19 réponses à ce sujet

[HarlequinKing]

 Greetings. So, my problem is as the title suggests: I can't get any sound from my left and right side speakers. Rear two work okay, though. Here's the setup:

-Audio is run from my Asus Xonar HDAV 1.3 Slim sound card, via an HDMI cable to my Onkyo receiver.
-Windows (7 64-bit) is set to 7.1 mode.
-7.1 is properly set up in the Asus HDAV Center. 7.1 audio works well with many other games.
-The Dragon Age config utility says "7.1" in the Sound tab.
-However, in Logs\\DragonAge_1.txt, it clearly says "Speaker Mode: 5.1". According to a Google search, other people have posted log files which have 7.1 listed, and their side speakers work, so it can't be a universal problem.
-Sound card drivers are up to date, naturally.

The best temporary fix I have for now is outputting sound in Dolby Digital mode and then using EX, but..... it's pretty weak.

Anyone have a solution?

[AceRimmer77]

Don't expect any help on these forums mate, the "unpaid tech help" group are only good for 2 things posting links and being wankers, pity as most other forums have people that will help to the best of their ability but these mongs just like stting on their pedestal telling other people how to post right. Do what I done and try other forums and failing that try fixing it yourself, I had to and it beat the laughable "unpaid tech support" anyday.

[Angband21]

Helps if you post info first that so the unpaid help can have a clue what your problem is and what might be a cause. SO if you want to talk about laughable wankers, look in the mirror first, wanker! Stupid Putz!

BTW, a "rimmer" when i grew up was chap who practiced anilingus and an ace was a champion at it. Hmmmmm, kissed any brown holes lately?

Modifié par Angband21, 09 février 2011 - 05:02 .

[RaenImrahl]

HarlequinKing wrote...

 Greetings. So, my problem is as the title suggests: I can't get any sound from my left and right side speakers. Rear two work okay, though. Here's the setup:

-Audio is run from my Asus Xonar HDAV 1.3 Slim sound card, via an HDMI cable to my Onkyo receiver.
-Windows (7 64-bit) is set to 7.1 mode.
-7.1 is properly set up in the Asus HDAV Center. 7.1 audio works well with many other games.
-The Dragon Age config utility says "7.1" in the Sound tab.
-However, in Logs\\\\DragonAge_1.txt, it clearly says "Speaker Mode: 5.1". According to a Google search, other people have posted log files which have 7.1 listed, and their side speakers work, so it can't be a universal problem.
-Sound card drivers are up to date, naturally.

The best temporary fix I have for now is outputting sound in Dolby Digital mode and then using EX, but..... it's pretty weak.

Anyone have a solution?

This may take a litte research, but I'll look into it.  What are you using for video, by the way?

[HarlequinKing]

RaenImrahl wrote...

This may take a litte research, but I'll look into it.  What are you using for video, by the way?

I appreciate it. My video card is a single GeForce GTX 285. Video gets passed into the sound card, then from sound to audio receiver (then from receiver to screen), all via HDMI cables. Since 7.1 works well with many other games (Dead Space 2, Fallout: New Vegas, and Napoleon: Total War, to name some recent examples), I don't think there's a problem with my hardware setup. 

And as I said, the Config utility recognizes the 7.1. It's just that it won't actually load the game in 7.1 mode, for whatever reason. I mean, thank the Maker and all that I'm just missing a couple of speakers rather than dealing with crashes to desktop, but when you're an obsessive PC game tweaker, it's frustrasting nonetheless.

[RaenImrahl]

I agree it's probably not a hardware thing. I asked about video cards because I ran into general windows issues with installing an Nvidia upgrade... I accidentally installed my GTS 450's HDMI audio driver and it caused a pain....



Anyway... I am not entirely sure how to troubleshoot this one, to be honest. Let's assume for now it's not a receiver setting, or that speakers are out of phase, or something like that. So let me say upfront that this could be a job for the official tech support folks at support.ea.com.



