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Bioware whats going on ?Paid for DLC 3 times and still not recieved


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#1
nordek2009

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Firstly I am a massive ME and Me2 fan and have ME3 on Preorder
I have all the Dragon Age and addons and have had no issue with DLC before

On the 16th January 2011 I paid for 800 Bioware points and the site was having issues so I logged on again and did the same, the site bombed again so I though hey maybe its my PC so I logged on the site on another PC and again tried to purchase 800 points to get the Lair of the Shadowbroker this seemed to go throughand I still havent had my Bioware points added , I checked Paypal and my bank and the funds have been taken

I have emailed Bioware including the details of all 3 transactions by Paypal and as they have not responded have emailed EA and they have not responded so on 25th January I actioned a dispute on Paypal and I still have not had any contact

What type of service is this that I am receiving ???

I buy games regularly and love Bioware and EA games but this whole experience is leaving a very bitter taste in my mouth

Please Bioware sort my DLC out it has been over 2 weeks !!:(

#2
stardazzled

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First: register your games to your account, please - there have been issues coming from that

Second: use Points forum - maybe someone there will pay attention or has knowledge of something that help.



You can also ask a mod to move your thread there - so that you don't have to open a new one.

The BioWare Store supported here currently sells physical merchandise only and isn't responsible for DLC or Points.

#3
Pacifien

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Locking, as this thread is in the wrong section. Use the Points forum linked to by stardazzled, please.