1014 réponses à ce sujet

[Moammed Hamza]

Survivalist wrote...

Surely the decent thing would be for EA/Bioware come up with a solution, while it's debatable who's fault this is, it is clear that reputations have been damaged. It would seem like a good move from EA's point of view to offer the dlc some other way (which is clearly possible).

Here here. Sure the whole reason I preordered it was to get the DLC. Can't shake the feeling of being robbed right now. 

[vometia]

Survivalist wrote...

Surely the decent thing would be for EA/Bioware come up with a solution, while it's debatable who's fault this is, it is clear that reputations have been damaged. It would seem like a good move from EA's point of view to offer the dlc some other way (which is clearly possible).

I entirely agree.  Blaming someone else is bad PR - regardless of whose fault it is, it's essentially saying "we're not interested in helping.  Too bad, loser.  lol."

On the other hand, saying "regardless of who's to blame, we'll do what we can to help" is extremely good PR.  A pity that none of the relevant parties seem all that interested in doing it in this case.

[Jak Tor]

Tleining wrote...

well the rule is, always read the fine print. If the devs post something with a Link to the mainpage, always study the mainpage.

...and the other rule is never believe Chris when he gives a definitive one word answer? 

Chris Priestly wrote...

The Elite Elite wrote...

Nice. And all of this content is available to everyone who pre-ordered DA2, no matter which retailer we pre-ordered at?

Yes. 






There was absolutely no equivocation there - one word answer (with smiley!)

There is no reason why Bioware can't tie Fadeshear & the Lion of Orlais to the Signature Edition registration codes, they just don't want to... and why should they when they can get people to pay for them as part of a DLC later? or better yet there'll be quite a few people that will have pre-ordered another copy just for the codes... hell I know 2 people that bought Dead Space 2 just for Ser Isaac's armour.... I was tempted myself but the wife wouldn't let me....:innocent:

Modifié par Jak Tor, 03 mars 2011 - 08:23 .

[moilami]

I sell one copy of DA2 Signature Edition for 50€/highest bid excluding postage cost. PM for details.

[OBakaSama]

Survivalist wrote...

Surely the decent thing would be for
EA/Bioware come up with a solution, while it's debatable who's fault
this is, it is clear that reputations have been damaged. It would seem
like a good move from EA's point of view to offer the dlc some other way
(which is clearly possible).

Clearly possible but unlikely to happen. (Sorry, of late I've been very pessimistic all-round.)

I only ever pre-order my manga on Amazon.co.uk, but on two occasions they got cancelled just before release. A few days later they were on the website and cheaper. Really never understood the reasoning behind that. This is my first game pre-order and I still have my fingers crossed.

Modifié par OBakaSama, 03 mars 2011 - 09:02 .

[Tleining]

Jak Tor wrote...



...and the other rule is never believe Chris when he gives a definitive one word answer? 
[...]
There was absolutely no equivocation there - one word answer (with smiley!)

There is no reason why Bioware can't tie Fadeshear & the Lion of Orlais to the Signature Edition registration codes, they just don't want to... and why should they when they can get people to pay for them as part of a DLC later? or better yet there'll be quite a few people that will have pre-ordered another copy just for the codes... hell I know 2 people that bought Dead Space 2 just for Ser Isaac's armour.... I was tempted myself but the wife wouldn't let me....:innocent:

to be fair, at that point he probably believed that. The problems with amazon appeared afterwards, and Bioware/EAs EU-Team is responsible for that.

As to why they can't give those items to us, that has been discussed several times already. I still think it's because of existing contracts.

[Jak Tor]

 & it's still pathetic.
At the end of the day we were told that ALL retailers were taking part - if we ordered the Signature Edition we got the extra bonus content... there were no weasel words used. If we had been advised that some retailers may not have been participating in the deal we would have hunted around and used those that were. We then find out that actually that wasn't the case and get a completely inadequate:
"I have now heard back from my EU conterparts. 
I am sorry to say that, no, Amazon.co.uk will not be offering the pre-order items Fadeshear or The Lion of Orlais.
This was their choice, not BioWare or EA's. The only thing I can suggest is contact Amazon.co.uk and complain. Sorry.
:devil:"

Wow... I really feel that Bioware went out of the way to sort this out... oh wait, no I don't... it's almost as good as the way they included Europe in the Bazaar... oh wait, they didn't do that either...

