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EA store Customer Service Piece of ****


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#226
Russscott

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Ditto...

#227
BlacknBlue485

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I decided to download from Steam and now they are pre-loading on Nov 1st!!!!!!!!!!!!

#228
aragfore03

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What is the big deal with pre loading? Saving that extra hour or two of downloading on release day?

#229
Phinor

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aragfore03 wrote...

What is the big deal with pre loading? Saving that extra hour or two of downloading on release day?


With Steam for example it could mean an extra day or two. Steam always slows down during big releases at least in Europe. I often end up downloading at 10-30kb/s with my 24Mbit connection. Outside of rush hours and big releases I often get full download speeds even from Steam. Same problem with most popular digital stores.

Plus downloading 8GB (or in case of Steam, possibly up to 16GB?) does take more than few hours with most connections even if people were able to download at maximum speeds.

#230
aragfore03

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Wow didn't know it was that significant.

#231
PaladinXR

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Am I the only one who preordered and selected free shipping from EA, but got 2nd day air?

#232
Mystranna Kelteel

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No, Paladin, it seems everyone who chose free shipping got 2nd day air. We who chose expedited get overnight, which seems to be delivering Monday, while you likely get it Tuesday.
Waste of shipping money imo. If I wasn't so lazy I might even complain about it to EA.:lol:

But I imagine part of me would spend 15 bucks to get it a day earlier anyways, so meh.

#233
Habnor - God of Whine

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I heard the game is some 15-16 gigs... HUGE


#234
Nomanking

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how do u know tat its been delivered through UPS?

#235
gstommylee

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Nomanking wrote...

how do u know tat its been delivered through UPS?


I was told by one of the EA reps that its being shipped via UPS.

#236
nt95

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I ordered my CE version on October 27th from the EA store.  Yesterday I received an email from EA with UPS tracking number.  This morning UPS finally changed from the "Received Billing Info" or whatever it was to "In Transit - On Time".  It's scheduled to arrive at my house on Monday!

Woo hoo!

#237
gstommylee

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Mine still says Received Billing Info

#238
Unknown Username

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gstommylee wrote...

Mine still says Received Billing Info


Yeah, same here.  That typically means that UPS has picked it up, but it hasn't gotten anywhere in their systems yet.  Now, that doesn't mean it's not on its way, it just means that they're slow to update their systems.

#239
aragfore03

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I got 2nd Day Air but picked free shipping. Mine also says Billing Info Received.... Update.... Update...

#240
gstommylee

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Unknown Username wrote...

gstommylee wrote...

Mine still says Received Billing Info


Yeah, same here.  That typically means that UPS has picked it up, but it hasn't gotten anywhere in their systems yet.  Now, that doesn't mean it's not on its way, it just means that they're slow to update their systems.


I figured that was the case.  I don't think they update their systems on a weekend at least thats what i can recall from tracking various of items that shipped via UPS.

Modifié par gstommylee, 31 octobre 2009 - 02:33 .


#241
nedaroth

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10/31/2009 7:17:00 AM ARRIVAL SCAN ONTARIO, CA US

10/31/2009 6:14:00 AM DEPARTURE SCAN ALBUQUERQUE, NM US

10/31/2009 5:29:00 AM ARRIVAL SCAN ALBUQUERQUE, NM US

10/31/2009 4:37:00 AM DEPARTURE SCAN LOUISVILLE, KY US

10/31/2009 2:36:00 AM ORIGIN SCAN LOUISVILLE, KY US

10/30/2009 1:33:00 PM BILLING INFORMATION RECEIVED US



Damm now it sits in ups truck until monday

#242
Syrellaris

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EA still has no information on when there pre-load starts ><

#243
gstommylee

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Syrellaris wrote...

EA still has no information on when there pre-load starts ><


I heard its nov first.

nedaroth wrote...

10/31/2009 7:17:00 AM ARRIVAL SCAN ONTARIO, CA US
10/31/2009 6:14:00 AM DEPARTURE SCAN ALBUQUERQUE, NM US
10/31/2009 5:29:00 AM ARRIVAL SCAN ALBUQUERQUE, NM US
10/31/2009 4:37:00 AM DEPARTURE SCAN LOUISVILLE, KY US
10/31/2009 2:36:00 AM ORIGIN SCAN LOUISVILLE, KY US
10/30/2009 1:33:00 PM BILLING INFORMATION RECEIVED US

Damm now it sits in ups truck until monday


Lucky mine still says BILLING INFORMATION RECEIVED

Modifié par gstommylee, 31 octobre 2009 - 04:43 .


#244
stfb1055

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lol mine is still shipping so it will arrive here on release date... i got no problem with that... but i will be pissed if it arrive on 4th tho!!

#245
gstommylee

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stfb1055 wrote...

lol mine is still shipping so it will arrive here on release date... i got no problem with that... but i will be pissed if it arrive on 4th tho!!


Relax it'll get there when it gets there.

#246
Guest_Kamenwati_*

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I selected free shipping from EA and they have not even shipped it yet. I believe my honestly in the customer surveys they sent me led them to delay my order. Not my fault I told them they needed to hire all new tech employees for their website. They didn't have to take it so personal :crying:

#247
droid88

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I didn't get a tracking number from EA, I guess Canadian customer don't get that

#248
gstommylee

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Kamenwati



Don't worry yours will ship soon.

#249
droid88

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EA shipped my CE yesterday but didn't get a tracking number when my item will arrive, I hope I get it this week coming up

#250
gstommylee

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droid88 if it was 2 day air like myself probably Tuesday at the earliest.