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Mass Effect is not running. AGAIN.

Débuté par danitiwa , janv. 30 2011 02:12

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#1
danitiwa
Posté 30 janvier 2011 - 02:12

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I've played it two times before, and the first time around I had problems running it but I had some help here and it started after I cleared out some errors in my system...
I tried doing the same thing again and it hasn't helped.
I reinstalled the game, and when I press play on the autorun the configuration box starts and then immediately goes blank and it says "Mass Effect Configuration Utility has stopped working"
I tried downloading an update, and now I'm stumped on what to do.

I have a Dell XPS 430. I will provide system specs if nessecary. :) I don't really know where to start to be honest.

Modifié par danitiwa, 30 janvier 2011 - 02:38 .

#2
Gorath Alpha
Posté 30 janvier 2011 - 03:21

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social.bioware.com/forum/1/topic/131/index/2012975

or

social.bioware.com/forum/1/topic/131/index/3291322

#3
danitiwa
Posté 30 janvier 2011 - 04:07

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Oh ok, from what I can gather you're saying I should go to EA's official tech support? Or do you mean I should specify everything in the first post?
I have vista, so I just disabled UAC to see whether it helps. Like the EA page recommends...
If it doesn't help I'll provide some more info.
Thanks for the links.

EDIT: Yep, it didn't work.

Here goes.

I have the EA classics version of Mass Effect. It's the PC version.
I bought it from gamestop about a year and a half ago.
 
SPECS:
I have DirectX 11
RAM: 4 GB
Processor: Intel® Core™2 Quad CPU Q8300 @2.50GHz    2.49 GHz
Operating system: Vista 32-bit
Graphics card: ATI Radeon HD 4800 series
Main Graphics Driver: aticfx32.dll,aticfx32.dll,aticfx.dll,a
Version: 8.17.0010.1052 (English)
Sound card: I actually have no idea how to determine this... In Device manager it shows me three devices. One of which are my speakers. I think that would be "High Definition Audio Device", then it says "IDT High Definition Audio CODEC" and "USB Audio Device". So I'm a bit stuck on what is the actual sound card.

Problem Details: Like I said, I press "Play" on the game menu and it opens the configuration for the game, but goes blank and crashes.

and whaha... I tried launching the game directly from the game.exe and it's working! I hope it keeps doing that. I guess it's just the config that's messed up... A way to fix it would be really nice.

Modifié par danitiwa, 30 janvier 2011 - 04:26 .

#4
Guest_NewMessageN00b_*
Posté 30 janvier 2011 - 04:50

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Pretty much reusing that old thread.

1) Click Start and type 'windbg' into search. It should give you an old-school looking gray item that you should run, then a gray and boring window should pop up. Create a directory named 'C:/websymbols' (Just go to C: and create a folder named 'websymbols'). Then, back in WinDbg, go to File->Symbol File Path and enter this:
SRV*c:/websymbols*http://msdl.microsoft.com/download/symbols


1.5) go to Debug->Event Filters and set this item to these settings:
Image IPB

and hit Close, and resume with other steps.

2) In WinDbg select File->Open Executable in Windbg and point to the MassEffectConfig.exe.  

(In the text window of Windbg there's an indicator bottom-left. If it says '*BUSY*' then WinDbg is working and you should wait before attempting another command. '0:000' or other numbers means it is ready for the next step.)

3) If it seems as if the program has stopped AND you see "int    3" on the last line of Windbg text window, then select Debug->Go; repeat this step until you don't see "int    3"

4) Once you don't see "int     3"
type this: ~* k 30 into the text window on the bottom-right next to 0:000 (or other numbers). After some info is outputted, select Debug->Go. This may occur multiple times. Repeat this step number 4 until it starts looking as if Debug-Go does nothing or otherwise you seem not to be able to proceed to repeat this step (aka the Go command does nothing).

5) I need all that text from Windbg.

P.S.
Don't know for others, but if you have at least basic knowledge of how programs work, then this is the most helpful information you can ever get when they stop working. I think the useless support thread should be updated to include the info on how to actually report problems with actual problem information; not generic user blabber.

Oh, and Bioware, just implement some proper crash reporting in your apps. Everyone does it.

Modifié par NewMessageN00b, 06 février 2011 - 07:51 .

#5
danitiwa
Posté 01 février 2011 - 06:01

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My computer doesn't seem to have a program of the name "windbg". Or anything for that matter. :| I tried searching everywhere for anything, nothing crops up.



Hm... At least I can play the game now. The config thing is still bothering me though.

