1014 réponses à ce sujet

[Stardusk78]

So apparently what happened was that Bioware/EA probably did not tell amazon.uk about it so it is Bioware's fault and screw up.

[OBakaSama]

Stardusk78 wrote...

Outrageous; I preordered the non-signature edition so I basically get nothing? is that how it works? ****ing ridiculous!

There's still time to switch to another retailer if you've pre-ordered the standard release. Those with a SE pre-order have less choice in the matter.

Modifié par OBakaSama, 20 février 2011 - 11:34 .

[RiverLucky]

Do any of you folks know if the "The Black Emporium" bonus content is only for the signature edition?



Or is it for all the people who preordered.

[Stardusk78]

OBakaSama wrote...

Stardusk78 wrote...

Outrageous; I preordered the non-signature edition so I basically get nothing? is that how it works? ****ing ridiculous!

There's still time to switch to another retailer if you've pre-ordered the standard release. Those with a SE pre-order have less choice in the matter.

Preordered the standard...don't know if I want to switch...too lazy, too tired. I don't know any other stoes I could order from and if I cancel I have to pay some money anyway. Hopefully those items won't make or break anything...just really depressing.

[Tleining]

Black Emporium is with every Original Copy of the game. (not second-hand)

[RiverLucky]

Tleining wrote...

Black Emporium is with every Original Copy of the game. (not second-hand)

Phew!

Thanks for the reply.

Atleast I get some bonus content.

[Stardusk78]

RiverLucky wrote...

Tleining wrote...

Black Emporium is with every Original Copy of the game. (not second-hand)

Phew!

Thanks for the reply.

Atleast I get some bonus content.

They will probably release some of the stuff as a dlc package later.

[The Uncanny]

At this stage - and with the degree of incompetence Amazon had demonstrated thus far in mind - I'm increasingly nervous that, in a little over two weeks time, a vanilla standard edition of the game is going to drop through the letter box... 

Modifié par The Uncanny, 21 février 2011 - 06:01 .

[City6]

The Uncanny wrote...

At this stage - and with the degree of incompetence Amazon had demonstrated thus far in mind - I'm increasingly nervous that, in a little over two weeks time, a vanilla standard edition of the game is going to drop through the letter box... 

From what's come out so far, this is looking like it's entirely the fault of the EA marketing department, not Amazon at all.

[Lee T]

Forenote : I did preorder with Amazon.co.uk and don't care much about those items but...

Tleining wrote...
And we were informed before we bought it. Sig-Edition offer ended on January 11th, Fadeshear/Lion were offered for the first time on the 12th. So there should be 0 Costumers who bought the Sig-Edition believing that they would get those two items.

Sorry, but EA/Bioware don't have to do anything about this. Oh, and i ordered there as well, so i would love it if you are right.

This is were I disagree. If those items were indeed anounced the 12th then we were in essence handshackled with our preorder for the SE before knowing that we wouldn't be getting the items. Changing orders means having to pay for the Prince, which would be as stupid as saying that those two items are worth the same cost.

As far as I'm concerned those that care about these items have every right to complain and whoever decided on this marketing schedule would have known that some preordering customer (those who paid the biggest bucks) would be left in the dirt. Whoever decided that is responsible and whoever decided that has to be an EA or Bioware employee.

I'm not surprised though as Mass Effect 2's pre order bonus policy was already abysmal.

I will remember this and be a lot more leery about preordering their games in the futur lest I miss something I would care about by "trusting" them.

[Tleining]

@ Lee T

uh, what? Where do you disagree? I never questioned our right to complain. We did that.

As to who is at fault: I would have agreed with you in the beginning, but with amazons support asking for time to investigate without ever producing any actual results, I'm not so sure anymore. Especially since other uk-retailers are offering the Bonus-Items. It's looking more and more to be amazons fault, and they are doing nothing to rectify it.

[City6]

Tleining wrote...

@ Lee T
uh, what? Where do you disagree? I never questioned our right to complain. We did that.
As to who is at fault: I would have agreed with you in the beginning, but with amazons support asking for time to investigate without ever producing any actual results, I'm not so sure anymore. Especially since other uk-retailers are offering the Bonus-Items. It's looking more and more to be amazons fault, and they are doing nothing to rectify it.

That's something of a nonsense.

EA Marketing have clearly made deals with Game and other retailers for specific bonus content. Those deals are private negotiations with those retailers.

This mess is entirely at the feet of EA. Amazon can't "investigate" the private financial arrangments between EA and other retailers.

This is antirely a publisher ****-up.

[Tleining]

@ City6
amazon can't call their contact at EA Europe and ask them?
read this thread, amazon is promising us to investigate and get back to us at a later date, only to repeat that over and over again. One of the theories for amazon not offering Fadeshear & Co., was that the uk-retailers were somehow forgotten. With the others participating, this is clearly wrong.

Modifié par Tleining, 21 février 2011 - 08:09 .

[City6]

Tleining wrote...

@ City6
amazon can't call their contact at EA Europe and ask them?
read this thread, amazon is promising us to investigate and get back to us at a later date, only to repeat that over and over again. One of the theories for amazon not offering Fadeshear & Co., was that the uk-retailers were somehow forgotten. With the others participating, this is clearly wrong.

Amazon cannot ring up EA and find out what private deals they have with other retailers, just like other retailers can't do that about Amazon. Doing so would be illegal in most of the Western world.

This is a mess for EA marketing to sort out. It's an internal marketing offer. They decide who to give it to. They're the only ones with all the information. They give pre-order deals to different retailers as part of complicated pricing stratergies with major retailers. It's not anything to do with Amazon. EA have idiotically chosen to fracture the pre-oder market in a very complicated way, and not explained it to individual retailers.

