17 réponses à ce sujet

[JokersisWild]

I received immediate service and resolution to my problem.

http://support.ea.co...vechat_landing 

[dearlyblvd]

Edited.

Modifié par dearlyblvd, 08 février 2011 - 12:07 .

[Xalius]

Logged on to livechat, uploaded two screenshots of my paypal transactions and the issues were fixed in 30 seconds... good work there.

[Trylane]

I confirm that live chat was extremely quick and helpful. Good work!

[shikai_li]

I agree with the above.

Thank god I found this thread, I didn't even know about a live chat url.
This came in handy. Thanks for the help and save.
Next time, I'll pay with a credit card. lol.

Modifié par shikai_li, 09 février 2011 - 11:20 .

[vanzgoogle]

yes live chat fixed it and I too didnt know it existed..!!

[Saaziel]

Thanks for bring it up to my attention.



I too had a similar problems. Took less than 20 minutes to fix (With queue time included). The person at the other end was most helpful.

[Lieutenant Volx]

Yep live chat is surely the way to go.



I ordered 1600 points and never recieved them. 15 minutes in live chat and the person at the other end added them manually.

[Judge_Ice]

I tried this.. and they couldn't help.. they just say it's paypals fault.. and that I should ask them...?.. and the same reason my credit cards wont work either.

[Scobill]

Just providing my endorsement for the link as well and a thank you for the OP posting it.



I contacted EA live support and provided them with a copy of my paypal receipt and he manually added my points for me. Literally less than 5min in the chat with him. It was a surprisingly painless endeavor, something I wouldn't have expected from a customer service situation and from EA no less... Who knew?

[migrained]

Well regarding paypal errors and CSC problems, until now live chat cant fix it. sigh

[HerrRudi]

just used the live chat service, worked out great! took me about 5 minutes and my problem regarding bioware points not showing up was solved!

[Lieutenant Volx]

I recently purchased another 800 bioware points to get the Overlord DLC among other things and instead of buying them off of bioware's site I went directly to the EA store. Purchasing them there didn't result in my points not showing up. In about an hour my points were on my account and I got my DLC.

[oOmpie]

Thanks for pointing this out, the support sites of bioware and ea are horrible imho, but this got my problems solved in a matter of minutes.



Highly recommended indeed.

[LadyCass]

For those people who, like me, found themselves unable to login to LiveChat due to their login details being refused over and over, I found a workaround.



If you put your email address in as your screen name, it should work fine.

[Caronte1977]

Thanks guys this was very helpful and solved the problem. Now to play Overlord at last.

[rtl42]

LiveChat was great, although it wasn't quite clear "why" my points didn't get added to my account in the first place... still, helped me out.

[Merchant2006]

Totally agree. I used a paysafecard to purchase 400 points, didn't show up. Went onto the chat room (one-to-one chat) and after about 1 - 2 minutes... problem solved. I got my points ^^.