18 réponses à ce sujet

[MM70]

Hi,
I’ve just purchased 800 Bioware Points (for PC) via PayPall but your web site returned with an error and no points were added to my account.

I’ve checked with paypal and the payment was correctly done.
5 feb 2011 14:00:26 CET
transaction ID: 7C783733H2845331G
Commerciante
EA Swiss Sarl

[stardazzled]

.

Modifié par stardazzled, 17 mars 2011 - 01:52 .

[MM70]

ok thank you !

I've solved the problem via live chat

[London]

This same thing happened to me. I wanted to buy Mass Effect DLC, so I tried to add BioWare points from the link on the ME2 website.



I got an error message at the end of the transaction, so I tried again. I was charged $80, but received no BioWare points.



I just got off with LiveChat. They offered to give me 1600 X 4 Bioware points. I told them I wanted 1600 Bioware points and a $60 refund. They said under no circumstances would I be able to get a refund, only Bioware points, and no managers are available.



I told them my alternative was to report EA to my bank for Fraud. I received a $60 within 5 minutes.

[Metalrocks]

i have this problem too. i simply cant purchase bioware points. i tried a different browser, different payments even like visa and master card, but all these failed.
the live chat has not bin useful either really. i will keep trying of course but if some one knows what to do, that would be really helpful.
i like to get my self the new DLC for mass effect 2.

[EA_Isledyr]

Hi Metalrocks,

Are you receiving any error messages when you try and purchase BioWare points?

-Issy-

[lizzard.pt]

I am having the same problem as well, pelase help!

Never had any problems before in other services, using paypal

Never had trouble using EAStore

Modifié par lizzard.pt, 29 mars 2011 - 05:05 .

[Eledran]

Also receiving an error message "There was an error processing your transaction, please try again later" while trying to purchase points with a mastercard.

Modifié par Eledran, 29 mars 2011 - 05:07 .

[kudayta]

Getting the same message here "There was an error processing your transaction, please try again later". The amount of my purchase is showing up as a pending transaction at my bank though. I hope this gets fixed, I'd hate to file a fraud claim against Bioware

[Eledran]

Alright, I'm getting pretty worried here. Now it says: "It seems that this purchase request has already been submitted. If you want to make another purchase, start over."

I sincerely hope this thing will not charge me multiple times or I'm going to be royally pissed.

[lizzard.pt]

Problem solved

[kudayta]

Not solved on my end yet lizzard.pt. You do anything different?

[Eledran]

My problem was solved, somehow the website had the wrong CSC for my card listed (although I did not change my card), after I updated my card (again) it worked.

[fenor77]

I have this "There was an error processing your transaction, please try again later" problem too. I bought points earlier without any problem.

[BiG_BoSSbRA]

same as fenor77 (i'm using paypal)

[SojournerN7]

Same error, by CC.

[fenor77]

sorry my error message is exactly: "An error has occurred while trying to process your request. Please, try again later.", I use paypal.

[Metalrocks]

EA_Isledyr wrote...

Hi Metalrocks,

Are you receiving any error messages when you try and purchase BioWare points?

-Issy-

i am always in this topic.
http://social.biowar...20556/5#6846982

so yes, i do get a error all the time. but you will find my problem in this link.

[fenor77]

it worked with creditcard, but I hope the problem with paypal could be solved.