On the upside I now have 20 percent off my next purchase from the EA store after complaining to EA directly... which will come in handy for Crysis 2...

I'll still be buying Bioware games - I'll just probably get them from Amazon.com or Gamestop because there's no way they wouldn't fix a screw up like this with them because it would affect too many customers!

 

[Absarka]

Tleining wrote...

well the rule is, always read the fine print. If the devs post something with a Link to the mainpage, always study the mainpage.

That's always good advice. Unfortunately, in this instance, the small print was not particularly helpful as these items were announced after the SE deadline.

I can understand if Bioware/EA held off mentioning the sword and shield as an added incentive for regular edition pre-orders, but it was too late for SE customers to change their choice of retailer if they wanted these items.

Sorry if I'm regurgitating what you're saying, Jak.

[vometia]

Absarka wrote...

Tleining wrote...

well the rule is, always read the fine print. If the devs post something with a Link to the mainpage, always study the mainpage.

That's always good advice. Unfortunately, in this instance, the small print was not particularly helpful as these items were announced after the SE deadline.

It is good advice, although I must admit I'm not a fan of dealing with anyone where I'm required to be especially vigilant for fear of being ripped off.  There are enough successful companies who take the "we'll do whatever we can to help you" approach to prove that there's really no excuse for using technicalities and small-print to wriggle out of obligations and otherwise short-change their customers.

[Kovnic]

Ok, so, let me just see if I have this right...

1) Bioware/EA announce that The Fadeshear and Lion of Orlais are going to be made available to anyone that pre-orders before March 8th, and that ANY SE pre orders will get them Automatically.

2)Amazon UK dont honour this announcement, but neither Amazon UK or Bioware EA mention this to anyone. When asked, Amazon say to Ask Bioware/EA.

3) eu.dragonage.com/dragonageii/extra/ that page appears that now claims that Fadeshear and Lion of Orlais are for Game and Gamestation pre-orders only. This appears to only be the case in the EU as the American Amazon site still offers the free items for pre-orders.

4) Bioware/EA avoid this thread like its not actually here. They have yet to address either the now removed Free content, or the miss information they gave at their announcment. SE editions, and those that pre-ordered based on "Everyone gets these items for pre-ordering regardless of store used" are screwed..

That about cover it?

So as we stand now, we are just waiting for a BW/EA response. It really does sound like a lot of miss communication, not only between BW/EA and retailers but also between departments within BW/EA. I mean the right hand says "Everyone gets it" , the left hand says "No you dont" ...damn lefties

Looks to me like the "Everyone gets it" was US only, but the "no you dont" was EU. With all the pre-order mess and now this, seems things in the EU are just FUBAR'ed. If a baisc marketing promo can be messed up like this, it makes me question the claims that canceled pre-order problems is a store-based mistake...I mean, you did actually TELL the EU stores there was an end date to the SE pre-order offer, right?...right?

I can see how easy it would be to simply auto-add the Fadeshear and Lion of Orlais to all Sig editions, after all, they are already tagged as pre-orders by definition of being SE. Just a shame they have now listed those items as exclusive to Game and Gamestation in the EU, so adding them to all orders from here will probably breach a contract or 2.

All I have to say to this now is :-

Bioware/EA if you can not manage the distribution and advertisment of this many "offers" to get people to pre-order, then stop offering so many. It just makes you look bad, and makes a lot of people angry. As for my missing stuff, I WAS angry, now I just dont care, its too much of a mess to bother with any more.

Modifié par Kovnic, 04 mars 2011 - 09:13 .

[Jak Tor]

Found out that one of my friends has cancelled his preorder over all this. He's going to wait for the Dragon Age 2: Ultimate Edition to come out... I'm tempted to do the same but just can't bring myself to click on the button... like me he's been a Bioware fan since Baldur's Gate but this has really gotten his goat... bizarrely he feels guilty for doing it.

[Sensorie]

So for the UK at least (and I'm assuming EU), Fadeshear and Lion of Orlais are exclusive to Game and Gamestation?

