6 réponses à ce sujet

[Chris Priestly]

Hello everyone
 
First, we are sorry some of you have had problems playing Mass Effect 2 on the Playstation 3 and want to thank you all for providing feedback on our forums on both the freezing and resulting save game issue that some of you have experienced. The information and support you have provided has helped the development team to build the latest patch. We’re currently testing the patch thoroughly, we expect to be finished our quality passes on Friday.  This patch is then being delivered to Sony ASAP for verification and distribution. We will announce as soon the patch is available.  Please see the below patch notes for a complete list of what will be included:
 
Patch Notes
-Fixed a crash related to memory fragmentation. This fix will also resolve the crashing that corrupted Save Games.
-Slightly improved load times and level streaming.
-Added some telemetry to better improve future titles.
-Updated some strings to fix spelling mistakes (Sorry Kaidan!)
-Fixed the picture frame in Shepard’s Cabin to accurately reflect your love interest choices in Mass Effect: Genesis.
-Fixed a rare crash in the PSN version in Shepard’s Cabin.
 
We want you to be able to continue playing while you wait for the patch. While data and telemetry have shown that very few people have seen this issue, we know a few of you here have experienced this problem.  There is a very simple work around to ensure  the freezing and corruption issues are minimized. Simply restart your game every few hours. By shutting down and restarting your game, you will not encounter the corrupted save issue.”
 
Once again, thank you for your feedback which has helped us get to a resolution.

Modifié par Chris Priestly, 26 janvier 2011 - 11:29 .

[Jack Lamden]

Because you asked so nicely, here's a post.



I don't really have any news though.

(I'm working on Mass Effect 3 at the moment, so I'm not entirely in the loop)



Folks should just keep in mind that patches take time to make and pass certification.

On the Xbox I once had a patch in certification for several weeks, and that was without any resubmissions.

Generally patch certification is pretty fast but the speed is a bit variable depending on what's being patched, what else is going through cert, if any resubmissions need to occur, etc.



I understand the frustration (I've lost many hundreds of hours from destroyed saves in games I've played over the past couple decades), but please have patience.

The commitment to release a patch was made, and patch notes listed.

It's just a matter of time.

[Jack Lamden]

I'd like to give you guys more information but I don't really have any.

The patch was delivered to Sony for certification.

It will eventually make it out of the certification process but I don't know when exactly that will be.

[Jack Lamden]

Lurchi wrote...

Thank you Jack!

Still it would be nice if someone from Bioware could confirm if corrupted save data is lost forever or if the patch´ll salvage it (which personally, I doubt).

I don't recall anything in the patch that would uncorrupt previously corrupted saves.
There is a change that should address the major known cause of corrupted saves (memory fragmentation)
So it should, to the best of my knowledge, fix the issue going forward but not what has already been corrupted.

[Jack Lamden]

masteratt wrote...

Do you know if the patch failed Sony's QA first time around? I never saw a patch be in Sony's hand for this long without release so was just curious.

I don't know actually.
I'm not working on ME2 PS3 myself, so I can't really say one way or the other.
I know that at this exact point in time it's in Sony's hands, but that's about it.

[Jack Lamden]

Yeah, I'm on ME3 at the moment.



I can ask someone who worked on the ME2 PS3 patch to post, but I can't guarantee that it'll happen.

in general posting in the forums isn't part of our job, and a lot of folks try to avoid it for various reasons.

[Jack Lamden]

haha, no.



One of the reasons people don't like to post is because as a publicly traded company there's a number of laws we have to obey.



I'm not quite sure what I can say about ME3 currently, and I'm not too keen on breaking any laws, so I'll just say nothing about it instead.