Hello!
First time redeeming points from a $20 pre-paid game card. I successfully redeemed the points but was unable to see the points in my account balance. After two "live chat" sessions I was told the EA points are there I just have to purchase "Bioware Points" in order to use them for Dragon Age. In looking at the various web pages I can't tell how to purchase Bioware points using my EA points. If it is a simple process it certainly isn't an obvious one. I really hope this can be resolved since I hate to waste $20.
Unable To Access Redeemed Points From Pre-Paid Game Card
Débuté par
droidness
, févr. 14 2011 08:23
-
Ce sujet est fermé
Retour en haut
#2
Posté 14 février 2011 - 10:40
droidness
-
- Members
- 6 messages
Just finished a 3rd live chat session. The person on the other end could only offer a $15 coupon. He could not explain why I couldn't access the points from the pre-paid game card. Told him I was really frustrated and that he could keep the coupon for the next sucker who bought an EA prepaid game card. Right now I want to uninstall Dragon Age and shred the disks. So beware if you play Dragon Age and buy an EA prepaid game card, good luck trying to get your points.
#3
Posté 15 février 2011 - 02:26
Dsurian
-
- Members
- 866 messages
....well hopefully you havn't destroyed anything yet, but they recently updated the GUI for the points store(s). This seems to have caused a lot of problems (you can tell if you browse the forum you should have posted in - appropriately called Points Site Help), but yours is by far the easiest to get around:
There are two very similar virtual places to buy points (don't know why). The most well known is the Dragon Age store, easily accessed through Profile>Add Bioware Points. There used to be a payment option for EA Account Balance (or "Wallet") which is what the EA card credits - that option has not existed on DA Points Store since the update to the GUI. However, there's another points store, for Mass Effect - you can access this by trying to buy a Mass Effect DLC that you don't already own through the BSN that you can't afford with the points you have. This will present you with a site that obviously says "You do not have enough funds to complete this purchase" and there will be a button to click to "Add Bioware points". This will bring you to the Mass Effect Points Store; select 1600 points, continue, and there will be a payment option for your EA Balance...why it exists on this store and not DA's, i don't know. The points can then be used for DA DLC even if you bought them at the Mass Effect Points Store...just be sure not to buy the the Mass Effect DLC with the points you just obtained.
And just to reiterate for future reference and anyone else reading, this is the wrong forum for Point related issues. This is the Bioware Store forum, for discussion about physical merchandise other than the actual games, and has nothing to do with Points. Head over to the proper forum to post any concerns involving points...
There are two very similar virtual places to buy points (don't know why). The most well known is the Dragon Age store, easily accessed through Profile>Add Bioware Points. There used to be a payment option for EA Account Balance (or "Wallet") which is what the EA card credits - that option has not existed on DA Points Store since the update to the GUI. However, there's another points store, for Mass Effect - you can access this by trying to buy a Mass Effect DLC that you don't already own through the BSN that you can't afford with the points you have. This will present you with a site that obviously says "You do not have enough funds to complete this purchase" and there will be a button to click to "Add Bioware points". This will bring you to the Mass Effect Points Store; select 1600 points, continue, and there will be a payment option for your EA Balance...why it exists on this store and not DA's, i don't know. The points can then be used for DA DLC even if you bought them at the Mass Effect Points Store...just be sure not to buy the the Mass Effect DLC with the points you just obtained.
And just to reiterate for future reference and anyone else reading, this is the wrong forum for Point related issues. This is the Bioware Store forum, for discussion about physical merchandise other than the actual games, and has nothing to do with Points. Head over to the proper forum to post any concerns involving points...
Modifié par Dsurian, 15 février 2011 - 02:27 .