Well, it appears that's true for boxes copies. No other retailer, be it Amazon.co.uk, Play.com, Zavvi, SendIt, TheHut, HMV or any other appear to have the two items advertised.

So it's either the Amulet of Ashes (Play.com) OR Fadeshear + Lion of Orlais, unless you buy two copies.

Steam and EA (as a direct download) also offer the two items however, with EA also offering The Irons, although it's £5 more expensive than Steam.

Modifié par Sensory, 04 mars 2011 - 10:04 .

[Kovnic]

Ok, I saw another thread was made on this subject and it got locked with a rather vague explanation.

First we have the original Forum post about these items that says they come with all SE copies of the game, we got a clarification :-

Chris Priestly wrote...

The Elite Elite wrote...

Nice. And all of this content is available to everyone who pre-ordered DA2, no matter which retailer we pre-ordered at?

Yes. [smilie]../../../../images/forum/emoticons/smile.png[/smilie]


[smilie]../../../../images/forum/emoticons/devil.png[/smilie]

Then we have eu.dragonage.com/dragonageii/extra/
That post on the EU DA2 site  lists them as exclusive to a particular chain of stores, and so infact, NOT free to all SE copies of the game as previously claimed. 

And now, we get this :-

Chris Priestly wrote...

We offered this to all retailers. If a retailer chose not to distribute, complain to the retailer.

So, which is it? We all get it?  only the customers that ordered from a store listed on your site as exclusivly offering the items get it? or...we all *should* get it  and if we dont  we shoul complain to stores even if they are not listed as offering exclusive content?

I dont mean to call anyone out here (and I know thats how it looks, sorry) but your giving us all VERY conflicting information, and when a thread opens up about it, the answers you give dont seem to clarify it ay further ...and then you lock it? (apart from this one, YAY!...wait did I just jinx it?)

If we follow your last bit of advice (Complain to the store) , people here have. Amazon UK said that they have no control over what you put on your sites, so if we have a problem with them not having an ofer that you advertised as available for all, we should contact you...

Its a bit of a silly situation, and I am sure by now most of us in the EU have resigned ourselves to the fact that we wont be getting thse 2 items with our SE. That said, and for clarification for everyone in the EU that has placed a pre-order , can someone from Bioware please answer these questions:-

How EXACTLY does the Fadeshear and Lion of Orlais offer work in the EU?
Are those of us that didnt order from the stores listed on the EU DA2 site going to miss out on the items?
If those items are in fact available from more stores than those listed on the site, why are they marked as exclusive to those stores?
If they are exclusive to just those stores, why were we told they would be in all SE copies regardless of origin?
Can you give us a list of store chain that are doing the promo? (or a list that isnt, which ever is shorter)
Is there anything you can do to help those of us that placed SE pre-orders at stores not offering these items, considering that we couldnt change our Pre-orders after the fact without loosing the SE?

and please, please, dont tell us to complain to the stores. They dont have a clue, and we dont exactly have "Hard facts" from your sites or forums to back up our complaints. They just point us right back at you.

Any help you can give to clarify what exactly is going on will be appreciated by everyone I think.

*edit to add an extra question*

Modifié par Kovnic, 05 mars 2011 - 02:44 .

[Lee T]

Sensory wrote...

So for the UK at least (and I'm assuming EU), Fadeshear and Lion of Orlais are exclusive to Game and Gamestation?

I did a quick check for France.

It seems to be exclusively available through fnac.com (biggest media retailer over here)

It is not available through the other big guys like amazon.fr, micromania.fr and game.fr (so Game is like Amazon, no worldwide deal since it is available through game.co.uk).

It seems that only the guys who preorderd their SE via fnac.com will get their sword & shield. That look very much like an exclusive contract which would explain why they can't give it to other people.

Since I can't read in the cards I think I won't ever preorder blindly any EA title including EA/Bioware unless they find a way to sort this mess they got us into by choosing to inform us of the Sword & Shield promo after the SE timelimit was reached (this very decision make it their fault as far as I'm concerned).

[Kovnic]

Shameless bump before bed, in the hopes there will be answers when I wake up. 

