299 réponses à ce sujet

[exegesis]

The plural of "anecdote" is not "data".  If it were, I would just say yet again that I frequent the largest Games forum on the internet, and on that forum nobody is reporting these issues.

The Windows 7 launch peppered forums across the internet with reports of the OS failing its own authentication tests; the issue was widespread enough to see mention, but was nowhere near ubiquitous.  While the TOS and other arrangements between developer and consumer are quite different in this situation, the notion that neither EA nor BioWare should not be held responsible for faults with their product is similarly unfounded.

Fully bugproofing any software is prohibitively lofty a goal -- the BioWare representative who posted in this thread mentioned that some of the more "complex" issues, if attempts to fix them would only further ruin the game, were left alone.  As other posters have suggested, it would seem that more time in development would have seen at least the gamebreaking problems eliminated, based on experience with previous offerings from BioWare.

Other posters have also stated that they have encountered no problems of this nature with any other PS3 game.

If I were cynical, I would suspect that some of the posts in this specific thread are from 360 players who want to discredit the PS3 version.

Apophatic slants do not foster civil, constructive discussion.

Modifié par exegesis, 24 janvier 2011 - 07:46 .

[prazision]

SpezXVII wrote...

So please, unless you want to be helpful, don't post in a Tech Help thread about an issue that you are attempting to discredit. 

I am only trying to keep things in perspective.  If the freezing and glitching were anywhere near as widespread as some people are insinuating, it would be all over gaming news sites.  Again, just like what happened with New Vegas.

But it isn't.  Not a single gaming website is reporting this as a widespread problem.  This forum seems to be the only place where people are saying "I tried two different copies on five PS3s and all of them froze up every ten seconds".  I just can't believe something like that, because if the problem were anywhere near that bad, it would be all over the gaming news and EA would be issuing public statements about it.

In my previous posts I detailed all the things that you or anyone else should try.  If someone keeps returning the game and getting a new disc and ten or twenty discs later it still doesn't work, it's probably not a common problem.

For reference, I just called four different GameStops in large American cities: San Diego, Orlando, Seattle, and Providence.  I asked if they had been receiving a lot of returns.  They all said they have not been receiving any.

So there is some data.  If this happened to me, I would have returned it by now.  Nobody would just be sitting on a defective disc.

Where is the data (not anecdotal) that this problem is happening to any more than a very vocal and very small minority?

[RaynarBrusk]

Is it really that unreasonable that the bulk of complaints about a game's technical issues are on the company's technical support forum?

[SpezXVII]

RaynarBrusk wrote...

Is it really that unreasonable that the bulk of complaints about a game's technical issues are on the company's technical support forum?

Exactly right, that would make sense to most people....



Prazision, I suggest you use the search engine of your choice and do a simple query into the matter. There you will undoubtedly find similar threads.

Prazision wrote...

If someone keeps returning the game and getting a new disc and ten or twenty discs later it still doesn't work, it's probably not a common problem.

That is a ludicrous expectation and suggestion. Just to stir your pot, please explain the issues with the downloadable copy then.

Honestly, I ask again that you please leave this thread. It is for those who are having gameplay issues and wish to report their experiences and for those who may have a fix and/or relevant information.

[ivan_w]

prazision, Bioware doesn't need any ass-licker to defend themselves. Don't you have anything else to do ?!
People here are trying to get something out of the damn 60 bucks they spent on that game, and they have every right to do so. This issue is shameful and ridiculous.
I really hope some stranger barges in next time I'm returning the game to the shop to tell me that I'm in the minority and should not complain. I'm so interested to hear the insight of someone not experiencing the issue !

Modifié par ivan_w, 24 janvier 2011 - 08:20 .

[prazision]

RaynarBrusk wrote...

Is it really that unreasonable that the bulk of complaints about a game's technical issues are on the company's technical support forum?

Absolutely not, but it is unreasonable to insinuate that this is a widespread and common problem.  If it were, some of the reviews would have mentioned it.  New Vegas reviews, no matter how positive, always mentioned the glitching.

Conveniently, everyone has ignored my statement that PC gamers have had to deal with problems like this for decades.  The 360 and PS3 are not magical, they operate very similarly to a PC, and an unfortunate consequence of that is that there can be bugs that simply could not feasibly have been detected, considering how exhaustive and costly the testing process is already.

[prazision]

ivan_w wrote...

I really hope some stranger barges in next time I'm returning the game to the shop to tell me that I'm in the minority and should not complain.

You absolutely should complain!  You should be on the phone with EA right now, not posting at me.

[ecto69]

I have a very new PS3 160gb Slim and it has frozen the whole system not just the game a few times. However I am also currently 21+ hours into playing it so not sure what the fault was with my freeze. I know it is not my PS3 as I have played 120 hours of another game and it only froze one time and I did not need to power off the PS3 only exit the game via the PS3 button on the remote.

