1014 réponses à ce sujet

[Druss99]

BTCentral wrote...

Druss99 wrote...

Sorry I'm too tired to go trawling through the thread again but did The Hut give a reason why they aren't part of the promotion? As in opted out or weren't informed?

No, when I asked they simply said "unfortunately we are not doing this".

Bloody hell that was brief to say the least. I've just about given up hope and have switched from "its a bit of a balls up but it might get sorted" to "we've just been screwed and no one cares." The number of retailers that have "opted out" is disheartening to say the least. Something is clearly up.

From the thread on no DLC in Australia (to be fair its not North America so what did they expect?) a quote from Fernando Melo explaining how the whole DLC thing is being worked just incase anyone is still confused...

Fernando Melo wrote...

Sorry for the confusion folks - but as its been mentioned the Black Emporium is inside every new box (or will be emailed out when you purchase digitally, similar to your cd key). No retailer action needed.

The retailer pre-order bonus items (sword/shield) - are outside the box. Unfortunately the nature of retailer-specific bonuses is that there is no way to distinguish up front (when packing the box) which retailer will be supporting the bonus items or not.

So in order to get the pre-order bonus items ONLY - this will need to be handed out or emailed to you by the retailer, usually done as an insert/flyer with a code, and in some cases it is actually printed into the store receipt - check your local retailer for how it will work in your case.

Hope that helps,
F.

Modifié par Druss99, 10 février 2011 - 02:24 .

[BTCentral]

Druss99 wrote...

Bloody hell that was brief to say the least. I've just about given up hope and have switched from its a bit of a "balls up but it might get sorted" to "we've just been screwed and no one cares." The number of retailers that have "opted out" is disheartening to say the least. Something is clearly up.

I agree, but what can we do? Due to the SE being a time limited offer it's not like we can just cancel our pre-orders and go re-order from a different retailer that is offering the bonuses.

Which basically leaves us with the following options:

1) Live with it.
2) Cancel your order, and don't bother buying the game.
3) See if you can get hold of the bonuses elsewhere.

Personally, I will likely be opting for option 3 - unless the demo is a disapointment, in which case I'll just be cancelling my pre-order and perhaps getting the Ultimate Edition if it's ever released - but from everything I have seen so far I find that unlikely.

It just annoys me that I'm going to have to go out of my way to try and get something that should have been included in the first place (as BioWare said it was).

Modifié par BTCentral, 10 février 2011 - 02:23 .

[Druss99]

BTCentral wrote...

Druss99 wrote...

Bloody hell that was brief to say the least. I've just about given up hope and have switched from its a bit of a "balls up but it might get sorted" to "we've just been screwed and no one cares." The number of retailers that have "opted out" is disheartening to say the least. Something is clearly up.

I agree, but what can we do? Due to the SE being a time limited offer it's not like we can just cancel our pre-orders and go re-order from a different retailer that is offering the bonuses.

Which basically leaves us with the following options:

1) Live with it.
2) Cancel your order, and don't bother buying the game.
3) See if you can get hold of the bonuses elsewhere.

Personally, I will likely be opting for option 3 - unless the demo is a disapointment, in which case I'll just be cancelling my pre-order and perhaps getting the Ultimate Edition if it's ever released - but from everything I have seen so far I find that unlikely.

It just annoys me that I'm going to have to go out of my way to try and get something that should have been included in the first place (as BioWare said it was).

Damn I screwed my own quotation marks up . I think those three options are the reason no one cares to be honest, they know that the people who would actually pre-order the SE are very unlikely to cancel their pre-orders over this kind of thing so are in no hurry to fix it. Theres still time but nothing seems to be happening and it just looks like another case of everyone outside America getting screwed over.

My mate is manager of gamestop so theres a chance I can get the codes from him if it doesn't get sorted but I don't even want to ask. Its the principle of the thing.

[BTCentral]

Druss99 wrote...

Its the principle of the thing.

Exactly, if a company, or a person representing a company says something then they should keep their word.
But maybe I'm just being old fashioned and that's just not the way the world works anymore.

Also, lucky you - wish I knew the manager of a games store

Modifié par BTCentral, 10 février 2011 - 02:46 .

[Druss99]

I agree and at the very least if they are going to do something like this then do it when we still have a choice, don't wait until after the cut off date to make the anouncements.

Knowing him and actually getting the codes are two very different things. Plus he keeps trying to talk me into buying crap games and I have to humour him by feigning interest lol.

[BTCentral]

AwesomeName wrote...

So if all the pre-order bonuses don't come with pre-ordered copies of SE version of the game, wouldn't that mean false advertising - and because they have access to our market, wouldn't that be breaking some law (I dunno what) and therefore get into trouble for it?

