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EA store Customer Service Piece of ****


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#201
Corbin Netharia

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Kamenwati wrote...

Looks like i'm in the competition to get my copy shipped last! sweet! should get an extra bonus item for that feat

I'm right there with you. But I ordered mine at like 1am this morning. lol

#202
Unknown Username

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Kamenwati wrote...

Looks like i'm in the competition to get my copy shipped last! sweet! should get an extra bonus item for that feat


I'm still in the running, too.  Ordered mine on Monday, so I'm a bit late to the game.

best part is that my order still doesn't show up on their site.

#203
gstommylee

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Unknown Username wrote...

Kamenwati wrote...

Looks like i'm in the competition to get my copy shipped last! sweet! should get an extra bonus item for that feat


I'm still in the running, too.  Ordered mine on Monday, so I'm a bit late to the game.

best part is that my order still doesn't show up on their site.



Like its been mention several times there is a technical error hell the entire EA store is filled with tech errors.

#204
jnno

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Kamenwati wrote...

EA REP
Carol: The earlier you placed your pre-order, the earlier you will receive your game.

LIES


Definitely, placed my order the 27 of august and still no news (except being processed for three days now).
Well of course I'm from the northern barren wasteland, heu... i mean Canada,
so it may not be a priority.

Waiting, waiting...

#205
Unknown Username

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Looks like I'm out of the running, guys. Just got my shipment confirmation email.

What really gets me is that I got the tracking email DURING a support chat with a guy who said it wouldn't be shipped until the release date.

Again, what wonderful customer support.

Modifié par Unknown Username, 30 octobre 2009 - 10:34 .


#206
Talon_Wu

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jnno wrote...


Definitely, placed my order the 27 of august and still no news (except being processed for three days now).
Well of course I'm from the northern barren wasteland, heu... i mean Canada,
so it may not be a priority.

Waiting, waiting...


Looks like we're in the same boat. Canada, ordered early-ish, long processing time...

I'm hoping that the system is just behind the actual events. I had a Dell order once that notified me it shipped, the same day I received it, sooo...I will have patience. :mellow:

Modifié par Talon_Wu, 30 octobre 2009 - 10:42 .


#207
gstommylee

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Talon_Wu wrote...

jnno wrote...


Definitely, placed my order the 27 of august and still no news (except being processed for three days now).
Well of course I'm from the northern barren wasteland, heu... i mean Canada,
so it may not be a priority.

Waiting, waiting...


Looks like we're in the same boat. Canada, ordered early-ish, long processing time...

I'm hoping that the system is just behind the actual events. I had a Dell order once that notified me it shipped, the same day I received it, sooo...I will have patience. :mellow:




I think its a matter of updating the status of the order to state its been shipped with tracking number and it already be on the currier truck by the time that happens.

And i just got the its been shipped e-mail.

Modifié par gstommylee, 30 octobre 2009 - 11:13 .


#208
Syrellaris

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I got the EA store Pre order on the digital deluxe version -.- I can see its there, but sheez, wonder when it finally gets invoiced.

#209
nedaroth

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I got my tracking number and i live in Los Angeles, I picked overnight shipping but i bet i dont get it until the 3ed and not before

#210
gstommylee

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nedaroth wrote...

I got my tracking number and i live in Los Angeles, I picked overnight shipping but i bet i dont get it until the 3ed and not before


It depends on where it comes from and if they deliever on saturdays.

#211
nedaroth

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gstommylee wrote...

nedaroth wrote...

I got my tracking number and i live in Los Angeles, I picked overnight shipping but i bet i dont get it until the 3ed and not before


It depends on where it comes from and if they deliever on saturdays.


UPS received the Billing information from the shipper, so once thats processed  then tracking is updated and  you can see where its shipping from .

Modifié par nedaroth, 30 octobre 2009 - 11:46 .


#212
Russscott

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Has anyone's shipment actually been shipped yet? Mine still is just "Billing Information Received" Are they going out today or not...?

#213
gstommylee

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Russscott wrote...

Has anyone's shipment actually been shipped yet? Mine still is just "Billing Information Received" Are they going out today or not...?


UPS only updates the tracking status in the evening.

#214
aragfore03

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It takes time for stuff to work through the UPS system. I'd expect more info to pop up tomorrow.

#215
nedaroth

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estamated delivery the 2ed

#216
MikeSunrider

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I canceled my DDE Europe from them. I have no faith in their service and I feel silly for even ordering there in the first place.



Hopefully I'll manage to buy a physical CE in the Netherlands

#217
Talon_Wu

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Hah! Order shipped, e-mail received! :o

#218
PorcelynDoll

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mine too! *dancey dance*

I'll set up camp in my lobby and wait in ambush for the delivery man muh ha ha ha ha ha

#219
jnno

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Talon_Wu wrote...

jnno wrote...


Definitely, placed my order the 27 of august and still no news (except being processed for three days now).
Well of course I'm from the northern barren wasteland, heu... i mean Canada,
so it may not be a priority.

Waiting, waiting...


Looks like we're in the same boat. Canada, ordered early-ish, long processing time...

I'm hoping that the system is just behind the actual events. I had a Dell order once that notified me it shipped, the same day I received it, sooo...I will have patience. :mellow:



They have finally found Montreal on the map, I've just receive the shipping e-mail, you may be right about the system being on a slow motion.Image IPB

But i have no tracking number...Image IPB

#220
jnno

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Funny to see people posting on a topic with such a name turning into a bunch of happy customers!!

#221
droid88

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Just receive my email :), now the waiting

#222
notnimlessur

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The carrier's site showed mine shipped from Louisville, KY. That's only a few hours away. Monday is looking good.

#223
gstommylee

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notnimlessur wrote...

The carrier's site showed mine shipped from Louisville, KY. That's only a few hours away. Monday is looking good.


The tracking hasn't been updated other than the initital update.

#224
Nomanking

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mine is shipped...whooot

#225
aragfore03

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Still waiting for UPS to update....