1014 réponses à ce sujet

[tigrina]

The Uncanny wrote...
As soon as I hear anything back, the first thing I'll do is post it here.

Thanks!

[Jessihatt]

GRRRR. I've only just found this out!

I'm tempted to write an email of fury like the rest of you guys but I'm afraid they'll be so DIM they'll cancel my signature edition and I'll be further screwed.

They still have time to get a hold of these codes right? Especially if they're emailing them out on March 11th. They should realise they have quite a few angry customers that in the future could easily go elsewhere and start running about fixing it.

[Absarka]

Great stuff, Uncanny - thank you!  

I'm not fussed about the sword and shield themselves - it's the principle of the thing with me, too.

[higgzie7]

Could not believe this until I read it! I had ordered on Amazon as soon as the promotion came up. They themselves advertised selling the signature edition early and for a limited time only, which I could only assume was because of the promotions, how else would they know to sell it before the deadline? Idiota!

[Absarka]

Well, the Signature Edition was time limited, but not because of these specific items. Fadeshear and The Lion of Orlais are supposed to be available to everyone regardless of whether they pre-order the SE or regular edition. We just weren't aware of them until after the SE pre-order deadline was over.

Whether the retailers knew about them beforehand I couldn't say. It's possible (or probably likely) that they did but were restricted from advertising them until they had been officially revealed. Then again maybe EA sprang these promotional items on the retailers at the same time they were announced on the DA2 website. Either way it doesn't really matter - we were told that everyone would get the sword and shield regardless of where they pre-ordered, and now that doesn't look to be quite the case.

[Triscopic]

Posted on the Amazon site and emailed a complaint.



I doubt anything will come it though. I sincerely hope Bioware can find a way to give those of us who preordered via Amazon the additional goodies, even though this is not their fault.

[Triscopic]

Pretty standard reply from Amazon. This was intereesting:

Rest assured, we have not received any information from the manufacturer to list these free bonus content for preordering on our website for Dragon Age 2 . As soon as we receive the information from the manufacturer, we will add that information to our website

I believe I'm being dealt with by an email "call center" (probably in india from the agent's name and typos), so I guess there's no way to actually get this to someone who can really help.

Modifié par Triscopic, 04 février 2011 - 09:07 .

[kingjezza]

You get the feeling nobody at Amazon has a clue what's going on.



Regardless of the outcome lets hope this whole fiasco will make Bioware/EA think twice about these type of pre-order promotions in future, somehow I doubt it. Here's a novel idea, make sure each new copy of a game bought are the same, therefore avoiding messes like this and not pissing off sections of people who buy your games and keep you in business.

[BTCentral]

Triscopic wrote...

Pretty standard reply from Amazon. This was intereesting

Wait, to they're saying they have not even been informed of the promotion by BioWare yet?

[John Forseti]

Just cancelled my preorder from amazon and switched to GAME, worked out a quid cheaper aswell since standard delivery is free with GAME, unlike amazon.



Amazon also helpfully included a section asking for a reason for the cancellation in which I included the quote from Chris.

[BTCentral]

John Forseti wrote...

Just cancelled my preorder from amazon and switched to GAME, worked out a quid cheaper aswell since standard delivery is free with GAME, unlike amazon.

Amazon also helpfully included a section asking for a reason for the cancellation in which I included the quote from Chris.

If I had not ordered the SE, I would be switching retailers too (though I did not order with Amazon, but another retailer not offering them).

Unfortunately I am rather locked in to my order as the SE is no longer available elsewhere...

---

I figured I would post this here too:

If you want to show support for those of us missing out on the pre-order bonuses (even if you are getting them), despite BioWare saying everyone would get them, then please add this code to your signature.

You'll then have this snazzy banner to show that you support BioWare keeping their word (complete with a link to the post stating everyone would get it):

Modifié par BTCentral, 04 février 2011 - 09:57 .

[Dave of Canada]

I don't understand the purpose of the banner, shouldn't it targeted toward Amazon if they are the ones not supporting it?

[BTCentral]

Dave of Canada wrote...

I don't understand the purpose of the banner, shouldn't it targeted toward Amazon if they are the ones not supporting it?

No, it's targeted at BioWare for a very simple reason:

They were the ones that stated every pre-order would be getting the items no matter what retailer they ordered from.