Technically, yes. It's most likely the sort of thing Consumer Direct/The Office of Fair Trading would deal with.

Modifié par BTCentral, 10 février 2011 - 03:38 .

[falconlord5]

AwesomeName wrote...

So if all the pre-order bonuses don't come with pre-ordered copies of SE version of the game, wouldn't that mean false advertising - and because they have access to our market, wouldn't that be breaking some law (I dunno what) and therefore get into trouble for it?

No. And the reason, unfortunately, is simple: BioWare has no control over third-party retailers. It's the same thing with with the price BioWare lists for it's games, that's a recommended price. Unless BioWare retails the game themselves, they've no control over the price, or any other marketing practices, employed by that third party retailer, and the retailer in turn can't be held accountable for the promises of BioWare.

My advise? Don't buy from Amazon.co.uk.

[BTCentral]

falconlord5 wrote...

No.

If you take a look here, you'll find it is. First and third post specifically:

Chris Priestly wrote...

The Lion of Orlais shield and the Fadeshear sword will be oonly available to players who pre-order Dragon Age II before launch. They are included in the Signature Edition.

Chris Priestly wrote...

The Elite Elite wrote...

Nice. And all of this content is available to everyone who pre-ordered DA2, no matter which retailer we pre-ordered at?

Yes. [smilie]../../../images/forum/emoticons/smile.png[/smilie]

Modifié par BTCentral, 10 février 2011 - 03:44 .

[Druss99]

BTCentral wrote...

AwesomeName wrote...

So if all the pre-order bonuses don't come with pre-ordered copies of SE version of the game, wouldn't that mean false advertising - and because they have access to our market, wouldn't that be breaking some law (I dunno what) and therefore get into trouble for it?

Technically, yes.

I think the fact its a bonus and we aren't paying for it might get them out of it. But I know nothing on these things I just don't think EA would actually be stupid enough to put themselves in a situation where they could be sued easily like that. Evil? Yes. Stupid? No.

[falconlord5]

BTCentral wrote...

falconlord5 wrote...

No.

If you take a look here, you'll find it is. First and Third post specifically.

Chris Priestly wrote...

The Lion of Orlais shield and the Fadeshear sword will be oonly available to players who pre-order Dragon Age II before launch. They are included in the Signature Edition.

Chris Priestly wrote...

The Elite Elite wrote...

Nice. And all of this content is available to everyone who pre-ordered DA2, no matter which retailer we pre-ordered at?

Yes. [smilie]../../../images/forum/emoticons/smile.png[/smilie]

I'm well aware of what BioWare has promised, and the assumptions we were all operating under.

However: 1) A promise on an internet forum isn't likely to binding in a court of law. You're welcome to try, but I don't think it's going to work.

2) BioWare still can't do anything about the retailers that sell their product. If they refuse to do participate in a promotion for a product, unless BioWare elects to sue them for potential loss of business, there's really not a whole lot BioWare can do. Which means, my friend, that you will be unable to argue in court that should be held responsible for the actions of a third party, just as you would be unable to argue that that third party is responsible for the promises of BioWare.

It's BS, I know. But there's really not a whole lot anybody can do, except start buying at a different retailer, or have BioWare start making contracts with these retailers for both the game and promos. Then, at least, BioWare will be able to take them to task for breach of contract.

[falconlord5]

AwesomeName wrote...

But what about the advertising on the Dragon Age II website? Doesn't that place the onus on the manufacturer, not the retailer, to ensure all copies of the game produced before the launch date have these bonuses? Or does the fine-print get them out of it?

Nope. The retailer has to sign a contract for both the game and the promos. If they don't sign for the promos, then that's that. If the promos had been a part of the contract, then yeah, the retailers would be responsible for failling to provide, but if they didn't sign in the first place...

If BioWare themselves were selling the game, then yes. But 'cause it's a third party retailer that BioWare has no control over, then BioWare's promises mean dirt squat.

Truth be told, the legal department of EA should have made sure that we were all aware of the selective nature of the promises (including the North American BioWare people, who appear as shocked as we are), but they didn't.

[TJPags]

AwesomeName wrote...

But what about the advertising on the Dragon Age II website? Doesn't that place the onus on the manufacturer, not the retailer, to ensure all copies of the game produced before the launch date have these bonuses? Or does the fine-print get them out of it?

It does depend on the fine print.

Think of it this way.  Chevy or Ford run commericals and ads talking about giving a free tank  of gas with every purchase of a new vehicle.  You go to a dealer, buy a car, and don't get a free tank of gas.  In fact, the tank is nearly empty when you pick up the car.  You ask, and the dealer (which are usually all independent franchises, not owned by Chevy or Ford) says they are not participating in that.

