1014 réponses à ce sujet

[Tamahome560]

This is an outrage *shakes fist*



Disappointed in Amazon but it's only 2 items ... I can live with that.

[shedevil3001]

i bet they get a serious amout of complaints over this *serves them right* its bad for buisness if you cheat people out of stuff they are supposed to get

[Inzhuna]

Hm, I'm now thinking of buying another copy just to get those two items. I'm so sad. What's the cheapest deal for a digital pre-order (Europe), does anybody know?

[shedevil3001]

i've never had anything on digital copy before sorry :{

[CyanArc]

pumpkinman13 wrote...

Please everybody who ordered the SIG edition from UK post and lets try and get Amazon's attention.

http://www.amazon.co...DiscussionsNRPB

This is disgusting.

I sincerely hope Master Priestly and his team can offer the bonus DLC in Amazon UK's stead, I see no logical reason why they cannot. Although I dislike setting the responsibility on Chris and co's shoulders. This is Amazon UK's sin, and they need to rectify it.

I sent them a stongly-worded e-mail (to their customer service team) instead of posting on the thread at amazon.co.uk as I don't think anyone will read it there, I suggest you do the same. I am certainly not going to pre-order other games from them in the future.

Edit: It's not about the two promotional items, it's about not getting what I paid for without any warning on their part .(I have to learn about it through Mr.Priestly half a month after the SE pre-orders have stopped)

Modifié par Endoriel112, 31 janvier 2011 - 11:09 .

[Eudaemonium]

This actually makes me really happy that I switched my pre-order from Amazon to GAME back in January.

[00_Gundam]

Amazon france does not seem to offer the preorder bonus either

[Inzhuna]

Sent an email to Amazon as well.

[Knightstar2001]

KennethAFTopp wrote...

I am also a little peeved that the GameStop preorder bonus is a Xbox exclusive, which is annoying. A deal breaker no.. but really really annoying.

What Gamestop pre-order bonus are you talking about? Gamestop only has the Fadeshear and Lion of Orlais shield like almost every other retailer?  You get those if you pre-order any version of Dragon Age 2, so what are you talking about?

[pumpkinman13]

Also sent an email to Amazon.

[MorGothic]

Posted in the Amazon thread and sent them an email.

[Victia]

Email sent aswell! I really am dissapointed in amazon

[tigrina]

Thanks Chris for your update.



While I am not particularly sad about these two items, it really is sad that amazon.co.uk would be the only one not willing to participate with the pre-order bonus items.



If anyone manages to get some sort of explanation out of their customer support, I would appreciate if it would be put in this thread.

[aerowars617]

pumpkinman13 wrote...

Estelindis wrote...

I preordered from Amazon.co.uk as well. I'm kinda confused as to why these items wouldn't just be part of all copies of the Signature Edition. I mean, ultimately, I'd rather get a bonus character free than a couple of items any day. But the items would still be nice.

http://www.amazon.co...Tx2MIX9F1YMN8VJ

Message here then! Please try and attract as many people to this and see if we can get there attention.

Just posted on the Amazon forum...

wrt BioWare offering this pre-order stuff themselves, wouldn't they be able to tell by the CD key registered which authorised DA2 copies are SE, hence if its SE it MUST be a pre-order, hence qualifying for the pre-order promo? It would be nice if they were offered to us by Amazon or BioWare, but at the end of the day, Its better to have paid £5 less than to have paid the extra, I mean are the sword and shield really worth £2.50 each?

[Estelindis]

pumpkinman13 wrote...

Message here then! Please try and attract as many people to this and see if we can get there attention.

Done!  Will email as well.  (Sent an email back when they were trying to sell the SE for an increased price as well, and they eventually got on track with that, so here's hoping.)

[Lord_Saulot]

I don't see why Amazon.co.uk is having this trouble when Amazon.com is doing it properly. Isn't the benefit of a multinational retailer supposed to be some kind of standard policy?

[TJPags]

Wow, that's very uncool.



Any idea why they're doing this?