[prazision]

ecto69 wrote...

I have a very new PS3 160gb Slim and it has frozen the whole system not just the game a few times. However I am also currently 21+ hours into playing it so not sure what the fault was with my freeze. I know it is not my PS3 as I have played 120 hours of another game and it only froze one time and I did not need to power off the PS3 only exit the game via the PS3 button on the remote.

Hardlocks like that seem to be a system problem.  I'm on a less than year old Slim as well, and a few games have hardlocked the system seemingly at random.  Origins (even after all the patches) did it quite a bit, and I think the other most recent game to do it was Yakuza 3.  I believe Episodes From Liberty City did it once or twice.

[ddrueckhammer]

Why would you want to come to a technical support forum to detract from a problem that people are obviously having? There is plenty of anecdotal evidence and video evidence to show that at the least Bioware didn't test for every hardware/software configuration. If the downloadable version has these problems then it isn't the disk and the same disk not working in multiple PS3s eliminates it being faulty systems. The fact is that Mass Effect 2 is a great game but the PS3 version has game breaking bugs for some people.



I own 30 other PS3 titles that don't have game breaking bugs so I don't think it is too much to ask for Bioware to produce a product free of game breaking bugs. I like Bioware games but unless these issues are addressed quickly I am seriously reconsidering pre-ordering Mass Effect 3 or Dragon Age 2.

[ddrueckhammer]

Does everyone with these problems have the latest firmware on their PS3? I know I do. Also are there difference in the type/brand of hard drives or other components in the PS3 even within a specific SKU?

Also, I noticed that Bioware is using a single file in the game save folder of the PS3 with multiple saves contained within that file while many other games package their saves as individual files within the PS3 OS. Could this be contributing to corruption of the save files?

Modifié par ddrueckhammer, 24 janvier 2011 - 10:01 .

[cool87machine]

Just tested my newer copy that I exchanged for and it is doing the same thing. I don't think it's a hardware issue. When I try to bypass doors and it freezes you can still here the music playing seamlessly in the background. If it was hardware related wouldn't it freeze even the music? Also, my Internet has been out for almost a week because they're maintenanceing it so I haven't been able to use my code to download the Cerberus network. Could that be causing my bypass freezes?

[ganni]

does the european versions has the same freezing issues?

[OldBalo]

I truly hope we don't have to wait weeks for a fix to a such serious problem. I still cannot play the game.. It installs corrupt data and if i succeed with the install (rarely achieved) i cannot get past the first loading screen.

[cool87machine]

Now the bypass doors are working the second time after the initial freeze and reboot. I'm thinking there's a bug in the install process.

[The_Crazy_Hand]

Please tell me that my attempts to get criticisms to be more constructive did NOT summon this brown noser.



Look, praise whatever, I'm a huge PS3 fan myself, source:



http://www.youtube.c...r/caslaByhcranA



Notice the PSN ID listed there matches my name here. Yes, these problems are legit. No, not everyone is experiencing them. No, they don't always persist, yes, they sometimes do. If you care about your console, you should be wanting these bugs fixed ASAP, not pretending they don't exist. They do, deal with it.

[Nitek_pl]

I'm from Poland, Europe and I've just lost my 30 hours of gameplay because of faulty Shadow Broker Lair DLC

EA/Bioware you have my statistics... recover my savegame... why I even bother to save on 3 different slots since it was ONE SAVE FILE :|

recover my SAVE!

ps id: nitek_pl

character: Almani Shepard

BRING HER BACK!





I feel robbed -.-'

[saaga]

Maybe only the full online copy have this problems, because it is true that apparently there are no reports from other forums around the globe. And today I got another freeze when accessing the research terminal, for a moment I thought my save game was a gonner because it was saving in the same moment. Luckely it was not the case...for now

[oilersfan08]

LiLAsN wrote...

terrordactyl1 wrote...

exegesis wrote...

US version, hard copy (with DLC apparently included).  PS3 is a fat 80; has had some prior freezing issues, but only with Bethesda games.

Game has hard frozen (requiring manual restart) between two or three times a night since purchase.  Graphical issues at 'Overlord' (extremely low-resolution textures, poor to absent collision detection) are frequent; elsewhere, general texture pop-in and other minor issues are occasional.  Issue with audio desynch in cutscenes others have mentioned is present, if infrequent.

Game's predilection toward hard freezes was met with very frequent saving (around 275).

I was about 32 hours into the game and I was on the loading screen right after you hop in the sky car in the shadow broker mission.

The load screen locked up, the music was still playing and everything but nothing happened. I was about 5 mins and then restarted my system. The save file was corrupted and I was only presented with the option to start a new game.

This happened to me exactly as described.  Thirty-four hours of gameplay eliminated.

