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[Niamo]

My stepdad recently got to the Jerro haven and saw the cutscene where Shandra Jerro was killed. He as i told him saved just after the fight with Ammon Jerro, when he goes through the portal and comes out on the other side and gets through the cutscene where Ammon Jerro says he has enough power to teleport you and once he does this and the next area is about halfway loaded, the game crashes, and it is only on his character because when i go to any of my files (i have like 3) they all load perfectly fine. Anyone got any idea what's wrong?