297 réponses à ce sujet

[notnimlessur]

I just logged-in to eastore.com and it said I did NOT have an order as well. I ordered mid October and did receive an email confirmation at that time.



Eagerly awaiting someone to post when they receive a shipment email!!!

[gstommylee]

notnimlessur wrote...

I just logged-in to eastore.com and it said I did NOT have an order as well. I ordered mid October and did receive an email confirmation at that time.

Eagerly awaiting someone to post when they receive a shipment email!!!

Well apparently its a technical error on EA's end that causes the problems thats at least what i found out when i talked to them this morning.

As long as you got your order confirmation e-mail i wouldn't worry.

[aragfore03]

Guessing no shipment orders. If they're not shipped tomorrow I guess the only ones with any hope of release day are those who paid for overnight.....

[gstommylee]

You won't be getting the its been shipped e-mail until the package is in the curriers database and generated a tracking number  for it.

From my understanding of ordering online,  EA could already have it ready for it to be pick up by currier in the middle of the day and you won't get the its been shipped e-mail until later on that evening.

Modifié par gstommylee, 30 octobre 2009 - 12:28 .

[uglor808]

lol, i contacted EA almost a month ago about my order not showing up, and they told me they are having problems with the website and are working on it... and a month later, still no improvement. still having problems logging in to my account, and still no preorder listed in order history.

[gstommylee]

uglor808 wrote...

lol, i contacted EA almost a month ago about my order not showing up, and they told me they are having problems with the website and are working on it... and a month later, still no improvement. still having problems logging in to my account, and still no preorder listed in order history.

Yea i wouldn't bother ordering from EA anymore if they still have problems.

[Orange_Section]

lucky bastards, we got the 5th of Nov. for release here in Sweden

[Dennis Carpenter]

gstommylee wrote...

uglor808 wrote...

lol, i contacted EA almost a month ago about my order not showing up, and they told me they are having problems with the website and are working on it... and a month later, still no improvement. still having problems logging in to my account, and still no preorder listed in order history.

Yea i wouldn't bother ordering from EA anymore if they still have problems.

Posted a phone number in the thread that you can call and get things answered takes all of about 15 minutes. Its at the top of page 2.............

Modifié par Dennis Carpenter, 30 octobre 2009 - 12:47 .

[gstommylee]

I already dealt with EA support via live chat 3 times and finally got an answer to my initial issue regarding the order not showing up and yet i still can't see the order on my EA account under order history. 

Modifié par gstommylee, 30 octobre 2009 - 01:01 .

[Hammyofdoom]

i really hope this gets sent out tomorrow at the least . I'm dying for this thing... bad lol

[Nomanking]

its shocking for EA giving a service like this...its a big ass known company. also not getting the order on nov 3....ill b done with ea store foreva....pretty sad.


so stupid system..why the **** would i wanna pre order if i dont recieve it on 3rd nov....the reason i preordered was becasue i didnt wanna go to eb games and finding out "oh all all sold out"....why would any1 pre order? :S

Modifié par Nomanking, 30 octobre 2009 - 01:06 .

[gstommylee]

Nomanking wrote...

its shocking for EA giving a service like this...its a big ass known company. also not getting the order on nov 3....ill b done with ea store foreva....pretty sad.

EA doesn't have to ship them out earily for them to arrive on day of release you know.  They can wait until the release date itself then ship them out.

[Salz78]

Yeah, I keep having problems with the EA Store as well. When I click on "Login" it can't take me to three different login sites (its random each time which site comes up) and only one of them actually recognizes my login. You would think a company this huge, whose specialty is software could have a working website.

[gstommylee]

Salz78 wrote...

Yeah, I keep having problems with the EA Store as well. When I click on "Login" it can't take me to three different login sites (its random each time which site comes up) and only one of them actually recognizes my login. You would think a company this huge, whose specialty is software could have a working website.

You would think they would.

[Nomanking]

gstommylee wrote...

Nomanking wrote...

its shocking for EA giving a service like this...its a big ass known company. also not getting the order on nov 3....ill b done with ea store foreva....pretty sad.

EA doesn't have to ship them out earily for them to arrive on day of release you know.  They can wait until the release date itself then ship them out.

so u mean i would get the game on nov 3 the day of release...and will get it the same day?

[Mystranna Kelteel]

You pre-order to ensure you get a copy, not that you get said copy on a specific day. You pre-order from an online store and that means you're at their mercy as to when their policy dictates the shipping of said product.



I don't have a problem with getting the game on the 4th or the 5th. I'm worried just about getting the darn thing, since I can't even check order status or anything on their site.