[Dredges]

Confirmed in GAME (UK) the other day that they are offering Fade and Lion for all pre-orders in store. Not just SE orders. (which they didnt have any left anyway)

[Kovnic]

Dredges wrote...

Confirmed in GAME (UK) the other day that they are offering Fade and Lion for all pre-orders in store. Not just SE orders. (which they didnt have any left anyway)

Well that fits as they said those items would be in all pre-orders not just SE ones. (at least, initially thats what they said)

The point is not that they are in normal pre-orders, the point is that they are not being offered from all stores. Those of us that did place a SE pre order had no option to swap to a store that was offering the items without loosing the SE copy, as they were announced after the SE close date.

The info on the deal differs depening on if you look at the .com DA2 site or the EU DA2 site or the forums spokes persons posts on the subject (and even they change over time) . As such, we cant complian to stores, as we dont have correct info to back up our complaints.

BW/EA say, its the stores fault talk to them. The stores say, its not us talk to BW/EA. Someone needs to take the hit on this and just accept responsbility to fix it.  From were I sit, BW/EA seem to be most at fault here (at least thats how it looks until they clarify things)  so it should be them.  For clarification for everyone in the EU that has placed a pre-order , can someone from Bioware please answer these questions:-

How EXACTLY does the Fadeshear and Lion of Orlais offer work in the EU?

Are those of us that didnt order from the stores listed on the EU DA2 site going to miss out on the items?

If those items are in fact available from all stores, why are they marked as exclusive to those stores on the EU site?

If they are exclusive to just those stores, why were we told they would be in all SE copies regardless of origin?

Can you give us a list of store chains that are doing the promo? (or a list that isn't, which ever is shorter)

Is there anything you can do to help those of us that placed SE pre-orders at stores not offering these items, considering that we couldnt change our Pre-orders after the fact without loosing the SE?

and please, please, dont tell us to complain to the stores. They dont have a clue,  and we dont exactly have "Hard facts" from your sites or forums to back  up our complaints. They just point us right back at you.

Any help you can give to clarify what exactly is going on will be appreciated by everyone I think. ../../../../images/forum/emoticons/smile.png

Modifié par Kovnic, 05 mars 2011 - 10:13 .

[Tarion Besbald]

Yay.

To me as a customer, it doesn't matter whose fault it is. I'll be pissed anyway.

I'm only interested in getting the pre-order DLC, I am not interested in combing through 17599327512 shops, EULAs, terms and whatever just to find out that Shop A will grant me the goodies, while Shop B won't. Don't advertise with stuff like that, only to make a frownie face later and say "we're sorry, it's not our fault, sorry about your damn luck!".

At least activate the pre-order DLC for all signature edition buyers, that shouldn't be too much of a problem and the signature edition had to be pre-ordered WAY BACK. Otherwise, I'd be pretty annoyed.

[Kovnic]

Tarion Besbald wrote...


At least activate the pre-order DLC for all signature edition buyers, that shouldn't be too much of a problem and the signature edition had to be pre-ordered WAY BACK. Otherwise, I'd be pretty annoyed.

Sadly, it may not be that simple for the EU.

IF the EU DA2 site is correct and the Fadeshear and Lion of Orlais ARE in fact exclusive to GAME and Gamestation, then BW/EA cant just "activate" the items for everyone, as that would no doubt break their deal with Game and Gamestation.

Of course if the EU site is wrong, and the US site/Forum posts are correct, then yeah, I too think activating the items for all SE at the BW/Ea end shouldnt be a problem.

Sadly, until they clarify all of this with a real explanation as to how all this was supposed to work (and how it is working in reality) we wont know.

[Ranadiel Marius]

Kovnic wrote...
Ok, so, let me just see if I have this right...
1) Bioware/EA announce that The Fadeshear and Lion of Orlais are going to be made available to anyone that pre-orders before March 8th, and that ANY SE pre orders will get them Automatically.  

No the first post on the subject was here which clearly states that you only get it at participating retailers.

Kovnic wrote...2)Amazon UK dont honour this announcement, but neither Amazon UK or Bioware EA mention this to anyone. When asked, Amazon say to Ask Bioware/EA.

Chris looked into the matter in this very thread and confirmed that Amazon.co.uk is not participating, so this was mentioned to the forum goers.

