21 réponses à ce sujet

[Gilermoth]

I've seen this problem with other people, thought to start my own thread though as it's an individual error...

In a nutshell, tried to purchase $10 of bioware points via paypal, and just before the last confirmation got an error.  Tried again and the same thing happened.  Then I got 2 E-Receipts from PayPal for the total $20 of purchases, but I have 0 Bioware points.

Can I get my points please?

[Black33]

I got similar problem, will contact support tomorrow. Not the 1st time and seems won't be the last one

[Drom86]

I have the same problem too.



I tried twice to buy 400 bioware points (3.50 euros each), got billed via paypal but I got the error page and no points were given to me. In my account the transactions result "pending"



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[Jsberndt]

Same problem somebody please help I want the alternate apperance pack 2!!!!!!!!!!!!!!!

[Asante81]

Oh, at least I'm not the only one who has this problem...

[IlaraTam]

Ah thank god I'm not the only one. Who are we supposed to talk to? This is ridiculous.

[hessan]

It would seem part of the system is malfunctioning if so many people hare having this problem, as I am as well

[MColes]

Signed. I've sent customer support an email

[IlaraTam]

Thanks MColes. Let us know if you find anything out, please.

[PGoeran]

Happened to me too, just minutes ago.

[Gilermoth]

Quick update... My bioware account initially listed my two $10 purchases as pending, but now they're listed as "purchased"... although still 0 bioware points

[Drom86]

Gilermoth wrote...

Quick update... My bioware account initially listed my two $10 purchases as pending, but now they're listed as "purchased"... although still 0 bioware points

yeah, now it says "purchased" in my account too, still no points were given however

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[Rowb]

I've had the same problem too using PayPal.



I sent an email via the vendor link in the details from PayPal, but as of yet I've not had either a reply or the purchased points added to my account........funny thing is I went ahead and used my Credit card to add points and those ones were added to my account straight away with no problems....only the ones I used Paypal for are still AWOL.



I've been seraching around trying to find another contact address to try and resolve the first set of points I purchased

[Niemack Saarinen]

same problem..

[IlaraTam]

Slightly enraged that there is no clear way to get a hold of someone who can actually do anything to fix this.

[vanzgoogle]

Live chat fixed my missing points in seconds.

http://support.ea.co...ivechat_landing

[Drom86]

I contacted live chat too and they have given me the points in a few minutes



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[Gilermoth]

vanzgoogle wrote...

Live chat fixed my missing points in seconds.
http://support.ea.co...ivechat_landing

THIS IS THE FIX!!!

I spent 5 minutes with a very helpful guy and got my points!!!! :happy:

[Niemack Saarinen]

Gilermoth wrote...

vanzgoogle wrote...

Live chat fixed my missing points in seconds.
http://support.ea.co...ivechat_landing

THIS IS THE FIX!!!

I spent 5 minutes with a very helpful guy and got my points!!!! :happy:

-Confirmed-  Just have your  invoice number and  account name and your set, they will fix the issue.

[IlaraTam]

Confirmed. They are just the nicest people. I was in and out of there in ten minutes.

[Rowb]

I've had my points added via http://support.ea.co...vechat_landing. It was sorted out by Miguel, he's a star.



Thanks for posting the link to the Livechat Vanzgoogle, you too are a star