1014 réponses à ce sujet

[Druss99]

Jak Tor wrote...

Druss99 - Gamers Voice are a gaming lobby group in the UK. They were founded by an MP to act on behalf of gamers... recently they referred Black Ops to the Office of Fair Trading due to its large collection of PS3 bugs...
http://gamersvoice.o...e&id=5&Itemid=4

Cheers. The sad part is I now realise I have heard of them, the guys Michael Pachter was ripping into a few weeks ago. I'm not holding my breath for much success but its worth a go I suppose.

@Absarka
My money is on they are continuing to investigate and have given you a new date.

[Absarka]

Ah, vometia, you know them too well. I'm beginning to think they're incapable of saying anything else.

Druss - re this thread: Yup, the Black Emporium is in the box. It's possible that Amazon are referring to that and the SE exclusives as a pre-order promotion, which they were in order to encourage pre-orders of the game before a certain date.

The reason I was querying the context is because on the DA website it states: 'Pre-order offer is available to all PS3 players when they purchase and login to the game with a valid EA account prior to May 31, 2011.' Admittedly, I've not read all of the small print there - or know much about consoles - but that seems to indicate that no code is necessary for PS3 users for the sword and shield.

If I've misunderstood that, fair enough . That then raises the question of why Amazon are giving so many other people the runaround, unless they originally were going to offer these items and then for some reason backed out. Personally, I think that e-mail was a mistake or misunderstanding on Amazon's part, but it piqued my curiosity.

[Druss99]

@ Absarka - I think your right and its a mistake/misunderstanding on Amazon's part. The reason I had jumped into that conversation was them telling that guy they were emailing codes out. Theres only one promotion that needs to be emailed out and thats the sword and shield.

I'd say theres a code required because just logging in isn't goin to prove its a new purchase/pre-order and not second hand. Probably just means you have to login then enter your code.

Either way that email just muddied the already very murky waters even further.

[Absarka]

Sorry, Druss, I didn't mean to cut you off in the other thread.



Thanks for clearing that up for me. I was just taking what was said on the official site as read and that all that was needed was a login for PS3s. Good point about used games.



Muddy waters indeed. It's also possible - likely, even, from the conflicting responses people have been getting - that at some point Amazon mistook what's now known to be in the box with being e-mail codes they were expecting to receive.



But if it turns out that they were originally going to offer the sword and shield (if that poster chooses to respond or if Amazon have said the same to anyone else) that might give us a bit more leverage in finding out what's going on at their end. Heh, wishful thinking.

[Jak Tor]

Well after 9 days Amazon.co.uk finally came back with a definitive reply...

"Dear Customer,



Greetings from Amazon.co.uk.



I apologise for the delay in responding to your e-mail message. Please be assured that all of us here are working very hard to provide a thorough, personal reply to each of our customers as quickly as possible.



This is a quick email to let you know that we just heard back from our concerned team and as per their description, there is no promotion available for this item.



If you wish to cancel an item that has not entered the dispatch process, you can do so by visiting the 'Your Account' section, located at the top of any page on our website.



I have listed step by step instructions on how to cancel items or complete orders below.

Please be aware that amending your order may affect the original estimated delivery date on any remaining items.



1. Visit the URL: http://www.amazon.co.uk/your-account



2. Click on "Your Orders", then if requested, enter your e-mail address and password and click "Continue (using secure server)".



3. Select the open order that you wish to modify, then click "Cancel Item".



4. Then select the check box next to any items that you wish to cancel and click on "Cancel checked items".



Once this has been done, your item/order is cancelled, and you will receive an e-mail confirming the cancellation. Cancelled orders will

no longer appear in your order history.



Complete information on cancelling an order, and your statutory rights, can be found on our help pages at the following URL:



http://www.amazon.co...l?nodeId=502536

http://www.amazon.co...?nodeId=1161020



Thank you for choosing to shop with Amazon.co.uk.



Did I solve your problem?



If yes, please click here:

http://www.amazon.co...ruvuc3354862441



If no, please click here:

http://www.amazon.co...54862441&q=uksn



Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our website.



Warmest regards,





Name redacted in the interests of fairness

Amazon.co.uk

Your feedback is helping us build Earth's Most Customer-Centric Company."