Kovnic wrote...
4) Bioware/EA avoid this thread like its not actually here. They have yet to address either the now removed Free content, or the miss information they gave at their announcment. SE editions, and those that pre-ordered based on "Everyone gets these items for pre-ordering regardless of store used" are screwed..

See above about Chris posting in this very thread a long time ago.

Kovnic wrote...
Ok, I saw another thread was made on this subject and it got locked with a rather vague explanation. 
First we have the original Forum post about these items that says they come with all SE copies of the game, we got a clarification :-

The original post from Bioware on these items was clear. Chris then spoke about something that he apparently did not have all the facts about. A shame, but nothing can be done about it now.

Kovnic wrote...
How EXACTLY does the Fadeshear and Lion of Orlais offer work in the EU? Are those of us that didnt order from the stores listed on the EU DA2 site going to miss out on the items?If those items are in fact available from more stores than those listed on the site, why are they marked as exclusive to those stores?If they are exclusive to just those stores, why were we told they would be in all SE copies regardless of origin?Can you give us a list of store chain that are doing the promo? (or a list that isnt, which ever is shorter)Is there anything you can do to help those of us that placed SE pre-orders at stores not offering these items, considering that we couldnt change our Pre-orders after the fact without loosing the SE?

-If you preordered the game from a participating retailer then you will either get a code for the items by email or when you pick the game up.
-Likely those are just the big name stores that paid extra to get their name on the web site(asuming there are others). Please note that if a store is advertising the tiems, odds are they are a participating retailer.
-Because Chris apparently didn't have all the facts and/or assumed that no store would have any reason not to be a participating retailer. Also *points to Seb's post linked to above*
-Contact EA's EU division as they are the ones most likely to have such a list.
-I would imagine they can't because participating retailer implies that there is likely a contract, and a contract likely means they are contractually obligated not to give out the codes except through participating retailers.
Note: I am not affiliated with EA/Bioware in anyway, I am just a forum goer providing some facts and reaosnable assumptions.

Edit: Forgot to mention that preorder bonuses work in such a way on the PS3 that if any of you who preordered from Amazon.co.uk got the PS3 version, you don't need to worry about this mess.

Modifié par Ranadiel Marius, 05 mars 2011 - 01:40 .

[Kovnic]

Ranadiel Marius wrote...

*snip*

-If you preordered the game from a participating retailer then you will either get a code for the items by email or when you pick the game up.
-Likely those are just the big name stores that paid extra to get their name on the web site(asuming there are others). Please note that if a store is advertising the tiems, odds are they are a participating retailer.
-Because Chris apparently didn't have all the facts and/or assumed that no store would have any reason not to be a participating retailer. Also *points to Seb's post linked to above*
-Contact EA's EU division as they are the ones most likely to have such a list.
-I would imagine they can't because participating retailer implies that there is likely a contract, and a contract likely means they are contractually obligated not to give out the codes except through participating retailers.
Note: I am not affiliated with EA/Bioware in anyway, I am just a forum goer providing some facts and reaosnable assumptions.

Thats pretty much how I see this playing out to be honest. However, if this is the case a few things need to be corrected for future promos.

First off, it needs to be made a lot more clear when an offer is limted to participating retailers only, some adds for this offer made that clear (like the one you linked), others did not (like the 3 I linked). Inconsistant marketing helps nobody. For example,  dragonage.bioware.com/da2/info/order/  does not make it clear that it is "At participating stores only". It should say it in the add itself, not tucked away in small print.

If they list items as exclusive to a set of stores like the EU DA2 site does ( eu.dragonage.com/dragonageii/extra/ ), then lists those stores, I expect that to be "The list". If there are more stores taking part, it should say "And other participating stores" in the add itself. Claiming items are only available at certain stores (Implied by using the words "exclusive at...") when they are actually available from a LOT more stores is false advertising in my eyes, and only helps to confuse people.  * and no...hiding a "Participating retailers only" line in the small print is NOT spelling it out, especially when there are is contradicting info flying around (see next point)*

Posts made by Chris didnt help to clear things up, which is a shame, as I know thats what he wanted to do. Mistakes happen, so no biggie. That said, when those mistakes cause as much confusion as they have done, I would expect a bit more effort to be made to clear up the confusion. As you say, Chris posted in this thread...many many pages ago.  It didnt help, and more should have been done to spell out how exactly this worked apart from just  telling us to "Complain to the stores".