If they had said, available with every pre-order depending on retailer participation, then that would be a different story, but this is clearly not the case (just click the link). That and it sounds like a fair few retailers (at least in the EU) have not even been informed of the promotions, if you read other threads on this topic.

Modifié par BTCentral, 04 février 2011 - 10:15 .

[Dave of Canada]

And if a retailer refuses to do the preorder incentive, it's Bioware's fault? I don't understand your logic here.

[Dubya75]

BTCentral wrote...

John Forseti wrote...

Just cancelled my preorder from amazon and switched to GAME, worked out a quid cheaper aswell since standard delivery is free with GAME, unlike amazon.

Amazon also helpfully included a section asking for a reason for the cancellation in which I included the quote from Chris.

If I had not ordered the SE, I would be switching retailers too (though I did not order with Amazon, but another retailer not offering them).

Unfortunately I am rather locked in to my order as the SE is no longer available elsewhere...

---

I figured I would post this here too:

If you want to show support for those of us missing out on the pre-order bonuses (even if you are getting them), despite BioWare saying everyone would get them, then please add this code to your signature.

You'll then have this snazzy banner to show that you support BioWare keeping their word (complete with a link to the post stating everyone would get it):

Awesome! Why should some people loose out having pre-ordered well in advance, then having EA/Bioware make the DLC items optional depending on the retailer leaving us no option but to stick with our original pre-order or risk loosing the SE edition.
This is NOT the retailer's fault, it is EA/Bioware not managing their promotions properly.

[BTCentral]

Dave of Canada wrote...

And if a retailer refuses to do the preorder incentive, it's Bioware's fault? I don't understand your logic here.

How about this then:

$statement = "items with every pre-order";
if ($statement == "items with every pre-order") {
  echo "Not dependant on the retailer";
} else {
  echo "Dependant on the retailer";
}

Get it now? That's about as logical as it gets

That, and if a retailer has not even been notified of the promotions, how exactly is it their fault?

Modifié par BTCentral, 04 février 2011 - 10:20 .

[Dave of Canada]

But you're blaming the company because another company refused to do it, they -should- have the preorders but the company refuses to do it and therefor it's Bioware "breaking their promise"?

That's silly, I can understand being upset over not getting the item but making a banner that blames people that have nothing to do with it seems illogical. They can't see the future, they can't see if a retailer will refuse the preorder incentives. If they had their way, Amazon.co.uk would be offering it.

Though I guess you can play the blame game if it makes you feel better.

That, and if a retailer has not even been notified of the promotions, how exactly is it their fault?

My local EB games isn't notified about the promotions either, doesn't mean there isn't any.

Modifié par Dave of Canada, 04 février 2011 - 10:21 .

[Dubya75]

BTCentral wrote...

Dave of Canada wrote...

And if a retailer refuses to do the preorder incentive, it's Bioware's fault? I don't understand your logic here.

How about this then:

$statement = "items with every pre-order";
if ($statement == "items with every pre-order") {
  echo "Not dependant on the retailer";
} else {
  echo "Dependant on the retailer";
}

Get it now?

This is how it all went down in my opinion:

 - I pre-order the game from Amazon.co.uk in November 2010. Nothing yet mentioned about DLC items only available at "participating retailers"
- Signature Edition pre-order date passes, only then are the new items announced.
- EA/Bioware gives retailers the option to opt in or out of the promotion (why not just include it for all pre-orders?)
- Amazon.co.uk opt out
- I'm stuck because I can't change my pre-order and thus I loose out on the promotion.

Does this seem fair?

Modifié par Dubya75, 04 février 2011 - 10:23 .

[BTCentral]

Dave of Canada wrote...

But you're blaming the company because another company refused to do it, they -should- have the preorders but the company refuses to do it and therefor it's Bioware "breaking their promise"?

The retailer I ordered from is not Amazon, however they are not offering it either.

Also, in his first post in the linked topic Chris clearly stated:

The Lion of Orlais shield and the Fadeshear sword will be oonly available to players who pre-order Dragon Age II before launch. They are included in the Signature Edition.

This is not the case, Chris should not have said something was included if it was not - so yes in my opinion it is BioWare "breaking their promise", they said it was included with the Signature Edition, therefore it should be.

You can disagree if you like, but BioWare clearly stated it was included with the Signature Edition, which later turned out not to be true.