[Tleining]

@ Endoriel112

"Edit: It's not about the two promotional items, it's about not getting what I paid for without any warning on their part .(I have to learn about it through Mr.Priestly half a month after the SE pre-orders have stopped)"



ugh, could you please stop it? We are talking about the bonus-items. You didn't pay for bonus-items. You receive them as a ..well, bonus. I also complained to amazon.co.uk about their decision not to include those items, but please don't tell them that you want what you paid for. You haven't paid for anything yet, you pre-ordered the normal game, and because they participate in the SE, you might have been upgraded to it. You didn't pay for it or anything else.

[Inzhuna]

If anyone's interested, that's what they replied to me.



"Dear Customer,



Thank you for contacting Amazon.co.uk.



I do understand that you are expecting to receive the Bonus items with this product "Dragon Age 2 - Signature Edition (PC DVD)".



On checking our website, I can see that currently there is no information about the bonus item for this product.



For details on all our current Pre-Order Promotions, you can find the information at the following URL:



http://www.amazon.co...ocId=1000299573



If you have seen a Pre-Order Promotion on a Video Game product sold on another website, but do not see the same offer listed on Amazon.co.uk, it means that the Promotion is not available on Amazon.co.uk.



Customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to contact us.



Thank you for your interest in Amazon.co.uk."



Yeah... talk about missing the point.

[HTTP 404]

someone messed up at amazon.uk. Company probably forgot to put in pre orders by january 11 seeing that the game doesnt come out till march 8. its what you call greed. Why not make some money now and worry about ordering the product for customers till a little bit later. Kinda like a interest free loan so to speak. Scandalous. You all should ask for a full refund and buy the product else where seeing as you wont get the SE edition.

[HTTP 404]

Tleining wrote...

@ Endoriel112
"Edit: It's not about the two promotional items, it's about not getting what I paid for without any warning on their part .(I have to learn about it through Mr.Priestly half a month after the SE pre-orders have stopped)"

ugh, could you please stop it? We are talking about the bonus-items. You didn't pay for bonus-items. You receive them as a ..well, bonus. I also complained to amazon.co.uk about their decision not to include those items, but please don't tell them that you want what you paid for. You haven't paid for anything yet, you pre-ordered the normal game, and because they participate in the SE, you might have been upgraded to it. You didn't pay for it or anything else.

I think you are wrong, respectfully.  if you paid before jan 11 you paid for an SE edition not a standard.

[Tleining]

@ HTTP 404

well, discussing that would be splitting hairs. my point is, that you have no right to any of it. At this moment, you haven't paid. So if amazon would cancel that pre-order (which they could), we could complain all we want, it wouldn't change anything (legally that is).

If we want amazon to give us those bonus items, we shouldn't go to them and demand what is rightfully ours. We want them to reward us for pre-ordering the game. And we should make that clear in our complaints.

[The Elder King]

HTTP 404 wrote...

someone messed up at amazon.uk. Company probably forgot to put in pre orders by january 11 seeing that the game doesnt come out till march 8. its what you call greed. Why not make some money now and worry about ordering the product for customers till a little bit later. Kinda like a interest free loan so to speak. Scandalous. You all should ask for a full refund and buy the product else where seeing as you wont get the SE edition.

If you preordered the game before Jan 11th you'll get the SE from Amazon.co.uk. You won't get the other two bonuses, which are not part of the bonuses of the SE. The SE' bonuses are: Sebastian DLC, downloadable soundtrack, Might of the sten, apoustate's courage, adder of antiva e seeker's bulwark (plus a ring maybe). The Fadeshera and the Lion are promotional bonuses that come with a preorder from the retailers who joined this promotion, and are obviously included in the SE if you preordered this. Since Amazon didn't join the promotion, thet don't come with the SE (althoug Bioware could put this bonuses in the SE box to avoid the lack of promotion of Amazon.co.uk)

[tigrina]

Except that one of the problems lies in the fact that you can not pre-order the SE any longer, so you can not move your order either.



It stings especially since the other amazons seem to all have those pre-order bonusses.



Anyway, complaint mail is on its way (in a polite sensible way).

[D4rkFire]

I have sent them an email so I hope to hear from them soon