Don't you have multiple rolling saves? Isn't that asking for trouble?

Unfortunately, the way the game saves is different than the usual PS3 games.
It saves the save in only 1 PS3 save.

LoL!  Confusing. But do you understand that? xD
Basically, we may have multiple saves of the game.
But when you go to your PS3 save, there are only 2 saves.
1 is your profile, the other is your latest save which I suspect might contain all of the saves in the game.

And considering that this is a long game, making that move is indeed stupid. As you can see with the people who have played over 34 hours of gameplay losing everything just because of a corrupted save. Ouch!

this is why i have been copying my saved files onto a flash drive

[oilersfan08]

prazision wrote...

I haven't had any issues with freezing at all in 30 hours (knock on wood), but hearing about some of you having it be a constant issue (ie happening every single time you try to hack a door), I would encourage you to return the game and get a different copy, do a complete delete of all game info and re-install, because there is absolutely no way that a problem like that should be so easily reproducible unless there is a legitimate issue with corrupted game data.

I'm not saying "it's your hardware" like your PS3 is defective, but sometimes corrupted data from other games can cause unexpected problems. It's just something you might have to learn to occasionally deal with on current generation consoles which have HD installations, because problems like that have been part of PC gaming since the first PC game. Companies cannot test for every possible variable (such as what other games you have installed, whether any of them have corrupt data, how full your HD is, etc).

If you can find a different PS3 to try it on (perhaps at the store), try that disc on another system. If the problem persists, you know for an absolute fact it isn't your PS3 or your game data and in that case I would demand a replacement disc or full refund (which would be within your rights as a consumer).

However, the fact that only some people have any of these problems at all (on another forum I frequent with hundreds of people playing the PS3 version, there has been almost no report of bugs whatsoever) really does cause me to believe it's not something that BioWareEA could have feasibly tested for. If you've ever worked in QA, you know what I'm talking about.

All that said, I do hope there is a patch very soon for the photo bug and the occasional sound sync issues in cutscenes, as those DO appear to be affecting literally everyone.

I would also like some kind of answer as to why PS3 owners cannot register their game so that we can post in the spoiler forum!

i have constant freezing problems and i have never had this with another game, my roomate has his own copy of the game on his ps3 (identical in everyway to mine fat 60gb ) and it works fine i have tried his dics on my ps3 and still the same problem and mine on his ps3 works fine, ive deleted my game data reinstalled it from my roommates disc, ive delete and reinstalled my dlc, my save game and no go all this was what EA tech support suggested to me but only a temp. fix

[Hann101]

Guys, my copy (UK version BLES 01133) just arrived yesterday and after playing it like for 7+ hours on my 80GB CECHL04 unit, I got no freezing, no glitches and no corrupted saves. I was really worried that I'm going to have the same issues like many people out there, but I simply don't have 'em. I got film-grain on, auto-save on and am even connected to PSN. I'm really sorry that you guys have these issues, the game is overall great! I just hope it will run this smooth all the time, so there is no "breaking point", when the freezing and stuff like that starts.



Maybe I can propose a solution. Before I installed the game, I made a room on my HDD, so there was like 40GB free space - so this may be a issue, not enough free space on your drives. Like I said, it COULD be a solution to your problems. I hope the Bioware lads will fix this for you ASAP.



Cheers!



H.

[SpezXVII]

Hann101 wrote...
Maybe I can propose a solution. Before I installed the game, I made a room on my HDD, so there was like 40GB free space - so this may be a issue, not enough free space on your drives. Like I said, it COULD be a solution to your problems.

I wish that was the issue but I have well over 100GB's free.

[psychobudgie]

I don't mind the occasional lock up. Happens with a number of titles these days and normally a quick reboot and you are good to go. However in the case of ME2 some moron developer or manager thought it would be a good idea to have 1 solitary save per character and 1 single point of failure. The hanging can trigger a corrupted save which effectively can delete 40 hours+ of game time no matter how many saves you made in game. I am assuming as this seems to have only appeared in ME2 on the PS3 that the same method will be getting used in DA2. Oh happy days. They really need to get their finger out and get the save method patched urgently. I can live with the hanging if I have a fighting chance of not having all my data destroyed for no good reason.

[terrordactyl1]

The occasional freeze is not a major issue, plenty of games will freeze from time to time. BUT, if your save game file is at risk then that is catastrophic. I hope Bioware fix these freezes quickly, I am backing up my save file to USB memory stick - I just hope that will be enough if I get a freeze during a save and have to replace the corrupted save file.



Has anyone actually replaced a corrupted save file from memory stick yet, and successfully carried on playing?

[ivan_w]

For those asking about the European version, yes it has the same issue.

And the PS3's firmware definitely isn't causing it, I'm on 3.41.