#6
Guest_NewMessageN00b_*
Posté 02 février 2011 - 01:28

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I assumed computer's configuration didn't change since the last thread.
You need to install the Debugging Tools for Windows. http://msdl.microsof..._6.11.1.404.msi

Modifié par NewMessageN00b, 02 février 2011 - 01:29 .

#7
danitiwa
Posté 02 février 2011 - 06:54

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Alrighty.

I've installed WinDbg and created the path, the directory... but from there on I don't quite follow. Select File where?



The configuration has probably changed because I had to reinstall my system after an annoying virus.

#8
Guest_NewMessageN00b_*
Posté 03 février 2011 - 11:03

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"File" is the menu on the top of the WinDbg window (as with all programs). It usually contains the commands Open, Save, Close etc... whenever I reference it, I mean that particular menu.

#9
danitiwa
Posté 03 février 2011 - 05:32

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Oh, okay. I must have misread your post.

I hope I did it right this time.

Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.

CommandLine: "C:\\Program Files\\Mass Effect\\Binaries\\MassEffectConfig.exe"
WARNING: Whitespace at end of path element
Symbol search path is: SRV*c:/websymbols*http://msdl.microsoft.com/download/symbols

Executable search path is:
ModLoad: 00400000 0063b000   MassEffectConfig.exe
ModLoad: 773b0000 774d7000   ntdll.dll
ModLoad: 76ec0000 76f9c000   C:\\Windows\\system32\\kernel32.dll
ModLoad: 75090000 75098000   C:\\Windows\\system32\\VERSION.dll
ModLoad: 76670000 7671a000   C:\\Windows\\system32\\msvcrt.dll
ModLoad: 76870000 7690d000   C:\\Windows\\system32\\USER32.dll
ModLoad: 770e0000 7712b000   C:\\Windows\\system32\\GDI32.dll
ModLoad: 767a0000 76866000   C:\\Windows\\system32\\ADVAPI32.dll
ModLoad: 76920000 769e3000   C:\\Windows\\system32\\RPCRT4.dll
ModLoad: 765f0000 76663000   C:\\Windows\\system32\\COMDLG32.dll
ModLoad: 76580000 765d9000   C:\\Windows\\system32\\SHLWAPI.dll
ModLoad: 747d0000 7496e000   C:\\Windows\\WinSxS\\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18305_none_5cb72f2a088b0ed3\\COMCTL32.dll
ModLoad: 75a70000 76580000   C:\\Windows\\system32\\SHELL32.dll
ModLoad: 710f0000 71132000   C:\\Windows\\system32\\WINSPOOL.DRV
ModLoad: 71470000 7148c000   C:\\Windows\\system32\\oledlg.dll
ModLoad: 76d70000 76eb5000   C:\\Windows\\system32\\ole32.dll
ModLoad: 76ce0000 76d6d000   C:\\Windows\\system32\\OLEAUT32.dll
ModLoad: 752e0000 752f9000   C:\\Windows\\system32\\IPHLPAPI.DLL
ModLoad: 752a0000 752d5000   C:\\Windows\\system32\\dhcpcsvc.DLL
ModLoad: 75540000 7556c000   C:\\Windows\\system32\\DNSAPI.dll
ModLoad: 76720000 7674d000   C:\\Windows\\system32\\WS2_32.dll
ModLoad: 76910000 76916000   C:\\Windows\\system32\\NSI.dll
ModLoad: 758f0000 75904000   C:\\Windows\\system32\\Secur32.dll
ModLoad: 75290000 75297000   C:\\Windows\\system32\\WINNSI.DLL
ModLoad: 75260000 75282000   C:\\Windows\\system32\\dhcpcsvc6.DLL
ModLoad: 749b0000 74a20000   C:\\Windows\\system32\\DSOUND.dll
ModLoad: 74970000 749a2000   C:\\Windows\\system32\\WINMM.dll
ModLoad: 74690000 746cd000   C:\\Windows\\system32\\OLEACC.dll
ModLoad: 74d80000 74d9a000   C:\\Windows\\system32\\POWRPROF.dll
(24a0.26b0): Break instruction exception - code 80000003 (first chance)
eax=00000000 ebx=00000000 ecx=0012faf8 edx=77415e74 esi=fffffffe edi=773fc19e
eip=773f8b2e esp=0012fb10 ebp=0012fb40 iopl=0         nv up ei pl zr na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000246
ntdll!DbgBreakPoint:
773f8b2e cc              int     3
0:000> g
ModLoad: 77560000 7757e000   C:\\Windows\\system32\\IMM32.DLL
ModLoad: 76c10000 76cd8000   C:\\Windows\\system32\\MSCTF.dll
ModLoad: 75a60000 75a69000   C:\\Windows\\system32\\LPK.DLL
ModLoad: 774e0000 7755d000   C:\\Windows\\system32\\USP10.dll
ModLoad: 74620000 7465f000   C:\\Windows\\system32\\uxtheme.dll
ModLoad: 74aa0000 74aa5000   C:\\Windows\\system32\\msimg32.dll
ModLoad: 72ba0000 72c00000   C:\\Program Files\\Common Files\\microsoft shared\\ink\\tiptsf.dll
ModLoad: 77580000 77604000   C:\\Windows\\system32\\CLBCatQ.DLL
ModLoad: 6c420000 6c556000   C:\\Windows\\System32\\msxml3.dll
ModLoad: 75910000 7592e000   C:\\Windows\\system32\\USERENV.dll
ModLoad: 76fa0000 770d3000   C:\\Windows\\system32\\urlmon.dll
ModLoad: 76a20000 76c09000   C:\\Windows\\system32\\iertutil.dll
ModLoad: 77130000 77216000   C:\\Windows\\system32\\WININET.dll
ModLoad: 765e0000 765e3000   C:\\Windows\\system32\\Normaliz.dll
ModLoad: 72480000 7248d000   C:\\Program Files\\Common Files\\Microsoft Shared\\OFFICE14\\MSOXMLMF.DLL
ModLoad: 727c0000 72863000   C:\\Windows\\WinSxS\\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4148_none_5090ab56bcba71c2\\MSVCR90.dll
ModLoad: 60d20000 60d26000   C:\\Windows\\system32\\RICHED32.DLL
ModLoad: 60070000 600e4000   C:\\Windows\\system32\\RICHED20.dll
ModLoad: 74e40000 74e7b000   C:\\Windows\\system32\\rsaenh.dll
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
(24a0.26b0): Unknown exception - code e0000001 (first chance)
(24a0.26b0): Unknown exception - code e0000001 (first chance)
(24a0.26b0): Unknown exception - code e0000001 (first chance)
(24a0.26b0): C++ EH exception - code e06d7363 (first chance)
eax=000000c0 ebx=00000000 ecx=0000f449 edx=7fffffff esi=0021ef80 edi=00007530
eip=77415e74 esp=022bfe74 ebp=022bfea0 iopl=0         nv up ei ng nz ac pe cy
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000297
ntdll!KiFastSystemCallRet:
77415e74 c3              ret
0:001> ~*k30