I love the BS at the bottom...

I have cancelled all my other Amazon UK orders as they are all PC game related and placed them with GAME and a couple with Gamestop in the US... Amazon UK were just a lazy way for me to do my preordering, but that said the service from both GAME and Gamestop seems superior... they have both replied to queries about bonus content that I made last night (once bitten, twice shy).

[Druss99]

Never worry about it, Absarka. I don't own a PS3 anymore but I can't see the pre-order offers working any way other than with codes.

@ Jak Tor in fairness to Amazon in almost a decade of using them almost exclusively this is the first time I've had any sort of problem with them or their customer service. I personally think that asking their customer service team who might not be gamers at all and possibly working in a second language to understand the stupid complications of this whole dlc thing is pushing it a bit and I'm not surprised theres so much confusion on their end.

[catabuca]

Perhaps someone who has had a reply stating they are not participating in the promotion should bring up the other email from the other thread about the codes being emailed out. It seems different people on the team are giving out different information, and they should surely be made aware of this?

[Ranadiel Marius]

Absarka wrote...



The reason I was querying the context is because on the DA website it states: 'Pre-order offer is available to all PS3 players when they purchase and login to the game with a valid EA account prior to May 31, 2011.' Admittedly, I've not read all of the small print there - or know much about consoles - but that seems to indicate that no code is necessary for PS3 users for the sword and shield.

For the PS3 based on the fine print, it appears that there is no need for codes for the pre-order bonuses(Fadesheer, Lion of Orlais, Irons, and maybe Amulet of Ashes). This appears to be a limit related to PSN for some reason. The offer appears to work in the same manner as the Ser Isaac armor, namely you don't need a new copy for the items, and you could in fact get them simply by renting the game prior to the offer cut off. Looking at the offer text, it actually looks like the Black Emporium might work on the same principle, but I'm not 100% sure on that one.

[Jak Tor]

@Druss99 in fairness I have never had any issues with Amazon UK either prior to this, but then again I have never had any issues with Play.com, GAME or Gamestop at all. I shall now give them preference for games and leave Amazon for what I originally used it for - books.



Maybe that's the problem, Amazon now covers everything from books to toasters and they lack the time \\ resources to look into all the in and outs of gaming DLC \\ preorder bonuses...

[prototype00]

Well thats all my gaming pre-orders with amazon cancelled. It seems they just don't want to play the DLC game anymore (noticed they aren't offering anything for the Witcher 2 either), which is fine, because other stores seem eager enough for my business.
Maybe this can be the start of a boycott Amazon.co.uk for games thing? In protest, like?
prototype00

[vometia]

Slightly OT, but I've just had a reminder of all this shenanigans when EA sent me an email trying to get me to buy Bulletstorm with the promise of free stuff.  Their ad showed a picture of the DVD, but the promo code put a digital download in my basket.  I don't want a digital download, I don't like digital downloads.  I like DVDs, just like the one in the picture in the email they sent me.  But if I choose the DVD version, it deletes all the free stuff, even though that's the version that they imply qualifies for the special offer.

I'm having a real case of déjà vu going on here.

If there's a point, it's that like others, I've also found that Amazon UK have typically gone out of their way to help when I've had problems in the past and this malarky is unusual for them.  However, it's not unusual for the other company involved...


Edit: for what it's worth, if I do take a fancy to Bulletstorm, Amazon has it for a tenner less than the EA Store anyway.  Okay, it doesn't have "Special Edition" written on it, but having "Special Edition" written on it is about the only added extra I expect the Special Edition version to have considering past form.

Modifié par vometia, 23 février 2011 - 06:27 .

[Childofbaahl]

Ok so I got my 4th reply from Amazon - And guess what... They wanted me to wait another week which would have taken me to the 3rd and then most likely another week which would have taken me to the 10th and they would have shipped before telling me they aren't doing it.



So I got them to call me as I wasn't happy and spoke to a supervisor in the Escalation team... They are going to look in to the whole deal and get me an answer one way or another on Monday, also they are looking into the employee who was blatantly shining me on...



I would have had 'Two Worlds 2;' to take my mind off of all this but I had placed my order with Game and now it seems that Amazon have exclusivity and its been pushed back to Monday... so won't get it till wednesday and i'm working through till the 11th.... Arrghhh



At least i'm getting the demo soon...