That said, the one thing I found online was a curious post where someone claimed that by actually turning ON the "Force Stereo" function in the menu options, they got their 5.1 to work. That seems a little off to me... maybe their receiver was taking a PCM signal and converting to Dolby Pro Logic II or something. Still, might be something to try once, as whacky as that seems. Of course, if you do have "Force Stereo" checked... you can try turning it off



The only other thing I saw on other forums was that a lot of people playing on both PC and XBox complained about the actual mix... that the music was overwhelming everything else.



I'm afraid I am a little out of my depth here. Again, contacting EA support may be your best bet. Hopefully someone more knowledgeable can weigh in here, too. I have a lot of experience in the broadcast industry, but not so much with computer audio.



Good luck, and keep us posted. I'll reply if something occurs to me.

[HarlequinKing]

Okay. So, tried forcing stereo mode. That.... did exactly what it says it does, so that didn't work, nor did de-activating it and reloading the game jumpstart those side speakers to life.



Got on a live chat with an agent on the EA tech support page. She said she couldn't help me, and told me to post the problem on the EA Forums. And what do I find? There's no Dragon Age subforum at all! http://forum.ea.com/...ories/list.page



So much for that.....

[RaenImrahl]

Ah. Well, there's the best example of frustration I've seen in a while. Sorry about that. I think these forums are pretty much it... unless Asus has one.



Anyway, the only other thing I can think of is to try and connect the PC to the receiver via a different means. Does you Asus audio card have a digital coax or a fiber output? I'm not suggesting that as a permanent fix, but just a way to see if we can duplicate the problem.



But before that, what do you have the receiver set for? Like I said before, I've not dealt with full eight channel stuff from a PC before... is the receiver set to accept the input as a raw SPDIF signal? Or can you set your Asus card to send a raw SPDIF signal to the receiver and let it decode the 7.1?

[RaenImrahl]

Also, another thought... did you have Dragon Age installed on the system before the ASUS card was installed, or the receiver? I wonder if it's thinking something is still there that has since been replaced, if you follow my reasoning....

[AceRimmer77]

Angband21 wrote...

Helps if you post info first that so the unpaid help can have a clue what your problem is and what might be a cause. SO if you want to talk about laughable wankers, look in the mirror first, wanker! Stupid Putz!

BTW, a "rimmer" when i grew up was chap who practiced anilingus and an ace was a champion at it. Hmmmmm, kissed any brown holes lately?

I would expect that sort of ignorance from a canuck, google red dwarf and you will figure out who Ace Rimmer was ya ******. :lol:

[Gorath Alpha]

HarlequinKing wrote...

 Greetings. So, my problem is as the title suggests: I can't get any sound from my left and right side speakers. Rear two work okay, though. Here's the setup:

-Audio is run from my Asus Xonar HDAV 1.3 Slim sound card, via an HDMI cable to my Onkyo receiver.
-Windows (7 64-bit) is set to 7.1 mode.
-7.1 is properly set up in the Asus HDAV Center. 7.1 audio works well with many other games.
-The Dragon Age config utility says "7.1" in the Sound tab.
-However, in Logs\\\\DragonAge_1.txt, it clearly says "Speaker Mode: 5.1". According to a Google search, other people have posted log files which have 7.1 listed, and their side speakers work, so it can't be a universal problem.
-Sound card drivers are up to date, naturally.

The best temporary fix I have for now is outputting sound in Dolby Digital mode and then using EX, but..... it's pretty weak.

Anyone have a solution?

First off, ignore the peanut gallery.  If there is something obvious in your description, someone here very well may have some sort of answer.  Personally, I just use 5.1 because of a space consideration.  There's nowhere to put any more speakers in here.  The single added comment I can add is that while I use and like Asus' hardware, I deplore their silly software.  They include a lot of their own programs with many of their products, but two of them, at least, cause tons of problems. 

"Gamer OSD" is the worst of the two.  There's another with the word "Doctor" in it that can't be trusted, either.  If you have one of those, or both, running, shut them down. 

That's all I have for you for now. 

[Eurypterid]

Comments such as those posted by Angband21 and AceRimmer77 are not welcome on these boards. If anyone feels they need their posting privileges suspended, comments like that are a good way to go about it. Just a warning.

[HarlequinKing]

RaenImrahl wrote...