On that subject. If what we have just said is true, and it was at participating stores only, why are we being told to complain to stores that are not taking part? (As per the post made in the now locked thread from yesterday, I quoted from above) 
That in itself confuses things further by implying that the stores are making a mistake by not supplying the items in the offer.

And finally, if an offer was "intended" to be available to all SE pre-orders - but was going to be limited to those stores that chose to opt in, then the offer should have been made public knowledge WAY before the SE deadline date ended. The way it was done pretty much means that those of us that pre-ordered the SE played russian roulette with what items we would get, without even knowing it.

Modifié par Kovnic, 05 mars 2011 - 02:27 .

[Ranadiel Marius]

F! My post got eaten by my connection. Time to try and remake it. x_x And it appears to have been eaten again. Hopefully I am not double posting...

Kovnic wrote...

First off, it needs to be made a lot more clear when an offer is limted to participating retailers only, some adds for this offer made that clear (like the one you linked), others did not (like the 3 I linked). Inconsistant marketing helps nobody. For example,  dragonage.bioware.com/da2/info/order/  does not make it clear that it is "At participating stores only". It should say it in the add itself, not tucked away in small print.

This is not an EA issue. This is an issue with advertisers in general. Look at pretty much any promotion in existence, all limitions like this will be in the small print. Is it wrong? Possibly. Is it going away with in my lifetime? Probably not.

Kovnic wrote...

On that subject. If what we have just said is true, and it was at participating stores only, why are we being told to complain to stores that are not taking part? (As per the post made in the now locked thread from yesterday, I quoted from above)  
That in itself confuses things further by implying that the stores are making a mistake by not supplying the items in the offer.

I don't know which thread you are talking about, but was it about the SE? Because that is an entirely different situation. If it was about the preorder items, then I imagine the reasonign was that the retailers were the ones who chose not to participate and the only way to get them to participate is to make them realize they are losing sales. Probably too late to do anything about this promotion, but contacting them might prevent similar situations in the future.

Kovnic wrote...

And finally, if an offer was "intended" to be available to all SE pre-orders - but was going to be limited to those stores that chose to opt in, then the offer should have been made public knowledge WAY before the SE deadline date ended. The way it was done pretty much means that those of us that pre-ordered the SE played russian roulette with what items we would get, without even knowing it.

I agree that the item timing was handled poorly. Frankyl I remember being very annoyed when they announced the Irons belt as I would have done my SE preorder through EA had I known about that. However it is still possible to get the items and the SE. Heck, I've got three copies on preorder so I can get all the items(not that intend to keep all three copies long term).

[Kovnic]

Ranadiel Marius wrote...

This is not an EA issue. This is an issue with advertisers in general. Look at pretty much any promotion in existence, all limitions like this will be in the small print. Is it wrong? Possibly. Is it going away with in my lifetime? Probably not.

Your right that is a problem with adds like this in general, but this particular add is an EA/BW add, so this particular complaint IS an EA/BW issue. Its a case of legal requirement vs Business ethics. I feel let down by EA/BW advertising ethics, even if they are legally covered.

Ranadiel Marius wrote...

I don't know which thread you are talking about, but was it about the SE? Because that is an entirely different situation. If it was about the preorder items, then I imagine the reasonign was that the retailers were the ones who chose not to participate and the only way to get them to participate is to make them realize they are losing sales. Probably too late to do anything about this promotion, but contacting them might prevent similar situations in the future.

It has been said in this thread, (2nd to last post by Chris) and in a thread from yesterday when someone posted that another EU store was not honouring the promo item deal.  I can see what your saying, and yes complaining that they had not taken part in the promo would get those store chains to take notice of this in future. So for that, I guess going to the stores would help...with future promos.  But in this case will it help? BW/EA gave the stores the option to opt out of the promo, so stores cant be blamed for doing so. If they dont want stores to opt out, dont make it optional.  Our complaint is not that the stores opted out, but rather that most of us were incorrectly told that ALL stores were taking part  thanks to a less than clear advertising campaign and unfortunate Forum posts intended to clear things up. Then when it actually came out that not all stores were taking part, we felt (and rightly so in my opinion)...cheated.
How is that a store issue?

Ranadiel Marius wrote...
I agree that the item timing was handled poorly. Frankyl I remember being very annoyed when they announced the Irons belt as I would have done my SE preorder through EA had I known about that. However it is still possible to get the items and the SE. Heck, I've got three copies on preorder so I can get all the items(not that intend to keep all three copies long term).

If I had the money, and I cared enough about the promo items, I may have done so too. but now, the only reason I am still posting here is on Principal rather than because I want these items. I dont like being miss lead, intentionally or not, and it rubs me the wrong way to see it being ignored by a developer I considered "good with its fan base". (and it IS being ignored, the last post in here from a staffer was over a month ago)  As for the EA part of the business...well I have always heard bad things. Never experienced it myself till now.
Also, just as a heads up, (although from your posts I can see you do your research so I am sure its unnecessary, but...) the SE promo ended a LONG time ago, so if any place is still offering the SE, I am pretty sure its doing so incorrectly and wont actually be able to provide the SE. (unless I missed something in the SE add small print? lol)

Modifié par Kovnic, 05 mars 2011 - 04:16 .

[Jak Tor]

Kovnic I agree with you absolutely...

I cancelled my preorder of the Signature Edition from Amazon this morning... I'll get the Ultimate Edition whenever it comes out or maybe even when it's reduced... I don't think I'll be willing to pay more than £14.99 after this farce...

[Ranadiel Marius]

Kovnic wrote...

Your right that is a problem with adds like this in general, but this particular add is an EA/BW add, so this particular complaint IS an EA/BW issue. Its a case of legal requirement vs Business ethics. I feel let down by EA/BW advertising ethics, even if they are legally covered.

I get what you mean, but as long as people tolerate the practice on a consumer level, all buisnesses will continue to practice it. So to change EA's practice you pretty much have to change the entire system. At least that is how I see it. *shrug*

 Kovnic wrote...

It has been said in this thread, (2nd to last post by Chris) and in a thread from yesterday when someone posted that another EU store was not honouring the promo item deal.  I can see what your saying, and yes complaining that they had not taken part in the promo would get those store chains to take notice of this in future. So for that, I guess going to the stores would help...with future promos.  But in this case will it help? BW/EA gave the stores the option to opt out of the promo, so stores cant be blamed for doing so. If they dont want stores to opt out, dont make it optional.  Our complaint is not that the stores opted out, but rather that most of us were incorrectly told that ALL stores were taking part  thanks to a less than clear advertising campaign and unfortunate Forum posts intended to clear things up. Then when it actually came out that not all stores were taking part, we felt (and rightly so in my opinion)...cheated.
How is that a store issue?

In this case, it probably won't help because it is too close to release date. Had it been done earlier, thenit might have helped, but that is something that is impossible to gauge. However assuming that their are contractual obligations that prevent Bioware from just handing the items out to everyone, the store is the only person who can do anything. The best that can hoped for is that EA/Bioware has learned form their mistakes and will be clearer in the future. 

 Kovnic wrote...

If I had the money, and I cared enough about the promo items, I may have done so too. but now, the only reason I am still posting here is on Principal rather than because I want these items. I dont like being miss lead, intentionally or not, and it rubs me the wrong way to see it being ignored by a developer I considered "good with its fan base". (and it IS being ignored, the last post in here from a staffer was over a month ago)  As for the EA part of the business...well I have always heard bad things. Never experienced it myself till now.
Also, just as a heads up, (although from your posts I can see you do your research so I am sure its unnecessary, but...) the SE promo ended a LONG time ago, so if any place is still offering the SE, I am pretty sure its doing so incorrectly and wont actually be able to provide the SE. (unless I missed something in the SE add small print? lol)

I can understand that, and you have been quite civilized in this discussion, which I appreciate. I hoep things work out for you somehow.

As for SE, yeah I know. I got my SE preorder from Amazon.com a long time ago. I then got a preorder from EA and Bestbuy for their items.