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Amazon.co.uk not supporting pre-order bonuses


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#1001
Childofbaahl

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vometia wrote...

Childofbaahl wrote...

Go HERE and click the 'more info' tag by the soundtrack and a pop up will give you the download option

No mention of any soundtrack there, at least for me.  Wonder how much other stuff I'm still missing?  I have to say I'm... actually, I'm speechless.


If it's not showing up there then contact EA and let them know, it should be there. It's where I downloaded all my DLC from. They should be able to unlock it for you.

#1002
vometia

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Childofbaahl wrote...

If it's not showing up there then contact EA and let them know, it should be there. It's where I downloaded all my DLC from. They should be able to unlock it for you.

Yeah, I've asked them to unlock some of the missing bits, but I had to specify what I didn't have and was unaware of the soundtrack at the time.  I've raised another support ticket since I don't fancy enduring another long queue for Live Chat, but I'm not sure if anyone monitors the ticket system.

I wish they'd just go back to putting this stuff on the discs; it's not as if the pirates are going without, just us.  I am increasingly thinking I'm an idiot for not going down the same route, especially as I've already paid for the bloody stuff. <_<

#1003
OBakaSama

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You do sound really unlucky, vometia. Hope it gets sorted out soon.

Generally, well...it seems Fadeshear and Lion of Orlais gets unlocked anyway; at least it did in mine. But aside from a different, shinier sleeve I'm guessing the SE really wasn't all that different; only the code we get unlocks more stuff. Which is pretty much as it was promoted (the ingame content thing).

Perhaps BioWare/EA added the dlc after us kicking up a furore. (I'd like to think that helped.)

Now if only DA2 didn't have the 'little' buggy problems I got when I played it. ("Whaddya mean I can't save or access any menu!" Glad there was a beta 1.01 patch.)

#1004
BigEvil

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My SE arrived today. Got it installed, registered and all my extra content is sorted. Now I'm off to start playing.

Hope anyone still waiting or with problems gets everything sorted out. Good luck folks.

#1005
vometia

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OBakaSama wrote...

You do sound really unlucky, vometia. Hope it gets sorted out soon.

Generally, well...it seems Fadeshear and Lion of Orlais gets unlocked anyway; at least it did in mine. But aside from a different, shinier sleeve I'm guessing the SE really wasn't all that different; only the code we get unlocks more stuff. Which is pretty much as it was promoted (the ingame content thing).

Perhaps BioWare/EA added the dlc after us kicking up a furore. (I'd like to think that helped.)

Now if only DA2 didn't have the 'little' buggy problems I got when I played it. ("Whaddya mean I can't save or access any menu!" Glad there was a beta 1.01 patch.)

I figure I've been luckier regarding the bugs: nothing really game-breaking yet, just the occasional wrinkle where my character stops fighting randomly and objects that sometimes can't be picked up.  Considering what others have experienced, I've got off lightly, and perhaps my problems with DLC are at least more easily sorted out (even though I'm now onto the fourth iteration...)

#1006
OBakaSama

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The most problem I had prior to actually playing was a minor log-in thing.

It's the whole process that puts me off PC gaming; so it's back to my 360 for ME3.

#1007
vometia

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I've heard back from EA Support and they've asked me to tell them what's supposed to be included in the Signature Edition. If EA really doesn't give their support staff basic product information, I'm really shocked. :o

#1008
Druss99

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vometia wrote...

I've heard back from EA Support and they've asked me to tell them what's supposed to be included in the Signature Edition. If EA really doesn't give their support staff basic product information, I'm really shocked. :o


That is.... I don't even know its idiotic. They seem to have opened an EA call centre in Belfast for customer support, I saw an advertisement for a managerial position in there and the only qualifications they asked for were some GCSE's and sales experience. It really made my mind boggle. I'd have imagined managerial experience preferably within a call centre and knowledge of the games industry would have been a better place to start, not sales experience.

Start making stuff up and claiming its part of the SE. You know you want to ;).

I still haven't got mine and if it doesn't arrive tomorrow I'm going to start the process of becoming upset. I'm half tempted to just return it for a refund and buy Crysis 2 as any enthusiasm I had at all is now gone.

#1009
vometia

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Druss99 wrote...