[gstommylee]

Nomanking wrote...

gstommylee wrote...

Nomanking wrote...

its shocking for EA giving a service like this...its a big ass known company. also not getting the order on nov 3....ill b done with ea store foreva....pretty sad.

EA doesn't have to ship them out earily for them to arrive on day of release you know.  They can wait until the release date itself then ship them out.

so u mean i would get the game on nov 3 the day of release...and will get it the same day?

I meant EA can decide to ship out the orders on the release day and have people wait longer. Check not every online game store ships preorders earily to get them to arrive on day of release.

Not everyone that preordered will get it on november 3rd especially if there is a large volume of orders. I was told its first come first serve. If you preordered it late you'll get it later.

Modifié par gstommylee, 30 octobre 2009 - 01:15 .

[PorcelynDoll]

gstommylee wrote...

Salz78 wrote...

Yeah, I keep having problems with the EA Store as well. When I click on "Login" it can't take me to three different login sites (its random each time which site comes up) and only one of them actually recognizes my login. You would think a company this huge, whose specialty is software could have a working website.

You would think they would.

It sent me to one login page that said my password was invaild...my login info is remembered in my browser and I've been logging in for days with it. But I thought whatever and clicked the forgotton password link. I got an email to reset my password but the link they provided went to a 404 page. I went back to the site and it sent me to another login page where my password worked but it then told me my email wasn't verified. Really? I've had the account since 2000. I clicked on the option to resend a validation link and the email was in German. I guess the login pages are from random ea language sites? This is kind of bs, all I wanted to do was check my order which I eventually saw was still in process

[gstommylee]

PorcelynDoll wrote...

gstommylee wrote...

Salz78 wrote...

Yeah, I keep having problems with the EA Store as well. When I click on "Login" it can't take me to three different login sites (its random each time which site comes up) and only one of them actually recognizes my login. You would think a company this huge, whose specialty is software could have a working website.

You would think they would.

It sent me to one login page that said my password was invaild...my login info is remembered in my browser and I've been logging in for days with it. But I thought whatever and clicked the forgotton password link. I got an email to reset my password but the link they provided went to a 404 page. I went back to the site and it sent me to another login page where my password worked but it then told me my email wasn't verified. Really? I've had the account since 2000. I clicked on the option to resend a validation link and the email was in German. I guess the login pages are from random ea language sites? This is kind of bs, all I wanted to do was check my order which I eventually saw was still in process

Yea i know the best way to avoid that is click on login from the costumer service page under my stuff then after that click on view order history.  The whole game store is bugged. I even got certficates errors ocasionally.

Modifié par gstommylee, 30 octobre 2009 - 01:23 .

[Unknown Username]

EA store needs to get their ducks in a row.



I pre-ordered the collector's edition on monday or tuesday of this week. I know I was a bit late coming to the party, but I figured I have time. The order is not showing up on the website under my previous orders, but I did get a confirmation email.



So I called them. I wanted to confirm that they recieved it and everything was OK. He said they did, it's being processed, and will be shipped so I can recieve on or near the release date. Awesome.



today, still nothing on their website. Go to the live chat, the rep tells me that the order still hasn't processed, but won't tell me what the hold up is. Says to wait another 24 hours (I've already waited 3 days...) and it should process by then. Also says that it will be shipped OUT on the launch date, IF it's processed.



The best part? He tells me that if the order's not processed by tomorrow, to cancel it and re-order. Nevermind that the collector's edition is starting to sell out, and who knows how long i'll have to wait for THAT to process...



Goddamn, what the hell is going on?

[aragfore03]

Yeah the EA Store sucks. I wish we could have bought this from the Bioware Store....

[Katie3G]

I just received an email stating that my order has been shipped. I ordered the CE in August. Does anyone know from which city EA ships in Canada?

[Hammyofdoom]

HOW DO WE GET TO A LIVE CHAT! I've been looking forever for this! lol

[aragfore03]

I'm noticing a pattern. Canadians keep getting shipped emails. Cheeky

BTW, it's support.ea.com/chat

Modifié par aragfore03, 30 octobre 2009 - 02:20 .

[gstommylee]

Hammyofdoom wrote...

HOW DO WE GET TO A LIVE CHAT! I've been looking forever for this! lol

go to EA Costumer support not ea store costumer support then click on e-mail then select what ever system and dragon age origin either DA:O or DA:O CE  depending which you ordered then select ea store then order change/cancellation/status then click live chat.

But its only open 7am to 7pm pacific.