual announcement topic.
Just a link to "read more about the Black Emporium, Fadeshear and the Lion of Orlais".

The small print modifies the entire offer. There is nothing there to indicate that any of the small print is limited to only a portion of the offer, and it is just wishful thinking to think otherwise. Your argument effectively boils down to a single sentence in the offer not mentioning any limitations therefore the limitations do not apply to it....but by that logic the limitations do not apply to any of the sentences. Look at the text for the offer for non-SEs getting the bonus, "Pre-order before March 8, 2011 and you will receive:" Now look at the text for the SEs getting the bonus, "If you pre-ordered the BioWare Signature Edition prior to January 12, 2011 you
will also receive this bonus content." Lets cut these sentences down to the primary action in the sentence:
"you will receive"
"you will also receive"

The action in the two sentences is identical except for the word also. The offer was the same between both editions and it was modified by the same language from the small print.

As for the announcement thread, yes it could have been worded better, but you'll note it directs you to the page on the site which does have a complete list of the restrictions. You'll note that Chris's post doesn't make any mention of the unique redemption method for PS3 versions of the pre-order bonus. Are we going to rage on him for not including that as well?

I should also point out that Bioware's staff has been fairly consistent on the forums regarding these pre-order bonuses. I remember when Gamestop first announced the sword and shield bonus items, someone from Bioware stated that the items would be going to participating retailers, and they have repeated that line(although it has been forgotten in at least a couple of posts).

And you probably pre-ordered from a participating retailer after painstakingly studying the small print, right?
I think you're missing the point here.
Bioware has pulled wool over our eyes.

[pumpkinman13]

BTCentral wrote...

Ranadiel Marius wrote...

I should also point out that Bioware's staff has been fairly consistent on the forums regarding these pre-order bonuses.

Now you see, there we can agree.

They were consistant in saying everyone was getting them, no matter what retailer they ordered from, until yesterday.

I would also like to point out that the pre-order bonuses were not even announced until after the SE deadline was over.
So how, exactly, were we supposed to have read the small print when ordering the SE?

Good job on the second link, EVERYONE is getting them NO MATTER WHAT RETAILER THEY ORDERED FROM (subject to retailer participation of course 0_o).

[Absarka]

Oh dear goodness! Please don't take anything that I read out of context as meaning anything. It's far more likely that Amazon were putting the onus back on Bioware  - quite rightly - rather than Bioware/EA withholding an offer of promotional incentives from them. If the latter was the case, wouldn't Amazon have told Dutch that they weren't aware of the offer?

In retrospect that makes much more sense than my reading too much into the wording. Don't let my cynicism rub off you

[Dubya75]

BTCentral wrote...

Ranadiel Marius wrote...

I should also point out that Bioware's staff has been fairly consistent on the forums regarding these pre-order bonuses.

Now you see, there we can agree.

They were consistant in saying everyone was getting them, no matter what retailer they ordered from, until yesterday.

I would also like to point out that the pre-order bonuses were not even announced until after the SE deadline was over.
So how exactly, were we supposed to have read the small print when ordering the SE? Kind of hard when it didn't exist.

A very good point indeed!
I'd love for Bioware to answer this one, but unless we swear and call names I don't think we're getting their attention (and I've already had a warning from Woo, so I aint doing it!)

[pumpkinman13]

yeah, confronting them in such a way would even unintentionally come across as abrasive, and that's only going to make them less inclined to actually help us.

[milena87]

Great, of course I preordered from Amazon.co.uk....

All these different bonuses are tiring me: if bonuses for some reason need to exist, why can't there be just one universally accepted promotion?

Preorder before set date: all the bonuses; don't preorder: no bonuses.

[ankuu]

BTCentral wrote...

Ranadiel Marius wrote...

I should also point out that Bioware's staff has been fairly consistent on the forums regarding these pre-order bonuses.

Now you see, there we can agree.

They were consistant in saying everyone was getting them, no matter what retailer they ordered from, until yesterday.

I would also like to point out that the pre-order bonuses were not even announced until after the SE deadline was over.
So how exactly, were we supposed to have read the small print when ordering the SE? Kind of hard when it didn't exist.

Bah...I am inclined to cancel the preorder now :?It's not fair what amazon does, but EA should have figured out a better way to put these DLCs at work (maybe put them in the box). I should have preordered on D2D, but i wanted to feel the game in my hands *looks at shelf*.

I won't tackle my bf for the items but for the full game xD While he is busy with Deus Ex.

Modifié par ankuu, 02 février 2011 - 04:33 .

[Bruno Hslaw]

I told folk on this forum that I would cancel my prorder when all this started and buy the game preowned for buttons after launch, if they never screwed it up. Buying it for buttons and spending any saved cash on decent dlc (if indeed they manage any) will still save me a fortune. I would recommend this route to any one who has been screwed over by this. BW do not deserve your support if they do not support you IMO look after yourselves first.