That is.... I don't even know its idiotic. They seem to have opened an EA call centre in Belfast for customer support, I saw an advertisement for a managerial position in there and the only qualifications they asked for were some GCSE's and sales experience. It really made my mind boggle. I'd have imagined managerial experience preferably within a call centre and knowledge of the games industry would have been a better place to start, not sales experience.

Start making stuff up and claiming its part of the SE. You know you want to ;).

I've found myself dealing with sales people before when I've phoned up various companies for support, maintenance and so forth.  Having someone trying to sell me something when I'm trying to get it fixed is extremely irritating and strikes me as not the most helpful set of priorities.  At least EA's support haven't tried that... yet.

I must admit it's tempting to just ask for random stuff; or at least to point out that it's an open invitation to do so.  Sigh.

Druss99 wrote...

I still haven't got mine and if it doesn't arrive tomorrow I'm going to start the process of becoming upset. I'm half tempted to just return it for a refund and buy Crysis 2 as any enthusiasm I had at all is now gone.

That's extremely annoying.  Although I've had a days long hassle with its DRM, at least I've got the bloody thing; tomorrow will be four days and counting after the UK/Ireland release, itself already delayed after everyone else got it.  But I shouldn't be encouraging you to feel irate, I'm sure you can do that by yourself...  :(

#1010
Druss99

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vometia wrote...

That's extremely annoying.  Although I've had a days long hassle with its DRM, at least I've got the bloody thing; tomorrow will be four days and counting after the UK/Ireland release, itself already delayed after everyone else got it.  But I shouldn't be encouraging you to feel irate, I'm sure you can do that by yourself...  :(

I haven't reached irrate yet and I'm not entirely sure why. If it was ME3 or something I'd have removed someones arms by now. But I've made the decision that if its not here tomorrow then thats going beyond a joke and I'm going to have to vent at some poor foreign chap from Amazon. Whats most likely to happen is that it will arrive and something else will go wrong with it, which will lead straight to rage.

Have you actually got playing it yet at all?

#1011
vometia

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Druss99 wrote...

Have you actually got playing it yet at all?

Yes.  Contrary to my DRM experiences, I've actually rather enjoyed it.  It's fairly obvious they rushed it (EA wanting to get it out before the end of the financial year, I guess) but in spite of that the story is reasonably good, it plays well and has a reasonableish amount of content.  Although it could have been bigger and better, it could also have been a lot worse.

#1012
Childofbaahl

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I'm enjoying it too, I've played over 9hrs and hardly done anything... no main quests just side stuff and companion stuff... Here's hoping it's longer then the 30hrs quoted by some people... The voice acting is great IMO - Isabella is a hoot...

Just wish I could get onto the DA: L facebook game in order to get the rest of the DLC... Friggin flashplayer...

#1013
vometia

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In the end, I asked them for a new Signature Edition code, which they gave me: I finally seem to have all the various bits and pieces unlocked. So for anyone else with the same problem, that's my recommendation rather than answering the "what are you missing?" question.

#1014
Dunizel

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I was totally furious.

When I opened the sealed Amazon envelope, the game was already opened, the plastic sheet outiside ripped, the plastic cover broken in various places, with pieces everywhere, the xbox seal broken too. I even though the dvd wasn't going to be inside. It was. The dlc codes were there too, but I was convinced they would have been already used. Luckly, they weren't. This doesn't change the fact that my game was clearly opened before the packaging, and was even broken. I really have no idea what to do now. Even if I file a complain, they cannot send me another Signature. I used the codes because they were for a signature one I couldn't have anyway otherwise, but I am now with a broken box and I am mad because it was opened, for whatever reason I don't know...I am lucky the SE didn't have a special package I suppose...after all, at least what I have, is a normal xbox game with a different cover image. Inside there were 2 leaftes with codes (one with 2 codes - black emporium and exiled prince - one with only the signature edition content). Tell me if there was anything more inside, because I really cannot be sure they took something from inside the box.
Last time I order a collector from Amazon.

Modifié par Dunizel, 15 mars 2011 - 08:42 .


#1015
The Uncanny

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I'm sorry to perform thread necromancy... but I just wanted to issue a general thank you to whoever was responsible for resolving the issue with Amazon.co.uk and the pre-order bonuses.

I was pleasantly surprised to find I had them when I started playing but am left with no clue as to who made this possible.

So, whoever you are - thanks. I appreciate it. :wizard: