22 réponses à ce sujet

[canisarmani]

This only happens in Mass Effect 2.  When I press start to go to the Cerberus Network and the game menu the screen fades to black and then nothing.  I can't go back to the dashboard and I have to restart the Xbox.  I have all of the major DLC but none of the extra weapon packs.  I have cleared the xbox's cache and it didn't work, I have redownloaded the Shadow Broker thinking it might have done something but it keeps on freezing.  It freezes at the start menu for both disks.  Why is this just now happening? All of my other games are fine. And my disks look brand new, I have had this game from the beginning and this has never happened.

Any help is appreciated. 

Oh, and sorry if this has been asked before I ran a couple searches and didn't see anything.

Modifié par canisarmani, 19 janvier 2011 - 04:10 .

[somecthemes]

I'll just assume you've tried out other games to make sure it isn't a problem to do with the xbox and not the game. You might try disconnecting your xbox from its internet connection. That might help if something with accessing the cerberus network is making the game crawl. Another slightly more extreme option is to delete your downloaded DLC in order from newest first and hope that you can redownload after being able to access the game. Before all of that, to ensure that it isn't the disk, put the other disk in as if you were loading a save from that disk. I assume this won't work either, but at least you will know for a fact that the game itself isn't the issue.

[canisarmani]

somecthemes wrote...

I'll just assume you've tried out other games to make sure it isn't a problem to do with the xbox and not the game. You might try disconnecting your xbox from its internet connection. That might help if something with accessing the cerberus network is making the game crawl. Another slightly more extreme option is to delete your downloaded DLC in order from newest first and hope that you can redownload after being able to access the game. Before all of that, to ensure that it isn't the disk, put the other disk in as if you were loading a save from that disk. I assume this won't work either, but at least you will know for a fact that the game itself isn't the issue.

I tried all of that.  I think it has something to do with the Cerberus network. The game will work if I remove the hard drive and and Im not connected to live.  But it won't work with hard drive in and no live and it will not work with live and no hard drive. 

I'm going to call customer service and let them know.
EDIT: I used the chat app.  I didn't like it.  But she is going to have her supervisor contact me through email.

Modifié par canisarmani, 20 janvier 2011 - 01:19 .

[ltmarcos23]

Same thing is happening to me. I have a feeling it has something to do with the new Xbox Live patch I downloaded today. Cerberus Network and it may be currently incompatible. I was playing RDR Undead Nightmare earlier today after the patch with no problems. Tried unplugging network cable still froze.

EDIT: Just got off with chat turns out one of my saves, the one i was curently playing, was somehow corrupted still blame patch i dl today. My suggestion to you canisarmani would be to use a jump drive or  external HDD and move your saves one by one to it and try starting it up with the jump drive or external HDD not plugged in.

Really bums me out was playthrough number 5 and was close to finishing it. had about 15-20 hrs on it

Modifié par ltmarcos23, 21 janvier 2011 - 04:55 .

[canisarmani]

ltmarcos23 wrote...

Same thing is happening to me. I have a feeling it has something to do with the new Xbox Live patch I downloaded today. Cerberus Network and it may be currently incompatible. I was playing RDR Undead Nightmare earlier today after the patch with no problems. Tried unplugging network cable still froze.

EDIT: Just got off with chat turns out one of my saves, the one i was curently playing, was somehow corrupted still blame patch i dl today. My suggestion to you canisarmani would be to use a jump drive or  external HDD and move your saves one by one to it and try starting it up with the jump drive or external HDD not plugged in.

Really bums me out was playthrough number 5 and was close to finishing it. had about 15-20 hrs on it

You know, I didn't even think it would be one of my saves. But I don't really understand why it would be a save that's causing it. 
So EA relinked the Cerberus network to my gamertag but I am still having the issue.  I know its got something to do with one of the downloadable content because it works if I remove the hard drive and on a side note, does the Cerberus Network appear in the hard drive anywhere?. 

*MAJOR EDIT*

I've narrowed down the source.  The game only freezes when I use my gamertag.  If I choose to play the game with out my GT then it plays fine.  If its's the Cerberus Network trying to connect causing problems I don't know what to do. I have the redemption code I used but it's not showing up in the market place history.  And the EA tech guy that said he linked it to my Gamer tag but I can't find it any where.  And when I get to the actual game menu and I sign in it makes the game restart so I can get the network and the updates and the whole process starts over.  I am at a loss for words.

Modifié par canisarmani, 22 janvier 2011 - 05:13 .

[Shockwave81]

I had this happen to me a few days ago. Had to restart the xbox, but it worked almost fine after that - if not a little slower on the loading than usual.

[canisarmani]

Shockwave81 wrote...

I had this happen to me a few days ago. Had to restart the xbox, but it worked almost fine after that - if not a little slower on the loading than usual.

Restarting doesn't help me, but thanks.  I know it has something to do with my gamertag.  The game plays fine with all the DLC as long as I don't use my tag on my xbox.  And does the Cerberus network show in the harddrive?

[Shockwave81]

canisarmani wrote...

Shockwave81 wrote...

I had this happen to me a few days ago. Had to restart the xbox, but it worked almost fine after that - if not a little slower on the loading than usual.

Restarting doesn't help me, but thanks.  I know it has something to do with my gamertag.  The game plays fine with all the DLC as long as I don't use my tag on my xbox.  And does the Cerberus network show in the harddrive?

Yeah, my Cerberus Network still shows on the harddrive. 

I'm having other issues with my game now - slow downs and jerky animations when I try to turn my characters while running...

[canisarmani]

Shockwave81 wrote...

Yeah, my Cerberus Network still shows on the harddrive. 

I'm having other issues with my game now - slow downs and jerky animations when I try to turn my characters while running...

I did have the Cerberus Network and the EA guys put it back on my gamertag but it's not showing in the hard drive.  If I go to my registered promotions here on the site it shows everything I have downloaded from the Cerberus network.  I wonder if it disappearing has caused all of these problems.  But it shows in the Xbox market place that I haven't downloaded it and because of the game freezing I can't get to the game's menu to download it.

[Kishiin]

Hi everyone, I'm afraid I'm in the very same boat as the topic creator. My gamertag seems to be the culprit here as well, because if I use a different profile, the game will get past the start screen, but what's the use if I've lost access to 1 complete file and another game in progress :\\



I've tried clearing my cache, installing both disks to my HDD, removing it and putting it back in, nearly everything I can think of, but still no fix. I've also tried to remove all of my DLC to see if that was the issue (which it isn't..), but now I can't go back and re-download it since I can't get back on Cerberus Network to begin with. Do any of you have any other ideas on how to remedy this? This is by far one of the most crippling glitches I've ever come across to such a great game.

[canisarmani]

Kishiin wrote...

Hi everyone, I'm afraid I'm in the very same boat as the topic creator. My gamertag seems to be the culprit here as well, because if I use a different profile, the game will get past the start screen, but what's the use if I've lost access to 1 complete file and another game in progress :\\\\

I've tried clearing my cache, installing both disks to my HDD, removing it and putting it back in, nearly everything I can think of, but still no fix. I've also tried to remove all of my DLC to see if that was the issue (which it isn't..), but now I can't go back and re-download it since I can't get back on Cerberus Network to begin with. Do any of you have any other ideas on how to remedy this? This is by far one of the most crippling glitches I've ever come across to such a great game.

I am sorry to hear that someone has the same problem, but now it may get more attention.  I know it's the Cerberus network that is causing the problem.  I have had it since the beginning.  I used the code that came with my pre-order.  I have all of the DLC on the network except for the extra weapon packs.  Then the network disappears.  

I don't understand why the Cerberus network is not showing up in my market place history.  Because it's not showing up I can't redownload for free.  And I can't use my code again.  Should I call Microsoft and tell them what is happening and ask them to give me the network?  Or is this Bioware's problem?  I used to have it.  It says it right there!  Why can't I get it back?

EA relinked it to my gamertag but they don't seem to understand that I have to download it in game and I can't get to the game because of the freezing.  I just want to play the game again.  Can I get an opinion from a Bioware offical here? 

[pb5kk]

 Hi guys, I encountered virtually the same issue!  I hope I can be of some assistance.  

The *Good* news is I was able to fix it and keep my character and all the "work" I put in...bad news is, it requires some technical legwork - I detailed what I did below, it is slightly technical and requires some work, but was worth it to me.  Basically I used the save editing process from this thread, with some changes.  For the rest of this post, I will assume you are comfortable with the above process.
Your savegames are stored in your Gamertag profile, that is why when using another Gamertag the game will load correctly, though you won't be able to access your saves. 

Your game saves are stored in a file called [your shepard's name]_32_[your shepard's class]_[DDMMYYYY].  Mine was "bork_32_soldier_01172011", no extension .  This file contains several .XBSAV files that can be extracted and edited for fun and profit in Modio.
PROBLEM: The game seems to access your savegames at startup, when you press Enter, even though you haven't tried to load them yet.  These saves are called Autosave.xbsav, ChapterSave.xbsav, then Save_0500.xbsav.  (the Save_500 can be any number, based on how many times you saved).  When I extracted these 3 files in Modio, I saw they were all 0 kilobytes in size - in other words, GONE.  

BUT!  My previous saves (save_0479, save_0477, etc). were all OK (each is about 64 kilobytes in size).  I erased the ChapterSave, Autosave and Save_0500 in Modio, then injected some backups of Autosave.xbsav and ChapterSave.xbsav (if you don't have backups of these I think you can just create duplicates of your most recent save and add them into modio with those filenames, the game doesn't seem to care, so long as they are valid ME2 saves and have those names).  My most recent "good" save was Save_0479.xbsav so I left that file there.

I rehashed and resigned the file in Modio, and saved to my 360 HD....then loaded it in my Xbox, and BAM!  Game loaded perfectly.  I was 37 hours into the game with the old save, my next most recent save was only 35 hours in so I lost progress, but not nearly as much as I would have! 
--------------------------
ALSO --- The above problem would occur several times...The 360 would freeze when I accessed the ME2 Save menu shortly after starting a mission (in my case, Firewalker).  As soon as I chose "save", BAM, Xbox 360 was unresponsive, had to pull the power cord after 5 minutes or so of waiting.  EVEN WORSE, my ChapterSave, AutoSave and most recent save would become 0 KB files (corrupted).  I read a post somewhere here that said to keep the Shepard file below 1 Megabyte in size.  So I deleted a lot of extra saves (I probably had 20) and left only 5 saves.  The game has run well ever since, I am just careful to use a handful of saves (5 or so is enough for me anyway).

Interestingly, none of the above was an issue until one of the recent title updates.  I can't prove anything, but I think they borked something. <_<

TLDR; use only 5 or 6 save slots until Bioware fixes this.

Modifié par pb5kk, 01 février 2011 - 06:12 .

[Kishiin]

pb5kk wrote...

 Hi guys, I encountered virtually the same issue!  I hope I can be of some assistance.  

The *Good* news is I was able to fix it and keep my character and all the "work" I put in...bad news is, it requires some technical legwork - I detailed what I did below, it is slightly technical and requires some work, but was worth it to me.  Basically I used the save editing process from this thread, with some changes.  For the rest of this post, I will assume you are comfortable with the above process.
Your savegames are stored in your Gamertag profile, that is why when using another Gamertag the game will load correctly, though you won't be able to access your saves. 

Your game saves are stored in a file called [your shepard's name]_32_[your shepard's class]_[DDMMYYYY].  Mine was "bork_32_soldier_01172011", no extension .  This file contains several .XBSAV files that can be extracted and edited for fun and profit in Modio.
PROBLEM: The game seems to access your savegames at startup, when you press Enter, even though you haven't tried to load them yet.  These saves are called Autosave.xbsav, ChapterSave.xbsav, then Save_0500.xbsav.  (the Save_500 can be any number, based on how many times you saved).  When I extracted these 3 files in Modio, I saw they were all 0 kilobytes in size - in other words, GONE.  

BUT!  My previous saves (save_0479, save_0477, etc). were all OK (each is about 64 kilobytes in size).  I erased the ChapterSave, Autosave and Save_0500 in Modio, then injected some backups of Autosave.xbsav and ChapterSave.xbsav (if you don't have backups of these I think you can just create duplicates of your most recent save and add them into modio with those filenames, the game doesn't seem to care, so long as they are valid ME2 saves and have those names).  My most recent "good" save was Save_0479.xbsav so I left that file there.

I rehashed and resigned the file in Modio, and saved to my 360 HD....then loaded it in my Xbox, and BAM!  Game loaded perfectly.  I was 37 hours into the game with the old save, my next most recent save was only 35 hours in so I lost progress, but not nearly as much as I would have! 
--------------------------
ALSO --- The above problem would occur several times...The 360 would freeze when I accessed the ME2 Save menu shortly after starting a mission (in my case, Firewalker).  As soon as I chose "save", BAM, Xbox 360 was unresponsive, had to pull the power cord after 5 minutes or so of waiting.  EVEN WORSE, my ChapterSave, AutoSave and most recent save would become 0 KB files (corrupted).  I read a post somewhere here that said to keep the Shepard file below 1 Megabyte in size.  So I deleted a lot of extra saves (I probably had 20) and left only 5 saves.  The game has run well ever since, I am just careful to use a handful of saves (5 or so is enough for me anyway).

Interestingly, none of the above was an issue until one of the recent title updates.  I can't prove anything, but I think they borked something. <_<

TLDR; use only 5 or 6 save slots until Bioware fixes this.

You are a godsend, pb5kk. I found that my autosave for one of my careers was corrupted, and I replaced it with my most recent save file. I lost my progress with Grunt's recruitment mission on insanity, but that is totally fine - at least I can play again! I'm finishing up the last DLC I had deleted in a rage while I was still fumbling for a solution before I can get started again, so I'll post again soon to follow up.

It's funny, I prefer console gaming to avoid problems like this, and they still seem to appear  in a place where fatal errors of that magnitude just shouldnt arise. Thanks so much!

[HeyBlade789]

+Same problem here, are we going to see a official fix for this?

[canisarmani]

pb5kk wrote...

 Hi guys, I encountered virtually the same issue!  I hope I can be of some assistance.  

The *Good* news is I was able to fix it and keep my character and all the "work" I put in...bad news is, it requires some technical legwork - I detailed what I did below, it is slightly technical and requires some work, but was worth it to me.  Basically I used the save editing process from this thread, with some changes.  For the rest of this post, I will assume you are comfortable with the above process.
Your savegames are stored in your Gamertag profile, that is why when using another Gamertag the game will load correctly, though you won't be able to access your saves. 

Your game saves are stored in a file called [your shepard's name]_32_[your shepard's class]_[DDMMYYYY].  Mine was "bork_32_soldier_01172011", no extension .  This file contains several .XBSAV files that can be extracted and edited for fun and profit in Modio.
PROBLEM: The game seems to access your savegames at startup, when you press Enter, even though you haven't tried to load them yet.  These saves are called Autosave.xbsav, ChapterSave.xbsav, then Save_0500.xbsav.  (the Save_500 can be any number, based on how many times you saved).  When I extracted these 3 files in Modio, I saw they were all 0 kilobytes in size - in other words, GONE.  

BUT!  My previous saves (save_0479, save_0477, etc). were all OK (each is about 64 kilobytes in size).  I erased the ChapterSave, Autosave and Save_0500 in Modio, then injected some backups of Autosave.xbsav and ChapterSave.xbsav (if you don't have backups of these I think you can just create duplicates of your most recent save and add them into modio with those filenames, the game doesn't seem to care, so long as they are valid ME2 saves and have those names).  My most recent "good" save was Save_0479.xbsav so I left that file there.

I rehashed and resigned the file in Modio, and saved to my 360 HD....then loaded it in my Xbox, and BAM!  Game loaded perfectly.  I was 37 hours into the game with the old save, my next most recent save was only 35 hours in so I lost progress, but not nearly as much as I would have! 
--------------------------
ALSO --- The above problem would occur several times...The 360 would freeze when I accessed the ME2 Save menu shortly after starting a mission (in my case, Firewalker).  As soon as I chose "save", BAM, Xbox 360 was unresponsive, had to pull the power cord after 5 minutes or so of waiting.  EVEN WORSE, my ChapterSave, AutoSave and most recent save would become 0 KB files (corrupted).  I read a post somewhere here that said to keep the Shepard file below 1 Megabyte in size.  So I deleted a lot of extra saves (I probably had 20) and left only 5 saves.  The game has run well ever since, I am just careful to use a handful of saves (5 or so is enough for me anyway).

Interestingly, none of the above was an issue until one of the recent title updates.  I can't prove anything, but I think they borked something. <_<

TLDR; use only 5 or 6 save slots until Bioware fixes this.

That's brilliant!  I didn't even think of Modio.  I have class in about an hour so after Microbiology I'll try it out.

Modifié par canisarmani, 02 février 2011 - 12:18 .

[pb5kk]

Glad to see this has helped someone! I suppose I earned a... ... Paragon Point?   I was about to not bother posting my findings but the OP's problem was so similar to mine that I couldn't ignore it.

I apologize about polluting the thread with the following negativity, but I have to vent:

• The advice "SAVE OFTEN" actually bites you in the Cloaca with this issue.  I was able to recover my savegame, only to run into the exact same problem later (which seems to be caused when you have several saves that pushes your Shepard over 1 MB in size).  If I hadn't been saavy enough to fool with 3rd party tools and lucky enough to find the save editing thread here, after I went through all the "official" technical support fixes (clean your hard drive cache, delete and restore your GamerTag, blah blah TAKE THIS CUSTOMER!)... I'd have chucked ME2 in the trash. 
• This has made me seriously reconsider purchasing ME3 or consoles in the future.  I'm a Mass Effect evangelist, who has turned many friends on to the
  game.  I love the lore, the universe, and good science fiction is hard
  to come by these days...but having to use unofficial means to fix this, along with other glitches and bugs makes for a lot of bitterness.  Take note, Bioware/EA.

P.S.  Bioware, to make myself even after wasting a lot of time fixing this, I edited my ME2 save and gave myself 2 additional levels and 800,000 credits and resources, and gave my Shepard the Illusive Man's eyes...don't punish me for this in ME3, officer. ..if I opt to buy it.

[Kishiin]

Wow. My file was just fine before I left for work and school today, only to freeze again when I turned it on this evening. I'm definitely going to shave off a lot of my save files so this doesn't happen a third time in the future.



No worries at all, I didn't catch a lick of negativity

[Kishiin]

Update: I tried removing some of my older save files in one of my careers so this wouldnt happen again, but even after that, The game still froze. I'm afraid that the whole career itself is faulty somehow. I'm going to start a new file (well, importing this Shepard from ME1) and seeing how it goes. I didn't lose too much since I wasn't that far to begin with, but we'll see.

[pb5kk]

Kishiin wrote...

Update: I tried removing some of my older save files in one of my careers so this wouldnt happen again, but even after that, The game still froze. I'm afraid that the whole career itself is faulty somehow. I'm going to start a new file (well, importing this Shepard from ME1) and seeing how it goes. I didn't lose too much since I wasn't that far to begin with, but we'll see.

I ran into that as well...I created a new Shepard file as you did, then tossed a good "save_xxxx.XBSAV" from my old shepard file into the new one using Modio.  That seemed to do the trick. (edit: I should also mention that I am using the stable 2.4 version of Modio, not the beta.  It may make a difference).

Also, to test if a save is valid without using on your Xbox - you can use Gibbed's ME2 save editor to open the .XBSAV, if it opens, then that particular save is valid.  If you get  a weird exception error, then it's corrupt.  Some of the XBSAVs I had were the right size (64KB), but wouldn't open in game or in the editor.

YMMV of course.

Modifié par pb5kk, 02 février 2011 - 08:16 .

[Kishiin]

Definitely. Earlier on, I tried deleting some of the useless saves using Modio to bring the file size down which worked like it should, but when I had to eventually reload after dying it froze just like before. I copied over the same file and tried deleting the saves in game instead, and still got the same problem, So Im not sure what was going on there. My new save is performing correctly of course, and I'm keeping my manual saves down to 5 or 6 like you said.



All of the problems have been associated with my second career, while my first career (which I'll mention has a ton of saves doesn't seem to be afflicted) is just fine.



This sure does feel like an experiment. Maybe this new career will be a perfect krogan speci... I mean not freeze up.

[canisarmani]

Sorry for taking so long to reply. pb5kk's solution worked! I am inspired to try to type up a tutorial if pb5kk hasn't already.

[pb5kk]

Glad to hear it's working!  I got all the way through the endgame with this method, thankfully.

You're free to write up a tut on this yourself, it'd probably be easier to read than the wordy stuff I write.

Way OT, I am curious if anyone has been banned from XLive for modifying game saves in a single player game like this.  Apparently MS considers this "tampering"...?   I had to use a similar method to get my Assassin's creed 2 save to work.

[Latorn]

pb5kk wrote...

 Hi guys, I encountered virtually the same issue!  I hope I can be of some assistance.  

The *Good* news is I was able to fix it and keep my character and all the "work" I put in...bad news is, it requires some technical legwork - I detailed what I did below, it is slightly technical and requires some work, but was worth it to me.  Basically I used the save editing process from this thread, with some changes.  For the rest of this post, I will assume you are comfortable with the above process.
Your savegames are stored in your Gamertag profile, that is why when using another Gamertag the game will load correctly, though you won't be able to access your saves. 

Your game saves are stored in a file called [your shepard's name]_32_[your shepard's class]_[DDMMYYYY].  Mine was "bork_32_soldier_01172011", no extension .  This file contains several .XBSAV files that can be extracted and edited for fun and profit in Modio.
PROBLEM: The game seems to access your savegames at startup, when you press Enter, even though you haven't tried to load them yet.  These saves are called Autosave.xbsav, ChapterSave.xbsav, then Save_0500.xbsav.  (the Save_500 can be any number, based on how many times you saved).  When I extracted these 3 files in Modio, I saw they were all 0 kilobytes in size - in other words, GONE.  

BUT!  My previous saves (save_0479, save_0477, etc). were all OK (each is about 64 kilobytes in size).  I erased the ChapterSave, Autosave and Save_0500 in Modio, then injected some backups of Autosave.xbsav and ChapterSave.xbsav (if you don't have backups of these I think you can just create duplicates of your most recent save and add them into modio with those filenames, the game doesn't seem to care, so long as they are valid ME2 saves and have those names).  My most recent "good" save was Save_0479.xbsav so I left that file there.

I rehashed and resigned the file in Modio, and saved to my 360 HD....then loaded it in my Xbox, and BAM!  Game loaded perfectly.  I was 37 hours into the game with the old save, my next most recent save was only 35 hours in so I lost progress, but not nearly as much as I would have! 
--------------------------
ALSO --- The above problem would occur several times...The 360 would freeze when I accessed the ME2 Save menu shortly after starting a mission (in my case, Firewalker).  As soon as I chose "save", BAM, Xbox 360 was unresponsive, had to pull the power cord after 5 minutes or so of waiting.  EVEN WORSE, my ChapterSave, AutoSave and most recent save would become 0 KB files (corrupted).  I read a post somewhere here that said to keep the Shepard file below 1 Megabyte in size.  So I deleted a lot of extra saves (I probably had 20) and left only 5 saves.  The game has run well ever since, I am just careful to use a handful of saves (5 or so is enough for me anyway).

Interestingly, none of the above was an issue until one of the recent title updates.  I can't prove anything, but I think they borked something. <_<

TLDR; use only 5 or 6 save slots until Bioware fixes this.

Thank you so much! You have no idea how much this helped! You saved my insanity playthrough before ME3! ^^