Why they can not just put the card in the box for retail SE pre-orders is well and truly beyond me. That would be by far the simplest way of keeping their word.

Modifié par BTCentral, 04 février 2011 - 10:36 .

[Triscopic]

Dubya75 wrote...
 - I pre-order the game from Amazon.co.uk in November 2010. Nothing yet mentioned about DLC items only available at "participating retailers"
- Signature Edition pre-order date passes, only then are the new items announced.
- EA/Bioware gives retailers the option to opt in or out of the promotion (why not just include it for all pre-orders?)
- Amazon.co.uk opt out
- I'm stuck because I can't change my pre-order and thus I loose out on the promotion.

Does this sound fair?

That's exactly my situation, word for word.

In all honesty it seems like both parties are at fault here - AmazonUK for being very poor on handling the situation and Bioware for arranging this promo in this way. It should have been a code on a card in the SE box that unlocked this content - that would have been fool proof. Somehow communications have failed, but With AmazonUK saying "no one told us about this" and Bio saying "we told them about this" it's difficult to know exactly whose fault it is.

The sad thing is that this was meant to be a reward, and thank you to loyal fans and instead it's become somehting that has upset us.

[Dubya75]

At the end of the day we're really at the mercy of Bioware (and we know how that goes sometimes).
It is extremely frustrating that they are not communicating anything to us regarding this.
They should be doing all they can to fix this, but sadly we are in the minority (they care mostly about their Gamestop customers in the US by the look of things) so we're most likely screwed.
Thanks a lot Bioware! Much appreciated. 

Modifié par Dubya75, 04 février 2011 - 10:42 .

[earl of the north]

That's the only problem for me.....Bioware advertised that these items were included in the SE, there was no mention of them being dependent on retailers at all......and we were told repeatedly before the SE time limit ended that they were in the SE (again nothing to do with retailers).

I've no idea who's to blame for me now not being able to get these items without canceling the SE and pre-ordering again from a different retailer, either way I lose out on some free stuff (more if I cancel the SE).

Edit: Is a list anywhere of what is actually in the SE.....I know the extra character and soundtrack are supposed to be in with some extra items, but since two items have now apparently been removed I'm unsure what's now actually in the SE. 

Modifié par earl of the north, 04 février 2011 - 11:37 .

[Dubya75]

earl of the north wrote...

That's the only problem for me.....Bioware advertised that these items were included in the SE, there was no mention of them being dependent on retailers at all......and we were told repeatedly before the SE time limit ended that they were in the SE (again nothing to do with retailers).

I've no idea who's to blame for me now not being able to get these items without canceling the SE and pre-ordering again from a different retailer, either way I lose out on some free stuff (more if I cancel the SE).

Edit: Is a list anywhere of what is actually in the SE.....I know the extra character and soundtrack are supposed to be in with some extra items, but since two items have now apparently been removed I'm unsure what's now actually in the SE. 

At the rate this is going, SE will end up having less content than the normal version...Here you go little punter, here's your SE Edition. Oh yeah, what's in it? Nothing, just a box label that reads "Signature Edition. Oh wow, thanks a lot!

[BTCentral]

earl of the north wrote...

That's the only problem for me.....Bioware advertised that these items were included in the SE, there was no mention of them being dependent on retailers at all......and we were told repeatedly before the SE time limit ended that they were in the SE (again nothing to do with retailers).

Exactly. BioWare said they were included with the SE, they never said it was dependant on retailers therefore it should not be.

It seems now many people in Europe will not be getting the pre-order items looking between all the topics on the issue... but hey, it's OK. Because the US customers still get them, and I am sure that's BioWare's biggest target market. <_<

Anyhow. What you will be getting with the SE:

- The Exiled Prince, including a new companion, Sebastian Vael
- Downloadable Soundtrack
- Digital armory featuring:

Apostate's Courage (Staff)
Seeker's Bulwark (Shield)
Adder of Antiva (Bow)
Might of the Sten (2H Sword)
A Ring (No confirmed details about it are currently known)

What is not included (despite BioWare saying it was):

Fadeshear (Sword)
The Lion of Orlais (Shield)

Modifié par BTCentral, 04 février 2011 - 11:48 .

[earl of the north]

Thanks BTCentral.

Edit: Added banner.

Modifié par earl of the north, 04 février 2011 - 12:05 .