I had a terrible experience with this company when dealing with them. I ordered a couple action figures back in august of 2010 and I decided after the delays that I would like a refund.
Not only did I just recieve my refund but I'm taking a $10 loss due to fees from paypal which they would only offer me a refund using and they will not cover the costs.
When I inquire about this they either ignore me or give me answers to the wrong questions to string me along in a loop in order to get me to just give up.
I love bioware and no its not there fault but this reflects very badly on them.
terrible experience with treehousebrandstores(company that deals with Bioware merch)
Débuté par
Gbone27
, févr. 11 2011 10:42
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#2
Posté 12 février 2011 - 12:51
Dan Matrix
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- Members
- 537 messages
You have to understand that it is in no way their fault for the delays and its not just them. DC Direct keeps delaying the release to everyone. It was your choice to cancel and ask for a refund.
The fees are unfortunate but once again theres nothing they can do about that. If you pay via Paypal they refund via Paypal, its just the way it is.
Why should they cover the costs in this situation?
The delay is in no way their fault, the fees are out of their control and you chose to cancel/refund.
Once again its unfortunate but its your choice so live with it.
The fees are unfortunate but once again theres nothing they can do about that. If you pay via Paypal they refund via Paypal, its just the way it is.
Why should they cover the costs in this situation?
The delay is in no way their fault, the fees are out of their control and you chose to cancel/refund.
Once again its unfortunate but its your choice so live with it.
#3
Posté 15 février 2011 - 08:53
BioWareStore Jedi
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- 469 messages
Actually the store policy is as follows. Our payment provider can only issue refunds back to credit cards and paypal accounts up to 120 days after purchase. Due the delays caused by DC Direct we are well past this period. However, those who would like a refund will receive a FULL refund.
@Gbone27 feel free to PM me with your case number and I'll have someone research the issue and get it resolved quickly.
@Gbone27 feel free to PM me with your case number and I'll have someone research the issue and get it resolved quickly.
#4
Posté 25 mai 2011 - 08:27
grassoid
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- Members
- 21 messages
http://social.biowar...0/index/7465162
this is an example of how bad they can be with replies.
still waiting on an order, and they have also got to the point where instead of looking on their own page to see if there was a problem they just assume i am lying about the whole problem
this is an example of how bad they can be with replies.
still waiting on an order, and they have also got to the point where instead of looking on their own page to see if there was a problem they just assume i am lying about the whole problem
#5
Posté 25 mai 2011 - 07:36
NamiraWilhelm
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- Members
- 3 728 messages
Patience is your friend grassoid, try to remain calm and collected and the whole thing will go far smoother for you. Perhaps a civil pm to ms domino to personally look into your order?