Modifié par City6, 21 février 2011 - 08:48 .

[vometia]

Lee T wrote...

I'm not surprised though as Mass Effect 2's pre order bonus policy was already abysmal.

I will remember this and be a lot more leery about preordering their games in the futur lest I miss something I would care about by "trusting" them.

This isn't exactly going to go down in the anals of history (yes, I know) as a glistening public relations success.  More a steaming fat turd.

Playing a bit fast and loose with the promotional items that people may have reasonably been expecting to receive is something I can't help putting in juxtaposition with the same company's obsession with piracy.  As someone who doesn't indulge in the latter I can't help thinking "hmm".

[Dredges]

Druss99 wrote...
I think the fact its a bonus and we aren't paying for it might get them out of it. But I know nothing on these things I just don't think EA would actually be stupid enough to put themselves in a situation where they could be sued easily like that. Evil? Yes. Stupid? No.

Just FYI - In the UK, 'bonus' items and 'free with every purchase' etc are considered to be part of the goods for legal purposes. Any 'special offer' that is reneged upon can be taken to court.

The legal precedent for this in the UK is the Hoover 'Free Flights' promotion, two tickets to the US if you bought £100 worth of Hoover goods. They didnt twig that given the much higher cost of air tickets at the time, people would load up on washing machines etc just for the 'free' extra, not because they wanted the goods!

Irrelevant for this discussion however, as there are many other loopholes that can be used to justify this. The ambiguousness of 'Amazon' on the SE page being the biggest. Also bear in mind under UK and EU law, the retailer is the one at fault if goods do not arrive as stated. And since Amazon.co.uk have not ever actually stated they were providing them, you are out of luck in seeking anything through them.

Modifié par Dredges, 21 février 2011 - 08:59 .

[Survivalist]

I really don't see what so hard about two well know companies contacting each other. Five minutes on the phone explaining the situation and reporting back to us is all that's needed.

I've PMed Chris to see if Bioware/EA are actually doing anything to help us out and as of yet he hasn't replied :/

[City6]

Survivalist wrote...

I really don't see what so hard about two well know companies contacting each other. Five minutes on the phone explaining the situation and reporting back to us is all that's needed.
I've PMed Chris to see if Bioware/EA are actually doing anything to help us out and as of yet he hasn't replied :/

I think it's very likely that EA cannot discuss its Game deals with Amazon, and viceversa. With companies this size, these are massive multi-million pound contracts. Amazon can't just ask "So...what deal did you give Game exactly?".

This is EA's mess.

[Tleining]

@ City6

again, read the Thread. Amazon.co.uk is aware of those items, they know, that amazon.com, -.de and several other retailers are offering it. Why can't they call EA and ask: "What do we have to do, to participate in this?"

How do you know that EA didn't offer it to them? According to Chris Priestly, amazon.co.uk "opted out" of participating in this. For some reason you just assume, that he is lying or has false information. And that still doesn't explain, why amazon.co.uk isn't giving us a clear answer. As far as we know, they are still investigating why they aren't participating.

[prototype00]

Wasn't Absarka supposed to get a reply on the 22nd? I distinctly remember it because it was the day of the demo.

prototype00

Modifié par prototype00, 21 février 2011 - 09:19 .

[City6]

Tleining wrote...

@ City6
again, read the Thread. Amazon.co.uk is aware of those items, they know, that amazon.com, -.de and several other retailers are offering it. Why can't they call EA and ask: "What do we have to do, to participate in this?"
How do you know that EA didn't offer it to them? According to Chris Priestly, amazon.co.uk "opted out" of participating in this. For some reason you just assume, that he is lying or has false information. And that still doesn't explain, why amazon.co.uk isn't giving us a clear answer. As far as we know, they are still investigating why they aren't participating.

Everyone here with a purchasing history knows that Amazon's word is infinitly more trustworthy than EA from the history of both companies.

Why would Amazon "opt out" of a bonus offer that would get more preorder sales? There's more to the story, because they simply makes no sense whatsoever (perhaps by "opt-out" he means "We offered the box to Amazon at £20/unit without bonuses or £25 with". That isn't "opting out").

If EA Marketing doesn't want to be presumed to be the gulty party, then it's rather Boy Who Cired Wolf. They've messed up many times before.

Modifié par City6, 21 février 2011 - 09:23 .

[Druss99]

The Uncanny wrote...

At this stage - and with the degree of incompetence Amazon had demonstrated thus far in mind - I'm increasingly nervous that, in a little over two weeks time, a vanilla standard edition of the game is going to drop through the letter box... 

I've had that feeling for weeks. I'm willing to bet that for a few weeks after the game ships the forums will be full of tales of such happenings.

My biggest concern at the minute is if I actually want the game or not. Waiting on reviews and don't like that I've been railroaded into pre-ordering a game thats been a bit sketchy with details.

[Druss99]

City6 wrote...

If EA Marketing doesn't want to be presumed to be the gulty party, then it's rather Boy Who Cired Wolf. They've messed up many times before.

I think that sums up alot of peoples feelings on the subject nicely.

[Tleining]

@ City6

okay, let's assume that amazon is more trustworthy than EA. So we have EA/Bioware, stating that amazon opted out. And we have amazon, stating that..........they are investigating.

That was my whole point. We don't have an answer from them. So if i have a choice, between believing a statement, or believing in automated answers..., i take the statement, thank you very much.



"(perhaps by "opt-out" he means "We offered the box to Amazon at £20/unit without bonuses or £25 with". That isn't "opting out")."

if all the other retailers agreed, yes it is.