Anyway, the only other thing I can think of is to try and connect the PC to the receiver via a different means. Does you Asus audio card have a digital coax or a fiber output? I'm not suggesting that as a permanent fix, but just a way to see if we can duplicate the problem.

Well, I can also connect my sound card to the audio receiver with a Toslink cable. But from my understanding of audio systems, such a cable can only output 5.1 at best, and only in Dolby Digital or DTS encoding. But since I can also set my HDMI connection to do that, it's redundant. 

But before that, what do you have the receiver set for? Like I said before, I've not dealt with full eight channel stuff from a PC before... is the receiver set to accept the input as a raw SPDIF signal? Or can you set your Asus card to send a raw SPDIF signal to the receiver and let it decode the 7.1?

When the receiver is getting an uncompressed/PCM signal, you get options like "Direct", "Multichannel", "Theater Dimensional", "All Channels Set" and a couple others that slip my mind. The default one for getting PCM in 7.1 to work is Multichannel, which is what I've set it to, but I've played with all the settings.

If I understand correctly, SPDIF is a term that applies only to signals sent through Toslink or digital coaxial cables. But not HDMI.

Also, another thought... did you have Dragon Age installed on the system before the ASUS card was installed, or the receiver? I wonder if it's thinking something is still there that has since been replaced, if you follow my reasoning....

 Yes, actually. The card I had before was the Creative X-Fi XtremeGamer. I suppose I could try reinstalling, but this is strictly a final, final option, since that would mean also figuring out all the mods I have and redownloading/reinstalling them.

Gorath Alpha wrote...

The single added comment I can add is that while I use and like Asus' hardware, I deplore their silly software.  They include a lot of their own programs with many of their products, but two of them, at least, cause tons of problems.  

"Gamer OSD" is the worst of the two.  There's another with the word "Doctor" in it that can't be trusted, either.  If you have one of those, or both, running, shut them down.  

Yeah. The only Asus sound card app I installed is the Audio Center.

[RaenImrahl]

HarlequinKing wrote...

Yes, actually. The card I had before was the Creative X-Fi XtremeGamer. I suppose I could try reinstalling, but this is strictly a final, final option, since that would mean also figuring out all the mods I have and redownloading/reinstalling them.

Perhaps, if you haven't done so already, it wouldn't hurt to go in with a program like DriveSweeper in safe mode and clear out and old lingering bits of Creative stuff.  For that matter, it may be easier to do a full uninstall/drive sweeper/reinstall of the Asus drivers as well... at least easier than reinstalling Dragon Age.

And yes, on further reading, you are 100% correct about the limitations of SPDIF.  It seems SPDIF will only handle a 5.1 signal, even then it's a bit lossy, or, of course, compressed formats like DTS and Dolby.  I obly have a 5.1 system, and my main PC is not hooked up to it.  Wow, I am getting old... technology has left me in the ditch.

[HarlequinKing]

I used DriverSweeper yesterday, uninstalled and reinstalled my sound card. Didn't work. I might reinstall Dragon Age if I feel up to it. Are there are good links that explain how to retain mods without reinstalling all them over again?

[RaenImrahl]

Don't know of any off hand, but you can do a directed Google search using the terms--

site:social.bioware.com your search terms

I suspect you'll have to reinstall the mods again.  It may be interesting to do a clean install without mods and see if that has any affect on surround sound... who knows?

[Angband21]

RaenImrahl wrote...

Don't know of any off hand, but you can do a directed Google search using the terms--

site:social.bioware.com your search terms

I suspect you'll have to reinstall the mods again.  It may be interesting to do a clean install without mods and see if that has any affect on surround sound... who knows?

I would always re-install mods rather than try and keep them while re-installing any game. A completely clean install to vanilla seems to work better and then you know there is no lingering cr*p that could cause a problem.

[HarlequinKing]

I finally tried uninstalling and reinstalling. It didn't work. Now I want to throw something.



Interestingly, though, this time the game chose to install itself into C:\\Games, rather than Program Files (x86). I wonder why. I've gone through the install process at least 4 times before, and it always went to Program Files. Weird.

[RaenImrahl]

Hmmm.. that is strange. Do you have the game on disc, or did you get it through someplace like Steam?

[HarlequinKing]

Disc.



Anyway, I give up.