13 réponses à ce sujet

[TotoroTori]

Okay am not a genius about this but


when I try to log into the dragon age servers it won't let me log in


but my user name is still under the logged screen



I am so confused right now, and I have cleared my cache

my DLC's are there but not my points and yes I have the firewall cleared and its saying my profile isn't there as well. I really hope I don't have to reinstall Dragon Age or anything because I don't want to lose my data

[RaenImrahl]

There may be some service that is suppose to be running in the Windows background that is not. I suggest you contact EA directly at support.ea.com and see if they have a suggestion. If you haven't already done so, you may also want to look through the first few messages at the top of this forum. Others have encountered similar problems, and the answers may be there.

[P.Jay]

Are you running a firewall? If so it might be worth turning it off and then seeing if you can connect. If you are able to connect you'll need to set up your firewall to allow DA through.



When I installed DA:O it connected straight away but then, about a week later, refused to connect. The firewall component of Kaspersky internet Security had, for some reason, decided to block it.

[TotoroTori]

RaenImrahl wrote...

There may be some service that is suppose to be running in the Windows background that is not.

Um which program would that be?

P.Jay wrote...

Are you running a firewall? If so it might be worth turning it off and then seeing if you can connect. If you are able to connect you'll need to set up your firewall to allow DA through.

I already made sure that dragon age could go through my firewall

[Gorath Alpha]

The fact that many prior members have experienced what you are running into means it is very likely there are answers right here in the forum's archives.  I avoid anything extra at all in the background when playing games, and avoid games that expect me to maintain a constant internet connection, just as a matter of keeping things simple, so I have never had your problem. 

I think that I have read some of the questions, but cannot recall the outcome, sorry.  Use Google with a site: redirector pointed back into these forums, or Yahoo if you prefer it, and do a search here for your subject line. 

[metatheurgist]

TotoroTori wrote...
I already made sure that dragon age could go through my firewall

All 3 programs? Launcher (updates news), DAupdaterservice (authorizes DLC), Game (updates profile). Are the firewall  exception rules set correctly?

[TotoroTori]

metatheurgist wrote...

TotoroTori wrote...
I already made sure that dragon age could go through my firewall

All 3 programs? Launcher (updates news), DAupdaterservice (authorizes DLC), Game (updates profile). Are the firewall  exception rules set correctly?

Yes all three are being allowed to go through the firewall



Am I suppose to let anything else pass now?

and I even reinstalled the game

[RaenImrahl]

Okay... then let's try this. Reboot (let's make sure everything is happy computer wise), then once the system is ready, do a CTRL-ALT-DEL and start the task manager. Select the process tab and leave it open. Then load Dragon Age. When you're on the main menu, ALT-TAB back to the task manager. See if the process daupdatersvc.service.exe is running.



If it's not, we can point you to some older threads that show how to start it manually.

[TotoroTori]

RaenImrahl wrote...

Okay... then let's try this. Reboot (let's make sure everything is happy computer wise), then once the system is ready, do a CTRL-ALT-DEL and start the task manager. Select the process tab and leave it open. Then load Dragon Age. When you're on the main menu, ALT-TAB back to the task manager. See if the process daupdatersvc.service.exe is running.

If it's not, we can point you to some older threads that show how to start it manually.

yes I have the process and the service on the updater running under SYSTEM but not under my user name

and now I am having a new stress out as well my manuel book for awakenings is missing and I can't reinstall awakenings now because I don't have the code...

[RaenImrahl]

TotoroTori wrote...

yes I have the process and the service on the updater running under SYSTEM but not under my user name

That sounds's right.

TotoroTori wrote...

and now I am having a new stress out as well my manuel book for awakenings is missing and I can't reinstall awakenings now because I don't have the code...

Keep looking, but if you finally can't find it, EA support may be able to help... help.dragonage.com or support.ea.com.

[TotoroTori]

RaenImrahl wrote...

TotoroTori wrote...

yes I have the process and the service on the updater running under SYSTEM but not under my user name

That sounds's right.

TotoroTori wrote...

and now I am having a new stress out as well my manuel book for awakenings is missing and I can't reinstall awakenings now because I don't have the code...

Keep looking, but if you finally can't find it, EA support may be able to help... help.dragonage.com or support.ea.com.

I am doing that right now and I got the code

and so just go into game and see if it will let me login to the server I guess?
Sorry I feel so confused about this

Modifié par TotoroTori, 10 février 2011 - 07:21 .

[RaenImrahl]

Yes. And it appears from your screencaps that you have a version of Windows 7. You may try running the program using the "Run as Administrator" option (right clicking the icon and selecting from the popup menu). You can also set the User Access Controls to "OFF" and see if that helps.

[RaenImrahl]

Also... it sounds like you have the original disc versions of the game. Patching to 1.04 might be a good idea.

[TotoroTori]

I think I see what the problem is, my father has two networks and one of them isn't running I may have to see if we need to reboot the routers



But I did everything else including update the patch