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EA store Customer Service Piece of ****


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#176
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aragfore03 wrote...

My order just shipped!!!! This is awesome! :)

I ordered October 26 too. This is so cool.


Lucky you! 

I ordered the 26th, and have yet to see anything on their site.  I've gotten the email confirmation of my order, but nothing else.  And when i ask about it, no one can tell me anything helpful.  I've had one person tell me it was held up by my financial institution.  Talked to the bank and the payment was cleared on the 26th.  Talked to another guy at EA support and he said that it's only showing that because it's a pre-order that won't be charged until it ships.    Totally useless support over there, because I don't know who to listen to.

#177
mottaaf

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Just got my shipping conformation.



Ordered on Sept. 15th, the CE edition with the free shipping option.



Played trial and error with the shipping companies and the tracking #. Mine is coming through UPS with 2nd day air to Arizona. It doesn't say where it is coming from yet



Hopefully, this will help everyone gauge when theirs may come.

#178
aragfore03

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I also paid for regular shipping and it's going UPS 2nd Day Air. Despite the HORRIBLE online store and multiple signins if the EA Store gets me my order with all the right stuff on release date I will definitely buy again. 

Modifié par aragfore03, 30 octobre 2009 - 08:09 .


#179
Guest_Kamenwati_*

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no shipping e-mail for me, in the states and ordered on the 20th. Random shipping it seems, best of luck to everyone.

#180
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Enough people showing up this afternoon with shipping emails that I'm wondering if their shipments didn't go out today, there's just delays in updating their system. At least, that's what I hope...

#181
aragfore03

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I'm also in the states. Hold out hope, they should be coming.

#182
aragfore03

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Accidental Double Post. Please delete.

Modifié par aragfore03, 30 octobre 2009 - 08:16 .


#183
Mystranna Kelteel

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I payed for expedited and it's going out Next Day Air by UPS. Since they don't ship on Saturdays to my knowledge, I may get it Monday.

#184
Nomanking

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ffs...when do i get email...ffs

#185
PandaThief

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I just got mine and its with next day air^_^ knowing i could have saved about 15 more dollars if i went with normal shipping and if i knew it was gonna be that everyone else gets next day air kinda blows but oh wells, the only thing that stinks is that IF i comes on monday i have a dentist appointment than:(

#186
Nomanking

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lol i m staring at my email box and waiting for email

#187
gstommylee

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My order is now in the processing stage according to ea CS (finally someone that is helpful).

Its a matter of when the Currier picks up the order and when EA updates the status of the order.

Modifié par gstommylee, 30 octobre 2009 - 08:39 .


#188
Guest_Kamenwati_*

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EA REP

Carol: The earlier you placed your pre-order, the earlier you will receive your game.



LIES

#189
aragfore03

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Yeah that's definitely not true. I ordered on the 26th of October and got mine shipped today. However, I would bet if you paid for one day shipping you won't see an email till Monday.

#190
gstommylee

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Kamenwati wrote...

EA REP
Carol: The earlier you placed your pre-order, the earlier you will receive your game.

LIES


EA Reps have no idea when the orders will ship. 

Yea i had a few of those reps that didn't help out. It took me 4 differnet reps to finally give me what i wanted to know.

#191
Nomanking

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big company big lameness

#192
Guest_Kamenwati_*

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Its fun to do multiple chats with them. My favorite is still the rep that insisted the only reason I could Not DOWNLOAD my copy of the game 2 days ago is because my bank is holding up the funds. I have a ps3 copy pre ordered and she wanted me to download it apparently after my bank stopped with-holding the funds from them. Good times.

#193
Nomanking

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still no emaill.....ordered on sep 21

#194
Dennis Carpenter

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Just got my shipping confirmation fromEA i will have my hard copy in my hands sometime tomorrow depending on FED EX..............

#195
aragfore03

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Tomorrow? I doubt it. They didn't pay for Saturday delivery (I asked, although the rep could have been wrong.) Monday is a possibility assuming they don't have those nasty "Don't Deliver Before" stickers.

#196
Corbin Netharia

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Anyone know where it's shipping from?

#197
Khadroth

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Just got mine, it's listed as next day air >.>

#198
Dennis Carpenter

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well I paid for next day air and it shipped today and I checked with ups and fed ex and they both said saturday delivery is open till 8:00pm in my area. I live in a farming community and provided it gets here tonight or tomorrow morning I will receive it tomorrow. double checked the tracking number and that is the estimated arrival time. But if it comes monday morning I really dont care as I am retired and dont have to go to work or school.

#199
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Kamenwati wrote...

Its fun to do multiple chats with them. My favorite is still the rep that insisted the only reason I could Not DOWNLOAD my copy of the game 2 days ago is because my bank is holding up the funds. I have a ps3 copy pre ordered and she wanted me to download it apparently after my bank stopped with-holding the funds from them. Good times.


Yeah, I got the bank-holding-funds message from them twice, and confirmed with my bank that the charge went through and were cleared on the day it was ordered.  Turns out that's their canned message because it's a pre-order that hasn't yet been processed. 

#200
Guest_Kamenwati_*

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Looks like i'm in the competition to get my copy shipped last! sweet! should get an extra bonus item for that feat