[pumpkinman13]

Here's the message I sent them a few hours ago.
=====================
Your name:Dan McMichael
Order No: xxxxx
Comments:
Hopefully I'll get a personalised human reply and not an automated bot this time...

I understand that "just because Amazon.com is offering the promo-content (FADESHEAR and LION OF ORLAIS shield) it doesn't mean Amazon.co.uk is as well"

HOWEVER, what I would like to know is WHY this is the case. Why would one branch of Amazon honour the promotional offer and one branch not? What is the reasoninig behind this? Is it human error? Have the promo codes simply not been ordered/retrieved from bioware?

Bioware have explicitly stated that ALL signature pre-orders will get this promo content, and Amazon.co.uk DID appear to be signed up for this promotion. My question is why is this now not the case? Did Bioware put Amazon.co.uk on their list of participating retailers without first getting confirmation from Amazon.co.uk?
 =======================

Must admit im quite impressed with how hastey the response was:

====================
Hello,

Thank you for contacting Amazon.co.ukCHOOSE with your query.

In order to address this query efficiently, we will need to carry out a physical check of the item in our technical department .

I have therefore requested that our inventory of "Dragon Age 2 - Signature Edition (PC DVD)" be examined by a member of our Fulfilment Team.

I will contact you back within three business days with an update on this query.

We endeavour to complete our research in a timely manner. If you do not hear from us within this time, please let us know using the link below.

http://www.amazon.co...21438416&q=uko2

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the link above to send us your reply.

We apologise for any inconvenience that this may cause.

Thank you for contacting Amazon.co.uk.
===================================

Im not exactly sure what an investigation of their inventory will reveal... but it's something I guess...

Im tempted to ask them exactly what they believe im getting in the box...

[Ranadiel Marius]

Ramante wrote...

I think the biggest issue at the moment is the fact that we have no proof that amazon.co.uk was a participating retailer. Some of us seem to be 100% sure that they were on the list of retailers that participated, but at this point amazon is no longer on it.

The problem with amazon at this point is that most of us received an email that gives no information at all and comes down to 'if it's not on the page, you are not getting it', however some of us received an email that states 'we will look into it, we will send you another email.'.

The only thing we can do now is wait for amazon's response and hope they have made a mistake and plan to fix it.

I'm going to be honest, I think you are the only one taking that stance. However if amazon.co.uk was listed as a participating retailer for these items then that was certainly a large mistake on either EA or Bioware. However if they were listed as a participating retailer for the SE and no for the sword/shield that is a different situation entirely.

pumpkinman13 wrote...

their consistency doesn't really help clear up the problem though. Dubya75 is right, essentially we're being penalised for our eagerness/loyalty to rush out and pre-order the game, If this had come out BEFORE the cut off date at least we could have cancelled the order.

So who's fault is it? AmazonUK (and other retailors) for retracting their offer... although it's now looking more and more like they didn't know about these two bonus items, in which case it's the Bioware Sales/Advertising team for not informing all of these retailors.

If its the former, I at the very least want a reason as to why they have retracted the offer.

If it's the latter, Bioware should remedy this by sending the items out to everybody who has been screwed over.

I will certainly admit that the timing on the announcement of the DLC was poorly handled. I certainly would have had my SE preorder from EA.com had I known they had an exclusive. Instead I have two preorders(would be three if play.com did US shipping). Incidently I think you are ignoring a very real third possibility, namely that amazon.co.uk simply chose not to participate in the promotion. It isn't like every retailer is required to participate.

BTCentral wrote...

Now you see, there we can agree.

They were consistant in saying everyone was getting them, no matter what retailer they ordered from, until yesterday.

I would also like to point out that the pre-order bonuses were not even announced until after the SE deadline was over.
So how exactly, were we supposed to have read the small print when ordering the SE? Kind of hard when it didn't exist.

Oh hey look you forgot a post.

Dubya75 wrote...

And you probably pre-ordered from a participating retailer after painstakingly studying the small print, right?
I think you're missing the point here.
Bioware has pulled wool over our eyes.

No I pre-ordered from Amazon.com because I get free release day delivery. And how exactly is Bioware pulling the wool over your eyes? If you pre-ordered the SE then you clearly were unaware of these items at the time and therefore didn't make your pre-order in order to get them, so they aren't depriving you of something that was promised to you when you pre-ordered. The page that describes the offer mentions that it is limited to participating retailers. And clearly you are now aware of the fact that it is participating retailers so if you did pre-order at a place that you thought was offering the items solely for the items you can now cancel the order and go to a different place.

Modifié par Ranadiel Marius, 02 février 2011 - 04:54 .

[Bruno Hslaw]

It looks like they have a copy of the game and are opening it to see exactly what is in the box. IE codes for items promised by EA/BW which they have no idea are in box or being sent by code via E-mail or what. Looks like they have like us been told not a lot about what EA/BW are up to with this launch. This definitely looks like they have no idea about the launch items or how we were to get them. Assuming anything was in the box already.