.  1  Id: 24a0.268 Suspend: -1 Teb: 7ffdd000 Unfrozen
ChildEBP RetAddr 
022bfe70 774150b0 ntdll!KiFastSystemCallRet
022bfe74 76f0d11e ntdll!ZwRemoveIoCompletion+0xc
022bfea0 769703c8 kernel32!GetQueuedCompletionStatus+0x29
022bfedc 769704fd RPCRT4!COMMON_ProcessCalls+0xb5
022bff4c 7697011c RPCRT4!LOADABLE_TRANSPORT::ProcessIOEvents+0x138
022bff54 769700e3 RPCRT4!ProcessIOEventsWrapper+0xd
022bff7c 76970166 RPCRT4!BaseCachedThreadRoutine+0x5c
022bff88 76f0d0e9 RPCRT4!ThreadStartRoutine+0x1e
022bff94 773f19bb kernel32!BaseThreadInitThunk+0xe
022bffd4 773f198e ntdll!__RtlUserThreadStart+0x23
022bffec 00000000 ntdll!_RtlUserThreadStart+0x1b
0:001> g
       ^ No runnable debuggees error in 'g'
0:001> g
       ^ No runnable debuggees error in 'g'

#10
Guest_NewMessageN00b_*
Posté 06 février 2011 - 07:50

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So far you're doing it right.

Now, to get more data, perform this additional step right after step number 1.

1.5) go to Debug->Event Filters and set this item to these settings:
/uploads_user/1287000/1286410/86357.jpg

and hit Close, and resume with other steps.

Modifié par NewMessageN00b, 06 février 2011 - 07:52 .

#11
Bogsnot1
Posté 07 février 2011 - 04:17

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Config utility crashing is a hallmark of the unpatched game. Have you installed the 1.02 patch?

You also listed DX11, whereas the game specifically requires DX9.0c.

Try installing those 2 and see how you go.

#12
Kimimaro12
Posté 08 février 2011 - 04:45

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Yea i have a problem 2 guys i got M1 installed and all Then when i press play it says: General Protection fault!
History:GMatrix2D::Swap() Address = 0x10ee6d2d( filename not found)|| and i got the patch 1.02 and its still not working
Here are my system conf...