[Druss99]

Damn that sounds like alot of aggro and he has fobbed you off again, this time vocally. What exactly are they looking into now? Surely with the amount of questions about this very thing they would have flagged it as a common complaint and come up with some sort of pre-made answer. If all these guys investigating it are going to the same place to investigate it then surely it must be raising a flag there and someone is tired of constantly answering the same set of questions. Either that or no one knows and no one has bothered or been able to find out.

[Absarka]

Heh. I e-mailed them again after my last 'update' asking if they could simply answer yes or no as to whether they had taken the decision not to offer these items. Strangely enough, the answer I got was that they had informed my customer rep that I was enquiring about this matter again - and he/she would get back to me on 1st March.

Depending on their next response to Childofbaahl, it will be interesting to see how long Amazon keep up giving non answers.

[vometia]

Autolycus wrote...

Call me paranoid...
But I'm beginning to get the distinct notion that Amazon may have told EA where to stick it...and EA replied badly...possibly with a 'we will never offer you something again'....

Closely followed by a .....'tell your customers nothing....or else' sort of deal heh.....

I don't think that's paranoid, it's just the world of non-disclosure agreements, exclusives and too many lawyers.

[Absarka]

You're paranoid!

That's certainly one explanation. I can just imagine EA grinning maliciously and rubbing their hands together conspiratorially as they try to come up with ways to stop Amazon knowing anything about their games.

[The Uncanny]

Absarka wrote...

You're paranoid!

That's certainly one explanation. I can just imagine EA grinning maliciously and rubbing their hands together conspiratorially as they try to come up with ways to stop Amazon knowing anything about their games.

All this whilst sitting atop a giant mound of gold coins, cackling madly and tossing handfuls into the air. 

[Childofbaahl]

Judging from what I've read on various forums and from Amazon's internal forums... It seems that Amazon.co.uk have stopped offering promotional DLC completely... They were supposed to be offering a special set of armour for 'The Witcher - 2" but they aren't and it is causing havoc as other sites are giving sets that boost magic, alchemy or whatever and Amazon was given the offer of having the combat suit... .de, .fr and .com are all doing it, just not the .co.uk branch... If this is the case then they can kiss almost all of my pre-orders good-bye... ME3 will surely have the same stuff going on as DA2... Looks like as Game are doing DLC for DA2 and W: 2 that they are going to receive a massive boost in profits...



How can Amazon condone this, this will seriously hurt their profits, PC, Xbox and PS3 gamers will just stop pre-ordering from them... I'm only going to buy games from them that aren't DLC dependant or are extremely cheap



I can't see them keeping this up, they'll hopfully see the error or their ways and beg us for forgiveness with fantastic offers and discounts...

[Jessihatt]

Childofbaahl wrote...

Judging from what I've read on various forums and from Amazon's internal forums... It seems that Amazon.co.uk have stopped offering promotional DLC completely... They were supposed to be offering a special set of armour for 'The Witcher - 2" but they aren't and it is causing havoc as other sites are giving sets that boost magic, alchemy or whatever and Amazon was given the offer of having the combat suit... .de, .fr and .com are all doing it, just not the .co.uk branch... If this is the case then they can kiss almost all of my pre-orders good-bye... ME3 will surely have the same stuff going on as DA2... Looks like as Game are doing DLC for DA2 and W: 2 that they are going to receive a massive boost in profits...

How can Amazon condone this, this will seriously hurt their profits, PC, Xbox and PS3 gamers will just stop pre-ordering from them... I'm only going to buy games from them that aren't DLC dependant or are extremely cheap

I can't see them keeping this up, they'll hopfully see the error or their ways and beg us for forgiveness with fantastic offers and discounts...

At least we won't order ME3 from amazon  every cloud has a silver lining I s'pose

[Druss99]

That is a strange situation and doesn't make alot of sense, why would they willingly give their competitors a leg up on them? Who publishes TW2? Is it still Atari?

[Absarka]

The Uncanny wrote...
All this whilst sitting atop a giant mound of gold coins, cackling madly and tossing handfuls into the air. 

Oh, b****r it, I forgot about that bit. Thanks for completing the scene for me