If the ad run by Chevy/Ford says something like "dealer participation may vary", they're fine, as in, safe from suit.  If it doesn't, then Chevy/Ford has a problem.

I have no doubt that EA has the proper fine print on their site somewhere.

[falconlord5]

AwesomeName wrote...

Yeah - I know all of that   I was actually wondering if their find print does indeed "get them out of it,"   I tried reading it myself, but wasn't very sure about it, because I don't know what the asterix is applied to :/

In short? Yes.

[TJPags]

AwesomeName wrote...

TJPags wrote...

AwesomeName wrote...

But what about the advertising on the Dragon Age II website? Doesn't that place the onus on the manufacturer, not the retailer, to ensure all copies of the game produced before the launch date have these bonuses? Or does the fine-print get them out of it?

It does depend on the fine print.

Think of it this way.  Chevy or Ford run commericals and ads talking about giving a free tank  of gas with every purchase of a new vehicle.  You go to a dealer, buy a car, and don't get a free tank of gas.  In fact, the tank is nearly empty when you pick up the car.  You ask, and the dealer (which are usually all independent franchises, not owned by Chevy or Ford) says they are not participating in that.

If the ad run by Chevy/Ford says something like "dealer participation may vary", they're fine, as in, safe from suit.  If it doesn't, then Chevy/Ford has a problem.

I have no doubt that EA has the proper fine print on their site somewhere.

Yeah - I know all of that   I was actually wondering if their find print does indeed "get them out of it,"   I tried reading it myself, but wasn't very sure about it, because I don't know what the asterix is applied to :/

I haven't read it, myself.  But like I said, I'd be surprised if they didn't have the necessary language.  EA is a large enough company to have halfway decent lawyers.

So, probably.  Best I can do unless I read it.

[TJPags]

AwesomeName wrote...

TJPags wrote...

I haven't read it, myself.  But like I said, I'd be surprised if they didn't have the necessary language.  EA is a large enough company to have halfway decent lawyers.

So, probably.  Best I can do unless I read it.

That's okay, dude!  Tbh, it's unfair of me to expect other people to translate legalese for me - I'm just being very lazy

No, it's fine.  I just read it.  Here it is, for those who haven't:

OFFER EXPIRES 3/8/2011. CODE EXPIRES DATE 3/31/2012. GOOD ONLY FOR EXISTING PRE-ORDERS AND FOR NEW PURCHASES OF DRAGON AGE II FOR THE PC or XBOX 360 (the "PRODUCT"). Pre-order offer is available to all PS3 players when they purchase and login to the game with a valid EA account prior to May 31, 2011. Valid at participating retailers. Customers who order online will be sent the code via email once the Product releases. Customers who order at a retail store will be given the code WHEN PRODUCT IS PICKED UP. OFFER MAY NOT BE SUBSTITUTED, EXCHANGED, SOLD OR REDEEMED FOR CASH OR OTHER GOODS OR SERVICES. MAY NOT BE COMBINED WITH ANY OTHER OFFER, GIFT CARD, REBATE OR DISCOUNT COUPON. VOID WHERE PROHIBITED, TAXED OR RESTRICTED BY LAW. INTERNET CONNECTION AND EA ACCOUNT REQUIRED. YOU MUST BE 13+. EA MAY RETIRE ONLINE FEATURES AFTER 30 DAYS NOTICE POSTED ON WWW.EA.COM/2/SERVICE-UPDATES. PC PRODUCT REQUIRES ACCEPTANCE OF END USER LICENSE AGREEMENT. ACCESS TO PC ONLINE FEATURES LIMITED TO ONE EA ACCOUNT.

I bolded the relevant portion.  That's the language they needed.  If amazon.co.uk, gamestop, steam, best buy, or anyone else chooses not to participate, it's their choice, and not EA's problem.

[Druss99]

One month from release and we've already been forgotten about. Maybe I just woke up cranky but I'm starting to think I might sack DA2 completely, bit extreme over two pieces of DLC but its the general attitude towards people outside America including the whole Bazaar thing thats just not sitting well with me at all.

[OBakaSama]

That would be something.

However, the fine print (as highlighted above) does give EA wiggleroom out of the problem.

It irks us because the announcement for this came after the Signature Edition's pre-order date had passed; thus not even giving us consumers a chance to get these promos.

Grrrr.........

[Druss99]

Whip round for the legal fees? I've £3 to get us started.

I actually feel kinda bad for Chris Priestly in this situation, his silence is worrying yes but realisticly what can he say? Its not his department and he is liasing with the European branch for all we know they just said "Amazon aren't doing it" and haven't said a word since. Which seems like a very plausible situation actually.

Modifié par Druss99, 10 février 2011 - 07:32 .