Processor AMD Athlon™ 64 X2 Dual Core Processor 4600+
Clock speed 2394 MHz physical memory 1,00 GB
NVIDIA GeForce 9400 GT VRAM 512
Driver version 177.79
DirectX 9.0c (Mar2009) or later
Ram 1GB
 ty oh and i played ME2 so i shoudnt have any problems runin ME1 ... for the records :P

Modifié par Kimimaro12, 08 février 2011 - 08:36 .

#13
Gorath Alpha
Posté 08 février 2011 - 05:20

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Same as every other one of maybe ten thousand past complaints, nVIDIA screwed you over.  Your video graphics card isn't worth half of what it cost, and the drivers for it are mostly very bad, same as they have been, when it comes to this game, throughout the first year and a half of its life as a PC version, before nVIDIA released some usable drivers (this is not to say that nVIDIA doesn't offer good hardware, and never does have good drivers, only that they are choosy about which price brackets to choose to try to meet AMD's generally more reasonable costs, and very VERY deceptive about what is or is not a decent gaming card). 

It would have been much faster to have used the forum archives to learn specifically WHICH few Geforce drivers were any good for a 9n00 card versus this game.  I can't tell you; and although I've owned PCs with Geforces in them, I only used those with Radeons to play Mass effect. 

P. S. Same as I always tell anyone who misunderstands things so badly, this isn't an Internet version of a PenPals Club, and it is always a terrible idea to publish your eMail address in any public forum.  We (the members) don't normally want nor need your eMail address to answer with, but the thousands of eMail grabbing "spider-bots" that crawl the web to collect addresses to send SPAM to, sure like for you to volunteer it.

Modifié par Gorath Alpha, 08 février 2011 - 04:39 .

#14
Kimimaro12
Posté 08 février 2011 - 07:30

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Hmm i see what u mean well don't worry about my e-mail i change password every day so sucks for them ... i know what u said about nvidia i read the forum but still can i maybe update my drivers will it work then cuz i rly don't want to buy a new graphic card for 1 game >.< still im a big fan of ME1-2 and hopefully 3 xD so do u have any solutions for this problem

Ty in advance... =)

#15
Bogsnot1
Posté 08 février 2011 - 07:55

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Its not a matter of them hacking into your account or otherwise accessing it via passwords. Its more to do with the fact thta now you have published it, forum scrapers now have your email address to add to their list of valid addresses to spam. I suggest editting your first post and deleting your email adderss before more get the chance to find and spam it.

Updating drivers to the latest version is not recommended, as the newer drivers will include optimisations for newer games, while older games such as ME1/ME2 can actually suffer degraded performance.

Try these drivers, a few revisions old, but known to work (with the 9600 at least). Definately newer than your current ones.

http://www.nvidia.co...hql-driver.html

ME1 has higher system requirements than ME2 due to the larger, more open areas with lots more movement, ie: Presidium.

#16
Kimimaro12
Posté 08 février 2011 - 08:36

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There its gone now to try ur link

#17
Kimimaro12
Posté 08 février 2011 - 04:26

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OMG it works ty Bog U PWNSOME u 2 gorath it works the link for Driver update worked ty ^^ now i can play the 1 part :P >_< Omg cant wait ...

#18
leeboi2
Posté 08 février 2011 - 05:13

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You don't get this on the xbox...

#19
Gorath Alpha
Posté 08 février 2011 - 05:52

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Kimimaro12 wrote...

OMG it works ty Bog

You may want to upgrade memory to 3 GBs.  A single GB is going to cause some slowdowns that you shouldn't have to put up with. 

#20
SSV Enterprise
Posté 08 février 2011 - 09:13

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leeboi2 wrote...

You don't get this on the xbox...


You also don't get native 1080p, smooth frame rates, and enhanced controls on Xbox.Image IPB

#21
Bogsnot1
Posté 08 février 2011 - 09:32

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leeboi2 wrote...

You don't get this on the xbox...

You also dont get to (legally) run what software you want on the Xbox.

#22
Moondoggie
Posté 08 février 2011 - 09:59

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leeboi2 wrote...

You don't get this on the xbox...


You also don't get chronic overheating problems on x box....Oh wait yes you do :?

Modifié par Moondoggie, 08 février 2011 - 09:59 .

#23
Kloreep
Posté 08 février 2011 - 11:51

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Troll 3, Respondents 1 ;)

#24
Gorath Alpha
Posté 09 février 2011 - 12:07

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Awww. You were counting.



#25
Bogsnot1
Posté 09 février 2011 - 12:10

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I reported the troll because they decided to keep up their fine work in another thread as well. I got to get my gits and shiggles as well. B)
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